{"id":292,"date":"2025-02-05T10:58:15","date_gmt":"2025-02-05T10:58:15","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=292"},"modified":"2026-02-17T15:49:43","modified_gmt":"2026-02-17T15:49:43","slug":"producten","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/nl-nl\/producten\/","title":{"rendered":"Producten"},"content":{"rendered":"\n\n
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AI & CX<\/h1>\n

We leveren een door AI aangedreven klantervaring
\nvia onze twee platforms; brain\u00ae<\/sub><\/span><\/b><\/strong> voor AI, en storm\u00ae<\/sub><\/span><\/b><\/strong> voor CX.<\/span><\/p>\n<\/div>\n

\n Ontdek brain<\/a>\n Ontdek storm<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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Omni-CX<\/h1>\n
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Een visie op klantcontact waarbij de focus verschuift van het beheren van ge\u00efsoleerde interacties naar het bouwen van een uniform ecosysteem dat de operationele effici\u00ebntie in CX verhoogt. Daarnaast levert het een solide rendement op en zorgt ervoor dat uw organisatie klaar is voor wat er nog komen gaat.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Omnichannel CX<\/h4>\n

Klanten verwachten dat ze altijd en overal toegang hebben tot organisaties, via elk kanaal. Ze willen communiceren via het kanaal van hun keuze en kunnen direct schakelen tussen kanalen en contexten.<\/p>\n

Omni-Channel Customer Experience<\/div>\n <\/div>\n
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Omni-Automation AI<\/h4>\n

CX-providers moeten fungeren als deskundige AI-strategen, die voor elke use case de beste provider selecteren en vaste en ongestructureerde trajecten combineren via een AI-orkestratielaag. Automatisering zorgt voor effici\u00ebntie en kostenbesparingen, waardoor bedrijven zich beter kunnen concentreren op de interacties die er het meest toe doen.<\/p>\n

AI Orchestration Layer<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Omni-Data CDP<\/h4>\n

CX-providers moeten Customer Data Platforms (CDP’s) aanbieden, waarbij ze registratiesystemen integreren en bedrijven in staat stellen om elke klant een gepersonaliseerde, contextbewuste ervaring te bieden. Door registratiesystemen samen te voegen, worden ze handige \u2018actiesystemen\u2019 die data omzetten in activiteiten en waarde cre\u00ebren voor organisaties.<\/p>\n

Systems of Action<\/div>\n <\/div>\n
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Omni-Customer IoT<\/h4>\n

Niet elke klant is een mens. CX-oplossingen moeten worden ge\u00efntegreerd met Internet of Things (IoT)-apparaten en agentic AI-assistenten, die nu een aanzienlijk deel van de inkomende contacten vertegenwoordigen, om een soepele machine-to-machine-service mogelijk te maken.<\/p>\n

Internet of Things CX<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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storm<\/strong>\u00ae<\/sub><\/sup>\u00a0CX<\/h2>\n
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Ons Cloud Customer Experience Platform<\/h4>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Cloud customer experience <\/h4>\n

Zet uw klanten op de eerste plaats en uw klanten zullen blijven terugkomen. Customer Experience is meer dan een luxe; het is een noodzaak
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Lees Meer<\/div>\n <\/div>\n
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Omnichannel customer engagement<\/h4>\n

Wanneer, waar en hoe dan ook; uw klanten verwachten onmiddellijk contact, op elk moment en via elk communicatiekanaal.
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Lees Meer<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Workforce Engagement Management<\/h4>\n

Uw medewerkers zijn uw meest waardevolle bezit. Help uw werknemers met AI-oplossingen voor Workforce Engagement Management die prestaties en tevredenheid verbeteren.
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Lees Meer<\/div>\n <\/div>\n
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Optimale klantreis<\/h4>\n

Kwalitatief hoogwaardige service moet niet achter code zitten. Neem de controle over uw klantreizen met intu\u00eftieve no-code servicecreatie en -beheer. <\/p>\n

Lees Meer<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Data en integraties<\/h4>\n

Onze oplossingen zijn omnidata. Dat betekent dat al uw klantgegevens, uit elk systeem, op \u00e9\u00e9n locatie staan. Geen datasilo’s meer; uw medewerkers hebben de informatie die ze nodig hebben, wanneer en waar ze die ook maar nodig hebben.
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Lees Meer<\/div>\n <\/div>\n
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Unified Communications<\/h4>\n

Hoe meer apps, hoe minder werk er wordt gedaan. Onze Unified Communications (UC) oplossingen brengen elke vorm van communicatie, van spraak en video tot webchat en sms, naar \u00e9\u00e9n toegankelijk platform.
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Lees Meer<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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brain\u00ae<\/sub> <\/strong><\/span>AI<\/h2>\n
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Onze AI-Orkestratielaag<\/h4>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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brain <\/strong> <\/span><\/h4>\n

Gebruik AI voor de beste CX – voor, tijdens en na de interactie.<\/p>\n

Lees Meer<\/div>\n <\/div>\n
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MACHINE AGENT<\/span><\/h4>\n

Klaar voor de toekomst – met veilige, AI-ondersteunde chatbots en voicebots.
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Lees Meer<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Agent Assist <\/span><\/h4>\n

Real-time gegevens en AI-ondersteuning om uw medewerkers te helpen.
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Lees Meer<\/div>\n <\/div>\n
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Transcription and Summarization<\/h4>\n

Door interacties uit te schrijven en samen te vatten is er minder werk na het bellen, zodat medewerkers zich meer op de klant kunnen richten.
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Lees Meer<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Lees<\/span> meer<\/span> over<\/span> onze<\/span> oplossingen<\/p>\n

Lees<\/span> meer<\/span> over<\/span> alle<\/span> ontwikkelingen,<\/span> van<\/span> blogs<\/span> en<\/span> succesverhalen<\/span> van<\/span> klanten<\/span> tot<\/span> whitepapers<\/span> en<\/span> thought<\/span> leadership.<\/span> Hier<\/span> vindt<\/span> u<\/span> alles<\/span> wat<\/span> u<\/span> nodig<\/span> heeft<\/span> om<\/span> uw<\/span> CX<\/span> AI-transformatie<\/span> op<\/span> gang<\/span> te<\/span> helpen.<\/p>\n<\/span> <\/div>\n

\n Lees meer<\/a>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Neem contact op<\/h3>\n

Wilt u meer weten over wat storm <\/strong><\/span> en brain <\/strong><\/span>voor uw organisatie kunnen betekenen? Neem contact met ons op en ons team neemt binnen vierentwintig uur contact met u op.<\/span><\/p>\n

Neem contact op<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-292","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nProducten - Content Guru<\/title>\n<meta name=\"description\" content=\"storm, de Customer Engagement Management-oplossing die wordt vertrouwd door de grootste organisaties ter wereld.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Producten - Content Guru\" \/>\n<meta property=\"og:description\" content=\"storm, de Customer Engagement Management-oplossing die wordt vertrouwd door de grootste organisaties ter wereld.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/nl-nl\/producten\/\" \/>\n<meta property=\"og:site_name\" content=\"Nederlands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-17T15:49:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/nl-nl\\\/producten\\\/\",\"name\":\"Producten - 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