{"version":"1.0","provider_name":"Nederlands","provider_url":"https:\/\/www.contentguru.com\/nl-nl","author_name":"Adam Tempest-Fuller","author_url":"https:\/\/www.contentguru.com\/nl-nl\/author\/adam-t-f\/","title":"Klantcontact verbeteren: Investeren in AI of EX?- Content Guru","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"OqJsFV45bD\"><a href=\"https:\/\/www.contentguru.com\/nl-nl\/middelen\/whitepapers\/onderzoek-ai-en-ex\/\">Klantcontact verbeteren: Investeren in AI of EX?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.contentguru.com\/nl-nl\/middelen\/whitepapers\/onderzoek-ai-en-ex\/embed\/#?secret=OqJsFV45bD\" width=\"600\" height=\"338\" title=\"&#8220;Klantcontact verbeteren: Investeren in AI of EX?&#8221; &#8212; Nederlands\" data-secret=\"OqJsFV45bD\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.contentguru.com\/nl-nl\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.contentguru.com\/nl-nl\/wp-content\/uploads\/sites\/12\/2026\/02\/whitepapers-2-scaled.jpg","thumbnail_width":2560,"thumbnail_height":1463,"description":"Wat zijn de plannen, drijfveren en obstakels van organisaties om te investeren in digitaal klantcontact? En welke dilemma\u2019s en keuzes zien bedrijven in Nederland en Duitsland bij het investeren in employee experience (EX)?"}