{"id":441,"date":"2025-02-07T10:56:30","date_gmt":"2025-02-07T10:56:30","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=441"},"modified":"2026-02-10T16:24:24","modified_gmt":"2026-02-10T16:24:24","slug":"middelen","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/middelen\/","title":{"rendered":"Middelen"},"content":{"rendered":"\n\n
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Middelen<\/h1>\n

Wij houden u graag op de hoogte van de laatste ontwikkelingen vanuit de sector, product ontwikklingen en recente succesverhalen van onze klanten.<\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Filter op<\/h4>\n
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Brontype<\/h4>\n
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Blogs<\/div>\n
21<\/div>\n <\/div>\n
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Nieuws<\/div>\n
21<\/div>\n <\/div>\n
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Succesverhalen<\/div>\n
19<\/div>\n <\/div>\n
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Video’s en webinars<\/div>\n
5<\/div>\n <\/div>\n
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Whitepapers<\/div>\n
19<\/div>\n <\/div>\n <\/div>\n \n
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Onderwerp<\/h4>\n
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CSAT Improvements<\/div>\n
5<\/div>\n <\/div>\n
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De beste Customer Experience<\/div>\n
11<\/div>\n <\/div>\n
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Digitale transformatie<\/div>\n
32<\/div>\n <\/div>\n
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Essenti\u00eble Communicatie<\/div>\n
1<\/div>\n <\/div>\n
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Integraties en oplossingen op maat<\/div>\n
7<\/div>\n <\/div>\n
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Kennis Management ondersteunt met AI<\/div>\n
10<\/div>\n <\/div>\n
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Medewerker Betrokkenheid<\/div>\n
2<\/div>\n <\/div>\n
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Overstappen naar de Cloud<\/div>\n
5<\/div>\n <\/div>\n
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Toonaangevend in CX en AI<\/div>\n
31<\/div>\n <\/div>\n
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Videos<\/div>\n
5<\/div>\n <\/div>\n <\/div>\n \n
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Industrie<\/h4>\n
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Detailhandel en Reizen<\/div>\n
6<\/div>\n <\/div>\n
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Gezondheidszorg<\/div>\n
3<\/div>\n <\/div>\n
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Logistiek<\/div>\n
1<\/div>\n <\/div>\n
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Outsourcing<\/div>\n
2<\/div>\n <\/div>\n
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Tech, Media en Telecom<\/div>\n
6<\/div>\n <\/div>\n
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Utilities<\/div>\n
3<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"News <\/div>\n
Nieuws<\/div>\n

Content Guru uitgeroepen tot beste Europese cloudprovider en supportleverancier 2026<\/h3>\n

Content Guru blijft zijn positie als toonaangevende leverancier van AI-gedreven cloudoplossingen voor customer experience versterken. <\/p>\n<\/div>\n

september 23, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
Nieuws<\/div>\n

Content Guru uitgeroepen tot \u2018Leader\u2019 in Everest Group\u2019s European CCaaS PEAK Matrix\u00ae 2026<\/h3>\n

Erkenning onderstreept de Europese aanwezigheid, datasoevereiniteit en hoge beschikbaarheid van het bedrijf voor bedrijfskritische CX-oplossingen <\/p>\n<\/div>\n

augustus 26, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
Nieuws<\/div>\n

Content Guru breidt aanwezigheid in Australi\u00eb uit om te voldoen aan de sterk groeiende vraag naar AI-gestuurde customer experience en datasoevereiniteit<\/h3>\n

Content Guru, wereldwijd marktleider in bedrijfskritische, AI-gestuurde customer experience-oplossingen voor grote ondernemingen en overheidsorganisaties, kondigt vandaag een aanzienlijke uitbreiding van zijn activiteiten in Australi\u00eb aan. <\/p>\n<\/div>\n

augustus 18, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
Nieuws<\/div>\n

SOGEDES en Content Guru kondigen samenwerking aan voor de levering van AI-aangedreven CX-oplossingen in Duitsland<\/h3>\n

Het Duitse adviesbureau SOGEDES, gespecialiseerd in Customer Experience (CX) heeft zijn portfolio uitgebreid met de storm\u00ae CX- en brain\u00ae AI-platforms van Content Guru. <\/p>\n<\/div>\n

augustus 3, 2026<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Succesverhalen<\/div>\n

DVLA \u2013 Een AI klantensuccesverhaal: het transformeren van de inwoner-experience<\/h3>\n

De sleutel achter DVLA\u2019s opmars tot meest verbeterde klantbeleving in de publieke sector<\/p>\n<\/div>\n

juni 16, 2026<\/div>\n\n<\/a> \n
\n \"Blogs <\/div>\n
Blogs<\/div>\n

De toekomst van CX-metrics: wat AI verandert aan klantinzichten en kwaliteit<\/h3>\n

Lange tijd vertrouwden klantenservice- en CX-teams op relatief eenvoudige analysemethoden, zoals enqu\u00eates, scorekaarten en algoritmische formules die de complexiteit van menselijke emoties terugbrachten tot \u00e9\u00e9n cijfer.<\/p>\n<\/div>\n

mei 13, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
Nieuws<\/div>\n

Content Guru scoort hoogste \u2018Willingness to Recommend\u2019-rating in het 2026 Gartner\u00ae Voice of the Customer for CCaaS-rapport<\/h3>\n

Content Guru, een toonaangevende wereldwijde leverancier van cloudgebaseerde Customer Experience (CX)-technologie, heeft de hoogste algemene \u2018Willingness to Recommend\u2019-score van klanten ontvangen in het 2026 Gartner\u00ae CCaaS Voice of the Customer-rapport. Dit is het tweede jaar op rij dat Content Guru deze hoogste beoordeling behaalt.<\/p>\n<\/div>\n

april 13, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2026 Gartner\u00ae CCaaS Voice of the Customer<\/h3>\n

Content Guru heeft de hoogste algemene score behaald op het gebied van \u2018bereidheid om aan te bevelen\u2019, waarbij 98% van de klanten die een review hebben achtergelaten aangeeft Content Guru te zullen aanbevelen, volgens het 2026 Gartner\u00ae CCaaS Voice of the Customer-rapport.<\/p>\n<\/div>\n

april 13, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

AI Customer Engagement Hub: de nieuwe standaard voor klantcontact<\/h3>\n

Klantbehoeften veranderen sneller dan ooit. Organisaties moeten vandaag niet alleen sneller reageren, maar ook persoonlijkere en effici\u00ebntere service bieden \u2013 over alle kanalen heen.<\/p>\n<\/div>\n

april 1, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

Wat is datasouvereiniteit?<\/h3>\n

Data is \u00e9\u00e9n van de meest waardevolle bedrijfsmiddelen. Maar weet u ook precies waar uw data wordt opgeslagen, wie er toegang toe heeft en of u voldoet aan de steeds strengere wet- en regelgeving?<\/p>\n<\/div>\n

april 1, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
Nieuws<\/div>\n

brain2050 \u2013 het digitale event over AI en CX \u2013 komt in maart naar Nederland!<\/h3>\n

Na het grote succes van brain2050 in het Science Museum in Londen, kondigt Content Guru nu de brain2050 digitale webinarserie aan.<\/p>\n<\/div>\n

maart 17, 2026<\/div>\n\n<\/a> \n
\n \"Blogs <\/div>\n
Blogs<\/div>\n

Data zonder grenzen: de impact wetgeving op klantcontact<\/h3>\n

Data is overal. Elke digitale interactie \u2013 van online aankopen en administratieve handelingen tot zoekopdrachten \u2013 genereert waardevolle informatie. <\/p>\n<\/div>\n

januari 29, 2026<\/div>\n\n<\/a> <\/div>\n\n
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