{"id":659,"date":"2025-02-14T15:22:24","date_gmt":"2025-02-14T15:22:24","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=659"},"modified":"2026-03-30T14:37:50","modified_gmt":"2026-03-30T14:37:50","slug":"storm-cx","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/","title":{"rendered":"storm CX"},"content":{"rendered":"\n\n
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We\u2019re BIG in CX<\/h1>\n

Complex hoeft niet ingewikkeld te zijn. Meerdere kanalen – \u00e9\u00e9n interface.<\/span> storm\u00ae<\/sub><\/b> is ’s werelds toonaangevende cloud Customer Experience-platform, dat omnichannel-, omnidata- en omni-AI-ervaringen biedt binnen \u00e9\u00e9n enkele interface.<\/span><\/p>\n<\/div>\n

\n Ontdek storm<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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Wij bouwen oplossingen op maat voor uw organisatie<\/h2>\n

Het storm <\/strong><\/span> platform biedt een modulaire benadering van CX. We werken met u samen om uw behoeften te begrijpen en ontwerpen een oplossing die bij uw organisatie past.<\/span><\/p>\n

Met ervaring in elke sector en op elke schaal, en wereldwijde beschikbaarheid, leveren onze oplossingen schaalbaarheid, beschikbaarheid en meetbare CSAT-verbeteringen.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Drie stappen naar CX-succes<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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Het storm <\/strong><\/span>cloud CX-platform is ’s werelds meest schaalbare en meest betrouwbare platform <\/h4>\n

– het is de enige CCaaS-oplossing die wordt vertrouwd door hulpdiensten zoals de politie en ambulances.<\/p>\n <\/div>\n

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Schaal uw AI verder op als een \u2018proof of concept\u2019 met de brain AI orchestration layer <\/h4>\n

– automatiseer voor, tijdens en na klantinteracties.<\/p>\n <\/div>\n

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Realiseer naadloze, ge\u00efntegreerde IT-synergie met het storm Customer Data Platform <\/h4>\n

– geef uw medewerkers de informatie die ze nodig hebben en wanneer ze die nodig hebben, om de beste CX te leveren.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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AI Powered Cloud Customer Experience<\/h3>\n

Uw klanten verwachten het beste van het beste. Dat betekent direct contact, via elk kanaal, op elk moment. Onze oplossingen zijn modulair, zodat u alleen betaalt voor wat u nodig hebt.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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storm CONTACT\u2122<\/h4>\n

De beste contact center oplossing voor grote volumes.<\/p>\n

Ontdek storm CONTACT\u2122<\/div>\n <\/div>\n
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storm LITE\u2122<\/h4>\n

CX oplossingen voor kleine MKB-organisaties.<\/p>\n

Ontdek storm LITE\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Contactcenter Service Management<\/h2>\n

Uw customer experience moet continue in ontwikkeling zijn. U heeft intu\u00eftieve interfaces nodig die het cre\u00ebren van services ontsluiten, rapportage mogelijk maken en uw organisatie meer flexibiliteit geven.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Omni-Channel Agent Desktop<\/h4>\n

Omnichannel communicatie vanaf \u00e9\u00e9n platform<\/p>\n

Ontdek storm DTA\u2122<\/div>\n <\/div>\n
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Digitale en Social Media Ervaringen<\/h4>\n

Digitale klantervaring via kanalen zoals e-mail, webchat, WhatsApp en Instagram. <\/p>\n

Ontdek storm CONTACT:DIGITAL\u2122<\/div>\n <\/div>\n
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Customer Satisfaction (CSAT) <\/h4>\n

Directe enqu\u00eates na de interactie.<\/p>\n

Ontdek storm ASK\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Video-interacties voor Klantcontact<\/h4>\n

Start met video-interacties en deel bestanden en locaties zonder onderbreking van het gesprek.<\/p>\n

Ontdek storm LINK\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Optimaal klantcontact<\/h2>\n

Uw customer experience is continue in beweging. U heeft intu\u00eftieve interfaces nodig die
\nde ontwikkeling van services ontsluiten, rapportage vereenvoudigen en uw organisatie wereldwijd ondersteunen.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Regie over de klantreis<\/h4>\n

Bouw toonaangevende CX-services met \u00e9\u00e9n druk op de knop, zonder codes aan te passen.<\/p>\n

Ontdek storm FLOW\u2122\u00a0<\/div>\n <\/div>\n
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Service Management<\/h4>\n

Geef lokale teams de mogelijkheid om veranderingen door te voeren.<\/p>\n

Ontdek storm CONDUCTOR\u2122 <\/div>\n <\/div>\n
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Real-Time en historische analyses<\/h4>\n

Een uniforme rapportage-interface die met behulp van AI inzicht geeft in uw klantcommunicatie.<\/p>\n

Ontdek storm VIEW\u2122\u00a0<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Inbound klantcontact<\/h4>\n

Voldoe aan de behoeften van elke klant met de routering van inkomende contacten. <\/p>\n

Ontdek storm INBOUND\u2122\u00a0<\/div>\n <\/div>\n
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Outbound Dialer voor Campanges<\/h4>\n

Transformeer uw outbound campagnes met een storm dialer.<\/p>\n

Ontdek storm OUTBOUND\u2122\u00a0<\/div>\n <\/div>\n
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SCIM Provisioning<\/h4>\n

Help uw beheerders met geautomatiseerde provisioning.<\/p>\n

Ontdek storm SCIM\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Workforce Engagement Management<\/h2>\n

Goede CX begint bij de medewerkers. Cre\u00eber een volledig, 360-graden beeld van de prestaties van uw klantcontact, tot op individueel niveau.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Interactie analyses<\/h4>\n

Identificeer trends in elk kanaal en gebruik analyses op basis van AI om het klanttraject te verbeteren.<\/p>\n

Ontdek storm ANALYTICS\u2122<\/div>\n <\/div>\n
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Workforce Management<\/h4>\n

Omnichannel oplossing voor prognoses en planning.<\/p>\n

Ontdek storm WFM\u2122<\/div>\n <\/div>\n
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Quality Management<\/h4>\n

AI-ondersteunde interactieanalyse en mogelijkheden om medewerkers te coachen.<\/p>\n

Ontdek storm QM\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Interaction Recording<\/h4>\n

Omnichannel oplossing voor opnames die ervoor zorgt dat er geen gaten vallen in uw compliance en kwaliteitscontrole.
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Ontdek storm RECORDER\u2122<\/div>\n <\/div>\n
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Screen Recording<\/h4>\n

Een compleet beeld van klantinteracties met onafhankelijke schermopname.<\/p>\n

Ontdek storm SCREEN RECORDING\u2122<\/div>\n <\/div>\n
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Call Recording Transcription<\/h4>\n

Speech-to-text transcriptie voor snelle en accurate verwerking van klantgesprekken.<\/p>\n

Explore storm TRANSCRIPTION\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Data & Integraties<\/h2>\n

Een goede customer experience is afhankelijk van IT-synergie. U moet essenti\u00eble klantgegevens krijgen waar ze nodig zijn en zodra ze nodig zijn. U heeft een Customer Data Platform nodig om uw hele IT-afdeling te verenigen achter \u00e9\u00e9n AI-gestuurd, omnidata platform.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Customer Data Platform<\/h4>\n

Breng je klantgegevens samen via ons Customer Data Platform.<\/p>\n

Ontdek storm CKS\u00ae<\/sub><\/div>\n <\/div>\n
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Kennis Management<\/h4>\n

Centraliseer de kennis van uw organisatie op \u00e9\u00e9n platform.<\/p>\n

Ontdek storm Knowledge Management\u2122<\/div>\n <\/div>\n
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CX Integraties<\/h4>\n

Cre\u00eber IT-synergie via onze bibliotheek van duizenden op maat gemaakte en kant-en-klare integraties<\/p>\n

Ontdek storm INTEGRATE\u2122<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Salesforce Integraties<\/h4>\n

Contact center integratie met Salesforce CRM.<\/p>\n

Ontdek storm Integrate Salesforce<\/div>\n <\/div>\n
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Microsoft Teams Integraties<\/h4>\n

Gecertificeerde contact center oplossing voor Microsoft Teams.<\/p>\n

Ontdek storm Integrate Microsoft Teams<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Unified Communications<\/h2>\n

Zonder naadloze back office activiteiten zal uw externe communicatie hieronder lijden. U heeft een UC-oplossing nodig die IT-synergie stimuleert.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Unified Communications<\/h4>\n

Stap over naar de cloud. Breng uw volledige telefonie omgeving onder in \u00e9\u00e9n interface.<\/p>\n

Ontdek storm UC\u2122<\/div>\n <\/div>\n
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storm Mobile App<\/h4>\n

Een krachtige mobiele interface, waarmee u uw CX-ecosysteem in de hand hebt.<\/p>\n

Ontdek storm MTA\u2122\u00a0<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Zet de volgende stap<\/h2>\n

Wilt u de wensen van uw organisatie bespreken? Neem dan nu contact op, en binnen 24 uur neemt ons team contact met u op.<\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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