{"id":3070,"date":"2025-02-19T11:35:30","date_gmt":"2025-02-19T11:35:30","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=3070"},"modified":"2026-02-17T10:14:56","modified_gmt":"2026-02-17T10:14:56","slug":"integrate-with-salesforce","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/data-en-integraties\/integrate-with-salesforce\/","title":{"rendered":"Integrate with Salesforce"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> INTEGRATE\u2122 Salesforce<\/h4>\n

Integreren met Salesforce<\/h1>\n

De volledige interactiegeschiedenis van een klant, alles op \u00e9\u00e9n plek.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Integratie met Salesforce CRM<\/h2>\n

storm\u00ae<\/sub><\/strong> INTEGRATE\u2122: Salesforce is de integratieoplossing tussen het <\/span>storm<\/b> CX-platform en de populaire CRM-tool Salesforce. Dankzij de integratie kunnen medewerkers van het <\/span>storm<\/b> contact center hun werkruimte, <\/span>storm<\/b> DTA\u00ae<\/sub>, gebruiken binnen het Salesforce-portaal en toegang krijgen tot de gegevens die ze nodig hebben om geweldige CX te leveren.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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IT-synergie voor CX<\/h3>\n

Integratie van uw bedrijfssystemen en favoriete apps, zoals CRM’s, met uw Customer Experience (CX)-oplossing is cruciaal voor het leveren van verbonden, gepersonaliseerde\u00a0<\/span>ervaringen.<\/span><\/p>\n

Geef uw medewerkers meer mogelijkheden door gegevens in een uniforme interface aan te bieden, naast hun omnichannel interacties en besturingselementen – ze hoeven niet meer te zoeken in meerdere apps en schermen.<\/span><\/p>\n <\/div>\n

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E\u00e9n uniforme interface<\/h3>\n

Om hypergepersonaliseerde interacties te kunnen leveren, hebben uw medewerkers gegevens nodig.<\/span><\/p>\n

Salesforce-gegevens (contactpersonen en bijbehorende cases) worden automatisch weergegeven op het bureaublad van de medewerker wanneer een klant naar hem wordt doorgestuurd.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Push en Pull gegevens<\/h3>\n

storm<\/b> pusht en pullt gegevens vanuit Salesforce om ervoor te zorgen dat kritieke klantgegevens altijd toegankelijk zijn.<\/span><\/p>\n

Voltooide interacties kunnen een voltooiingscode krijgen om het resultaat aan te geven en er wordt een record van de interactie weggeschreven naar zowel de storm-database<\/strong> als de Salesforce CRM-database.<\/span><\/p>\n <\/div>\n

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Ge\u00efntegreerd personeelsbeheer<\/h3>\n

Met <\/span>storm<\/b> kunt u\u00a0 de activiteiten en prestaties van de medewerkers de hele werkdag door volgen.<\/span><\/p>\n

De Salesforce-activiteit van een medewerker wordt automatisch gevolgd en gemonitord in <\/span>storm<\/b>, waardoor supervisors realtime zicht hebben op hun personeelsbestand.<\/span><\/p>\n

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Meer weten?<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":692,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-3070","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nIntegrate with Salesforce - Content Guru<\/title>\n<meta name=\"description\" content=\"Integrate with Salesforce. 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