{"id":746,"date":"2025-02-14T15:49:11","date_gmt":"2025-02-14T15:49:11","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=746"},"modified":"2026-02-19T10:19:32","modified_gmt":"2026-02-19T10:19:32","slug":"intuitieve-klantreis-inrichting","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/optimale-klantreis\/intuitieve-klantreis-inrichting\/","title":{"rendered":"Intu\u00eftieve Klantreis Inrichting"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <h4 class=\"section-title h5\"><span class=\"notranslate\"> <strong> storm<sub>\u00ae<\/sub> <\/strong> FLOW\u2122 <\/span><\/h4>\n<h1>No-Code Service cre\u00ebren<\/h1>\n<h4><span style=\"font-weight: 400\">Ontwerp omnichannel services met een no-code, drag-and-drop interface en rol service-updates direct uit. <\/span><\/h4>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin padding-top\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h2\">Intu\u00eftieve Klantreis Automatisering<\/h2>\n                                            <div class=\"section-description\"><p><b><i>storm<\/i><\/b><i><span style=\"font-weight: 400\"> FLOW is een no-code, functierijke servicemanagement tool die\u00a0<\/span><\/i><i><span style=\"font-weight: 400\">organisaties in staat stelt om eenvoudig een groot aantal geautomatiseerde, complexe, selfservice- en multimediadiensten te cre\u00ebren.<\/span><\/i><\/p>\n<\/div>\n                                    <\/div>\n            <\/div>\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:#0c2943;color:#f8f9eb\">\n                        <div class=\"box-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3>Routering met \u00e9\u00e9n klik<\/h3>\n<p><span style=\"font-weight: 400\">Voldoen aan de behoeften van de klant vereist flexibiliteit. Wendbaarheid vereist een eenvoudige, intu\u00eftieve interface.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Met de drag-and-drop interface van <\/span><b>storm<\/b><span style=\"font-weight: 400\"> FLOW kunt u snel complexe omnichannel contact center diensten en interactieve voice responses (IVR&#8217;s) ontwerpen, zonder verstrikt te raken in codes.<\/span><\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-scaled.png\" class=\"attachment-full size-full\" alt=\"Back Office Optimization 2\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#ddf3fc;color:#0c2943\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Retail-and-Travel-1-scaled.png\" class=\"attachment-full size-full\" alt=\"Retail and Travel 1\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Retail-and-Travel-1-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Retail-and-Travel-1-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Retail-and-Travel-1-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Retail-and-Travel-1-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Retail-and-Travel-1-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Retail-and-Travel-1-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Realtime Journey Management<\/h3>\n<p><span style=\"font-weight: 400\">Om de beste klantervaringen te cre\u00ebren, moet u gestroomlijnde, gepersonaliseerde customer journeys ontwerpen. Daarvoor heeft u de juiste tools nodig; een service designer die u bevrijdt van codes.<\/span><\/p>\n<p><span style=\"font-weight: 400\">FLOW biedt realtime customer journey management en service provisioning, voor het cre\u00ebren en beheren van complexe services. <\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:#f8f9eb;color:\">\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3>AI-gestuurde klantreizen<\/h3>\n<p><span style=\"font-weight: 400\">Vandaag de dag is AI een centraal onderdeel van elke klantreis, van conversationele chatbots, tot Natural Language Processing die de identificatie en routering van klanten ondersteunt. U heeft een interface nodig waarmee u AI-services kunt co\u00f6rdineren en configureren binnen het bredere klanttraject.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Via de brain AI orkestratielaag kunt u met FLOW AI-services, waaronder conversational Machine Agents, integreren in uw klanttrajecten.<\/span><\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"2560\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-scaled.png\" class=\"attachment-full size-full\" alt=\"Illustration - brain-AI After\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-300x300.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-1024x1024.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-150x150.png 150w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-768x768.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-1536x1536.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Illustration-brain-AI-After-2048x2048.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#0c2943;color:#f8f9eb\">\n                        <div class=\"box-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/CX-at-Scale-3-scaled.png\" class=\"attachment-full size-full\" alt=\"CX at Scale 3\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/CX-at-Scale-3-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/CX-at-Scale-3-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/CX-at-Scale-3-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/CX-at-Scale-3-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/CX-at-Scale-3-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/CX-at-Scale-3-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Een intu\u00eftieve, toegankelijke interface<\/h3>\n<p><span style=\"font-weight: 400\">Wanneer u verstrikt raakt in codes, wordt het bijwerken van services, het implementeren van fixes, het waarborgen van versie-beheer en het introduceren van nieuwe, AI-gestuurde functies zo goed als onmogelijk.<\/span><\/p>\n<p><span style=\"font-weight: 400\">FLOW biedt een intu\u00eftieve en veilige no-code interface, toegankelijk vanaf elke locatie via elk apparaat met internet. Al onze oplossingen voldoen aan WCAG 2.2, waardoor de kracht van no-code customer journey design voor iedereen toegankelijk is.<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:#ddf3fc;color:\">\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3>Naadloze API-integraties<\/h3>\n<p><span style=\"font-weight: 400\">Klantreizen kunnen zich uitstrekken over verschillende kanalen, en gebruik maken van gegevens uit verschillende databases om routing te ondersteunen en &#8216;digitale klanten\u2019&#8217; met digitale mogelijkheden betrekken.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Dankzij onze uitgebreide integratie mogelijkheden kan FLOW naadloos integreren met elk systeem dat REST API&#8217;s ondersteunt, zoals CRM&#8217;s, IoT-apparaten (Internet of Things) en andere datasystemen.<\/span><\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Move-to-the-Cloud-3-scaled.png\" class=\"attachment-full size-full\" alt=\"Move to the Cloud 3\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Move-to-the-Cloud-3-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Move-to-the-Cloud-3-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Move-to-the-Cloud-3-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Move-to-the-Cloud-3-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Move-to-the-Cloud-3-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Move-to-the-Cloud-3-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#f8f9eb;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Employee-Engagement-and-Empowerment-3-scaled.png\" class=\"attachment-full size-full\" alt=\"Employee Engagement and Empowerment 3\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Employee-Engagement-and-Empowerment-3-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Employee-Engagement-and-Empowerment-3-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Employee-Engagement-and-Empowerment-3-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Employee-Engagement-and-Empowerment-3-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Employee-Engagement-and-Empowerment-3-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Employee-Engagement-and-Empowerment-3-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>Flexibele revisie controle<\/h3>\n<p><span style=\"font-weight: 400\">Als het om de klantreis gaat, kunt u zich geen fouten veroorloven. En hoe ingewikkelder de interface, hoe moeilijker die fouten ongedaan kunnen worden gemaakt.<\/span><\/p>\n<p><span style=\"font-weight: 400\">FLOW biedt flexibele revisie controle, met de mogelijkheid om services direct terug of vooruit te rollen als de servicevoorwaarden veranderen.<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin padding-top\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content \" style=\"background-color:#0c2943;color:#f8f9eb\">\n                        <div class=\"box-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n            \n            \n            <div class=\"boxed-content-text\">\n                <h3>Single-Stack Service Creatie<\/h3>\n<p><span style=\"font-weight: 400\"><strong>storm<\/strong> FLOW maakt deel uit van het ecosysteem van <\/span><b>storm<\/b><span style=\"font-weight: 400\">. Elke service die <\/span><b>storm<\/b><span style=\"font-weight: 400\"> aanbiedt kan worden geconfigureerd en ge\u00efmplementeerd vanuit de intu\u00eftieve drag-and-drop interface.<\/span><\/p>\n<p><span style=\"font-weight: 400\">FLOW is vooraf ge\u00efntegreerd met alle <\/span><b>storm<\/b><span style=\"font-weight: 400\"> producten en biedt diensten zoals realtime en historische rapportage.<\/span><\/p>\n            <\/div>\n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-scaled.png\" class=\"attachment-full size-full\" alt=\"Back Office Optimization 2\" srcset=\"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-scaled.png 2560w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-300x164.png 300w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-1024x559.png 1024w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-768x419.png 768w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-1536x838.png 1536w, https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/Back-Office-Optimization-2-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-contact-form toast-block no-margin padding-top\"> \n\n                    <div class=\"section-title-area\">\n                <div class=\"container\">\n                                        <h2 class=\"section-title h3\">Meer weten?<\/h2>\n                                            <div class=\"section-description\"><p><span style=\"font-weight: 400\">Vul uw gegevens in, dan ontvangt u meer informatie over de functionaliteit van <\/span><b>storm<\/b><span style=\"font-weight: 400\"> FLOW.<\/span><\/p>\n<\/div>\n                                    <\/div>\n            <\/div>\n        \n\n\n    <div class=\"contact-form-wrapper\">\n        <div class=\"container\">\n            <div class=\"contact-form-area\">\n                <form id=\"mktoForm_1177\"><\/form>\n                \n                \n            <\/div>\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":742,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-746","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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