{"id":765,"date":"2025-02-14T15:54:44","date_gmt":"2025-02-14T15:54:44","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=765"},"modified":"2026-02-13T15:21:13","modified_gmt":"2026-02-13T15:21:13","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/omnichannel-customer-engagement\/customer-satisfaction\/","title":{"rendered":"Customer Satisfaction"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> ASK\u2122 <\/span><\/h4>\n

End-to-End CSAT-onderzoek<\/h1>\n

Krijg volledig inzicht in uw klanttevredenheid, met omnichannel enqu\u00eates.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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CSAT Made Easy<\/h2>\n

storm<\/b> ASK\u2122 is een multi-channel oplossing waarmee u op grote schaal de stem van de klant kunt vastleggen, uw CX kunt verbeteren en uw CSAT kunt verbeteren.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Transparantie in CX<\/span><\/h3>\n

Inzicht in de wensen en behoeften van uw klanten is de sleutel tot het leveren van een goede klantbeleving.<\/span><\/p>\n

Uw organisatie heeft een krachtige enqu\u00eatetool nodig om waardevolle inzichten te verzamelen uit klantinteracties, via elk kanaal. Zodra u uw klanten begrijpt, kunt u een goede klantervaring opbouwen.<\/span><\/p>\n <\/div>\n

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Post-interactie enqu\u00eates<\/h3>\n

Met storm<\/strong> ASK kunt u direct in-channel klantonderzoeken maken en versturen via spraak, webchat, e-mail en sms.<\/span><\/p>\n

Door klanttevredenheid snel vast te leggen, kunt u een nauwkeurig beeld krijgen van uw klantenbestand.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Flexibel enqu\u00eates maken<\/h3>\n

Binnen<\/span> storm<\/b> ASK is het maken van enqu\u00eates volledig flexibel. U heeft de volledige vrijheid om de formulering en opmaak van de vragen te bepalen, of het nu open antwoorden of meerkeuze vragen zijn, voor een enqu\u00eatestrategie die past bij uw behoeften.<\/span><\/p>\n

Het maakt niet uit hoe u uw klanten wilt benaderen, <\/span>storm<\/b> ASK geeft u de vrijheid om de juiste vragen te stellen, op uw manier<\/span>.<\/span><\/p>\n <\/div>\n

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Realtime Inzicht<\/h3>\n

Gegevens van <\/span>storm<\/b> ASK kunnen in onze rapportage-oplossing, <\/span>storm<\/b> VIEW, worden gebracht voor opname in flexibele rapporten of realtime dashboards.<\/span><\/p>\n

Deze rapporten kunnen per e-mail worden gedistribueerd of worden weergegeven als realtime wallboards, waardoor uw hele contactcenter een 360-graden beeld krijgt van uw klanttevredenheid.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Complete Kllantgegevens<\/h3>\n

CSAT is een vorm van klant-data. Die gegevens kunnen vanuit <\/span>storm<\/b> ASK rechtstreeks worden ge\u00fcpload naar ons eigen Customer Data Platform en gekoppeld aan een specifieke klant.<\/span><\/p>\n

Als die klant in de toekomst contact opneemt, worden de CSAT-scores en antwoorden op enqu\u00eates uit het verleden gepresenteerd aan de medewerker, zodat die persoonlijke interacties kan leveren.<\/span><\/p>\n <\/div>\n

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Meer weten?<\/h2>\n

Vul uw gegevens in, dan ontvangt u meer informatie over de functionaliteit van <\/span>storm<\/b> ASK<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-765","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCustomer Satisfaction - Content Guru<\/title>\n<meta name=\"description\" content=\"Krijg volledig inzicht in uw klanttevredenheid, met omnichannel enqu\u00eates.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/omnichannel-customer-engagement\/customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Satisfaction - 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