{"id":770,"date":"2025-02-14T15:56:23","date_gmt":"2025-02-14T15:56:23","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=770"},"modified":"2026-02-13T15:49:30","modified_gmt":"2026-02-13T15:49:30","slug":"omnichannel-agent-desktop","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/omnichannel-customer-engagement\/omnichannel-agent-desktop\/","title":{"rendered":"Omnichannel Agent Desktop"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> DTA\u00ae<\/sub> <\/span><\/h4>\n

Customer Experience in \u00e9\u00e9n interface<\/h1>\n

Toegang tot uw volledige CX-ecosysteem via \u00e9\u00e9n enkel venster.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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CX in \u00e9\u00e9n enkele omnichannel agent-interface<\/h2>\n

storm<\/i><\/b> DTA (Desktop Task Assistant) is de enige interface die uw medewerkers en supervisors nodig hebben om interacties te onderhouden en een geweldige CX te leveren.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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De toekomst van Omnichannel Experience<\/h3>\n

CX begint bij mensen. Het begint bij medewerkers, supervisors en de services waarmee ze werken. CX begint met een intu\u00eftieve, krachtige interface.<\/span><\/p>\n

Bespaar tijd voor uw medewerkers met een eenvoudige lay-out en flexibele toegangscontroles. Laat uw medewerkers vanaf elke locatie werken met een browsergebaseerde app. Blijf veilig, ongeacht de locatie van uw medewerkers, met twee-factor authenticatie.<\/span><\/p>\n

Realiseer het volledige potentieel van uw medewerkers met <\/span>storm<\/b> DTA.<\/span><\/p>\n <\/div>\n

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Een interface voor alle kanalen<\/h3>\n

storm<\/b> DTA biedt \u00e9\u00e9n uniforme interface voor het bedienen van elk kanaal, inclusief spraak, e-mails, sms, WhatsApp en webchat.<\/span><\/p>\n

Het maakt niet uit hoe uw klanten contact met u opnemen, elk bericht kan worden bekeken in een enkele, gecombineerde wachtrij, ondersteund door klantgegevens.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Flexibiliteit vanuit de cloud<\/h3>\n

storm<\/b> DTA is een cloud-gebaseerde interface. Het vereist geen installatie en is toegankelijk vanaf elk apparaat met internetverbinding.<\/span><\/p>\n

Waar u ook bent, u heeft veilige toegang tot uw vollegdige Customer Experience ecosysteem.<\/span><\/p>\n <\/div>\n

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Een Toegankelijke Interface<\/h3>\n

storm<\/b> DTA voldoet volledig aan WCAG 2.2 AA, waardoor uw CX ecosysteem voor iedereen toegankelijk is en u voldoet aan de regelgeving.<\/span><\/p>\n

storm<\/b> DTA is gebruiksvriendelijk voor gebruikers van alle niveaus, dankzij ontwerpfuncties zoals toetsenbordgestuurde navigatie en ondersteuning voor schermlezers.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Super Supervisors<\/h3>\n

Uw supervisors zijn uw geheime wapen. Geef ze alle middelen die ze nodig hebben om teams te managen en SLA’s te halen, in \u00e9\u00e9n enkele interface.<\/span><\/p>\n

Met <\/span>storm<\/b> DTA kunnen supervisors medewerkers beheren, controleren en ondersteunen via de opties ‘Broadcast’ en ‘Alert Supervisor’ en via live interactie.<\/span><\/p>\n <\/div>\n

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Beste Beveiliging<\/h3>\n

Onze oplossingen voldoen aan wereldwijd erkende beveiligingsstandaarden, waaronder PCI DSS Level 4.0, ISO 27001 en SOC 2 Type 2 compliance.<\/span><\/p>\n

storm<\/b> DTA ondersteunt multi-factor authenticatie, waardoor de hoogste beveiligingsniveaus worden gegarandeerd, ongeacht waar uw medewerkers werken.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Een Single-Stack Oplossing<\/h3>\n

storm<\/b> DTA is uw enige toegang voor uw volledige CX ecosysteem. Van omnichannel communicatie tot klantgegevens en AI-automatisering; het is allemaal toegankelijk vanaf \u00e9\u00e9n locatie.<\/span><\/p>\n

storm<\/b> DTA integreert ook met oplossingen van derden, zoals Microsoft Teams, Salesforce en ServiceNow, via onze uitgebreide bibliotheek met API-integraties.<\/span><\/p>\n <\/div>\n

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Meer weten?<\/h2>\n

Vul uw gegevens in, dan ontvangt u meer informatie over de functionaliteit van <\/span>storm<\/b> DTA<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-770","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nOmnichannel Agent Desktop - Content Guru<\/title>\n<meta name=\"description\" content=\"Toegang tot uw volledige CX-ecosysteem via \u00e9\u00e9n enkel venster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/omnichannel-customer-engagement\/omnichannel-agent-desktop\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Omnichannel Agent Desktop - 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