{"id":753,"date":"2025-02-14T15:50:16","date_gmt":"2025-02-14T15:50:16","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=753"},"modified":"2026-02-17T13:37:14","modified_gmt":"2026-02-17T13:37:14","slug":"inbound-customer-experience","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/optimale-klantreis\/inbound-customer-experience\/","title":{"rendered":"Inbound Customer Experience"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> INBOUND\u2122 <\/span><\/h4>\n

Intelligente omnichannel routering<\/h1>\n

Voldoe aan de behoeften van elke klant met krachtige routing van inkomende contacten. <\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Inkomende klantbetrokkenheid met AI<\/h2>\n

storm<\/i><\/b> INBOUND\u2122 is een omnichannel, AI-gefundeerde oplossing voor inbound customer engagement waarmee uw organisatie een toonaangevende klantervaring kan leveren.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Contactroutering met een klik<\/h3>\n

Uitstekende CX begint met controle; controle over uw inkomende contacten, contactroutering en nummerbeheer,<\/span><\/p>\n

storm<\/b> INBOUND geeft u volledige controle over uw nummerbeheer, zodat u de routering van oproepen met \u00e9\u00e9n klik kunt bijwerken, zonder dat u op uw telefoon provider hoeft te wachten. Koppel agenten aan elk van uw inkomende nummers, of ze nu op kantoor werken of thuis.<\/span><\/p>\n <\/div>\n

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Omni-Channel Ervaringen<\/h3>\n

Met <\/span>storm<\/b> INBOUND kunt u inkomende contacten op intelligente wijze routeren via elk kanaal, of dat nu telefoongesprekken, webchats, SMS of sociale media zijn.<\/span><\/p>\n

INBOUND maakt gebruik van Intelligent Automated Contact Distribution (iACD\u00ae<\/sub>) om vragen te koppelen aan de best beschikbare medewerker of automatische agent.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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AI-versterkende contactanalyse<\/h3>\n

storm<\/b> INBOUND maakt AI-gestuurde <\/span>gegevensextractie<\/span> uit inkomende digitale interacties mogelijk, om medewerkers relevante kennis en klantinformatie te leveren.<\/span><\/p>\n

Door trends in inkomende contacten te identificeren, kunt u veelvoorkomende problemen vaststellen en proactief reageren om aan de behoeften van de klant te voldoen.<\/span><\/p>\n <\/div>\n

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Uitgebreide rapportage<\/h3>\n

Real-time en historische rapportage over inkomende interacties biedt inzicht in het klanttraject.\u00a0<\/span><\/p>\n

storm<\/b> INBOUND integreert met onze uitgebreide rapportage oplossing om pijnpunten te identificeren en een compleet beeld te geven van de prestaties van het contactcenter.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Krachtige dienstverlening<\/h3>\n

storm<\/b> INBOUND brengt je nummers samen in \u00e9\u00e9n intu\u00eftieve interface en verenigt je geografische en niet-geografische nummers.<\/span><\/p>\n

Met INBOUND kunt u onmiddellijk wijzigingen aanbrengen in de routing van uw contactpersonen, zonder te hoeven wachten op uw netwerkprovider<\/span>.<\/span><\/p>\n <\/div>\n

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Meer weten?<\/h2>\n

Geef ons uw contactgegevens, en u ontvangt een flyer over de functionaliteit van <\/span>storm<\/b> INBOUND, direct in uw e-mail.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":742,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-753","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInbound Customer Experience - Content Guru<\/title>\n<meta name=\"description\" content=\"Ontdek storm\u00ae INBOUND\u2122, het nummer beheersysteem dat u helpt de beste CX te leveren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/optimale-klantreis\/inbound-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inbound Customer Experience - 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