{"id":732,"date":"2025-02-14T15:44:49","date_gmt":"2025-02-14T15:44:49","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=732"},"modified":"2026-02-17T10:27:49","modified_gmt":"2026-02-17T10:27:49","slug":"kennis-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/data-en-integraties\/kennis-management\/","title":{"rendered":"Kennis Management"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> CKS\u00ae<\/sub> KNOWLEDGE MANAGEMENT\u2122 <\/span><\/h4>\n

Kennisbeheer van klantenservice<\/h1>\n

Geef uw agenten meer mogelijkheden en breng uw kennisbank samen voor een betere CX.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Kennisbeheer en democratisering<\/h2>\n

storm<\/i><\/b>\u00ae<\/sub> CKS\u00ae<\/sub> KNOWLEDGE MANAGEMENT\u2122 is een hulpmiddel voor het cre\u00ebren en beheren van informatie waarmee het oplossingspercentage bij het eerste contact wordt verhoogd en de gemiddelde afhandelingsduur wordt verlaagd<\/span><\/i>.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Versterk uw medewerkers<\/h3>\n

Wanneer uw klanten contact opnemen, zijn ze op zoek naar antwoorden. Uw medewerkers moeten die antwoorden geven. Als die antwoorden traag, inconsistent of niet behulpzaam zijn, zal uw CX daaronder lijden.<\/span><\/p>\n

storm<\/b>\u00ae<\/sub> CKS\u00ae<\/sub>: KNOWLEDGE MANAGEMENT brengt uw kennis naar \u00e9\u00e9n platform met veel mogelijkheden, zodat klanten de antwoorden krijgen die ze nodig hebben wanneer ze die nodig hebben.<\/span><\/p>\n <\/div>\n

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Centraliseer kennis<\/h3>\n

Breng alle kennis van uw organisatie samen op \u00e9\u00e9n platform. Artikelen worden gegroepeerd in kennisbanken, aangestuurd door variabelen.\u00a0<\/span><\/p>\n

De maker van een kennisbank kan artikelen en beslisbomen toevoegen voor eenvoudige navigatie. Wanneer er wijzigingen worden aangebracht, worden andere auteurs automatisch op de hoogte gebracht om consistentie te garanderen.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Intelligente kennisbomen<\/h3>\n

Leid uw klanten naar de antwoorden die ze nodig hebben. Beslisbomen leiden klanten en medewerkers door uw kennisbanken naar een oplossing.<\/p>\n

Effectief kennisbeheer verlaagt de trainingskosten voor medewerkers en stelt klanten in staat om zichzelf te helpen. Verspil minder tijd aan het zoeken naar antwoorden.<\/p>\n <\/div>\n

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AI-samenvatting<\/h3>\n

Generatieve AI-ondersteunde scherm pop-ups presenteren gerelateerde kennisartikelen en beslisbomen aan de agent in <\/span>storm<\/b>\u00ae<\/sub> DTA\u00ae<\/sub> – de agentinterface.<\/span><\/p>\n

Deze schermpop-ups vatten artikelen samen en geven de agent snel relevante informatie tijdens een interactie met een klant.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Interne en externe interfaces<\/h3>\n

Stem uw kennis af op de behoeften van de klant. Bepaal welke artikelen beschikbaar zijn voor klanten en medewerkers om gevoelige informatie veilig te houden.\u00a0<\/span><\/p>\n

Via publicaties kunt u eenvoudig bepalen welke artikelen beschikbaar zijn voor verschillende doelgroepen.<\/span><\/p>\n <\/div>\n

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Meer weten?<\/h2>\n

Geef ons uw contactgegevens, en u ontvangt een flyer over de functionaliteit van <\/span>storm<\/b> KNOWLEDGE, direct in uw e-mail.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":692,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-732","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nKennis Management - Content Guru<\/title>\n<meta name=\"description\" content=\"storm\u00ae CKS\u00ae delivers seamless, data-driven interactions - over every channel, and draws data from any system of record, including your CRM.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/data-en-integraties\/kennis-management\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kennis Management - 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