{"id":748,"date":"2025-02-14T15:49:45","date_gmt":"2025-02-14T15:49:45","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=748"},"modified":"2026-02-13T15:12:35","modified_gmt":"2026-02-13T15:12:35","slug":"service-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/optimale-klantreis\/service-management\/","title":{"rendered":"Service Management"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> CONDUCTOR\u2122 <\/span><\/h4>\n

Snelle, realtime Service Management<\/h1>\n

Omnichannel service management voor niet-technische gebruikers. Geen beheerder is hierbij nodig.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Selfservice Service Management<\/h2>\n

storm<\/i><\/b> CONDUCTOR is een gepersonaliseerde interface voor teamleiders, waarmee ze elementen van hun eigen services kunnen controleren en beheren als dit is toegestaan door een beheerder.<\/span><\/i><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Vermijd de Bureaucratie<\/h3>\n

Het beheren van omnichannel klantervaringen is een uitdaging. Complexe goedkeuringsprocessen maken het alleen maar moeilijker.<\/span><\/p>\n

Met <\/span>storm<\/b> CONDUCTOR kunnen niet-technische front-office gebruikers, zoals supervisors en teamleiders, de elementen van hun omnichannel diensten controleren en beheren zonder hulp van een beheerder.<\/span><\/p>\n <\/div>\n

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Realtime Diensten aanpassen<\/h3>\n

Flexibele organisaties reageren snel op uitdagingen. Cre\u00eber en update diensten in realtime en rol wijzigingen direct uit over het hele netwerk.<\/span><\/p>\n

Met gemakkelijk aanpasbare serviceparameters maakt CONDUCTOR onmiddellijke en veilige implementatie mogelijk van massale wijzigingen in de configuratie van de klantervaring.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Veilig Service Management<\/h3>\n

Strikte toewijzing van services aan gebruikers door beheerders. Dankzij gedetailleerde auditlogs die beheerders kunnen bekijken en exporteren, kunt u wijzigingen bijhouden en diensten bewaken.<\/span><\/p>\n

Met CONDUCTOR kunt u bevoegdheden overdragen aan regionale teams en tegelijkertijd uw diensten en klanten beschermen.<\/span><\/p>\n <\/div>\n

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Rijke functionaliteit<\/h3>\n

Gedetaileerde wachtrij- en agent management. Eenvoudig aanpasbare service parameters. Ingebouwde prompt en aankondiging, ge\u00efntegreerde text-to-speech mogelijkheden en media ondersteuning.<\/span><\/p>\n

CONDUCTOR geeft uw teams de macht over elk aspect van hun klantenservice.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Intu\u00eftief & Toegankelijk<\/h3>\n

CONDUCTOR’s intu\u00eftieve, grafische interface biedt een gebruiksvriendelijk portaal voor gebruikers om de elementen van hun omnichannel diensten te controleren en te beheren. CONDUCTOR voldoet aan WCAG 2.2 AA, wat toegankelijkheid, flexibiliteit en gebruiksgemak voor iedereen garandeert<\/span>.<\/span><\/p>\n <\/div>\n

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Meer weten?<\/h2>\n

Vul uw gegevens in, dan ontvangt u meer informatie over de functionaliteit van <\/span>storm<\/b> CONDUCTOR.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":742,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-748","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService Management - Content Guru<\/title>\n<meta name=\"description\" content=\"Ontdek storm CONDUCTOR - een module die niet-technische frontoffice gebruikers realtime en veilig controle geeft over hun diensten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/optimale-klantreis\/service-management\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Management - 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