{"id":3056,"date":"2025-02-19T11:18:18","date_gmt":"2025-02-19T11:18:18","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=3056"},"modified":"2026-02-17T12:01:26","modified_gmt":"2026-02-17T12:01:26","slug":"historische-realtime-reporting-analytics","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/optimale-klantreis\/historische-realtime-reporting-analytics\/","title":{"rendered":"Historische en Realtime Reporting en Analytics"},"content":{"rendered":"\n\n
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storm\u00ae<\/sub> <\/strong> VIEW\u2122 <\/span><\/h4>\n

Volledige zichtbaarheid contactcentrum<\/h1>\n

Krijg een 360-graden beeld van elke interactie. Vroeger of nu.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Real-time Zichtbaarheid en Historische Analyses<\/h2>\n

storm<\/strong> VIEW biedt complete, realtime en historische omnichannel rapportagemogelijkheden.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Kennis is macht<\/h3>\n

Effectieve kennis vereist snelle en eenvoudige rapportage.<\/span><\/p>\n

Met <\/span>storm<\/b> VIEW kunt u real-time en historische rapporten maken over de trends die het belangrijkst zijn voor uw bedrijf. Kies uit een groot aantal rapportsjablonen. Sleep elke combinatie van statistieken. Bekijk belangrijke informatie via het dashboard, tot op de seconde nauwkeurig.<\/span><\/p>\n <\/div>\n

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Real-Time Omni-Channel Rapportage<\/strong><\/h3>\n

Verouderde rapportage-oplossingen die alleen eenvoudige statistieken en beperkte flexibiliteit bieden, beperken uw vermogen om u aan te passen aan veranderingen.<\/span><\/p>\n

VIEW biedt real-time en historische omnichannel rapportage; genereert direct rapporten voor elke periode en laat u met \u00e9\u00e9n klik schakelen tussen live en historische weergaven.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Tot op de Seconde Nauwkeurig<\/h3>\n

Goed presterende contact centers zijn gebouwd op informatie. Om snel te kunnen reageren op een veranderende situatie, heeft u real-time gegevens en analyses nodig.<\/span><\/p>\n

Met <\/span>storm<\/b> VIEW kunt u tot op de seconde nauwkeurige dashboards en wallboards delen, die een real-time momentopname geven van de prestaties van de klantenservice.<\/span><\/p>\n <\/div>\n

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Intu\u00eftief & Flexibel<\/h3>\n

storm<\/b> VIEW biedt een intu\u00eftieve drag-and-drop interface, die u de flexibiliteit geeft om u te concentreren op de trends die er toe doen.\u00a0<\/span><\/p>\n

Met de real-time contact center rapportage kunt u de status van elke medewerker of contactpersoon volgen, tot op de seconde nauwkeurig. Rapportage in de cloud is toegankelijk vanaf elke locatie, op elk moment.<\/span><\/p>\n

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Veilig delen van Rapportages<\/h3>\n

Zet cruciale informatie op de juiste plek. Gebruik meer dan 40 rapportsjablonen of maak uw eigen sjablonen. Laat managers samenwerken met de flexibele rechten om de beste klantervaring te cre\u00ebren.<\/span><\/p>\n

Rapporten kunnen automatisch worden gedeeld via e-mail of via een beveiligde FTP-upload.<\/span><\/p>\n <\/div>\n

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Gedetailleerde Medewerkers Prestaties<\/h3>\n

Analyseer data, tot op medewerker-niveau. Verkrijg informatie over afhandeltijden om de prestaties van medewerkers nauwlettend in de gaten te houden en de productiviteit te verhogen. Of zoom uit en krijg een overzicht van de trends die voor u van belang zijn.<\/span><\/p>\n

storm<\/b> VIEW kan waarschuwingen en meldingen triggeren via sms, mms, geautomatiseerde spraakdiensten en e-mail, om uw supervisors op de hoogte te houden van de prestaties van uw klantenservice.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Meer weten?<\/h2>\n

Vul uw gegevens in, dan ontvangt u meer informatie over de functionaliteit van <\/span>storm<\/b> VIEW.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":742,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-3056","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nHistorische en Realtime Reporting en Analytics - Content Guru<\/title>\n<meta name=\"description\" content=\"Ontdek storm VIEW; een module met de mogelijkheid om cruciale real-time en historische contact center rapporten te produceren.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/storm-cx\/optimale-klantreis\/historische-realtime-reporting-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Historische en Realtime Reporting en Analytics - Content Guru\" \/>\n<meta property=\"og:description\" content=\"Ontdek storm VIEW; 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