{"id":5874,"date":"2026-10-22T00:00:19","date_gmt":"2026-10-22T00:00:19","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/ja-jp\/?post_type=resource&p=5874"},"modified":"2026-10-22T13:22:07","modified_gmt":"2026-10-22T13:22:07","slug":"2026-gartner-magic-quadrant-for-contact-center-as-a-service","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/whitepapers\/2026-gartner-magic-quadrant-for-contact-center-as-a-service\/","title":{"rendered":"2026 Gartner\u00ae\u00a0Magic Quadrant\u2122 for Contact Center as a Service"},"content":{"rendered":"\n\n
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ANALYST REPORT<\/strong><\/p>\n

2026\u5e74 Gartner\u00ae<\/sub> Magic Quadrant\u2122 \u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30a2\u30ba\u30fb\u30a2\u30fb\u30b5\u30fc\u30d3\u30b9\u90e8\u9580<\/h1>\n

Published: 22\/10\/2026<\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30ec\u30dd\u30fc\u30c8\u5168\u6587\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/h2>\n

\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306f\u3001\u7d4c\u55b6\u5c64\u3084\u30ea\u30fc\u30c0\u30fc\u306e\u7684\u78ba\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u652f\u63f4\u3059\u308b\u305f\u3081\u3001\u4e16\u754c\u7684\u306a\u5e02\u5834\u6a19\u6e96\u3068\u306a\u308b\u5ba2\u89b3\u7684\u304b\u3064\u5b9f\u8df5\u7684\u306a\u77e5\u898b\u3092\u767a\u4fe1\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u540c\u793e\u304c\u767a\u884c\u3059\u308b\u300c2026\u5e74 Gartner\u00ae<\/sub> Magic Quadrant\u2122 for Contact Center as a Service\u300d\u306f\u3001\u81a8\u5927\u306a\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3057\u305f\u5e02\u5834\u8abf\u67fb\u3068\u6a29\u5a01\u306e\u3042\u308b\u5c02\u9580\u30a2\u30ca\u30ea\u30b9\u30c8\u306e\u77e5\u898b\u304b\u3089\u3001CCaaS\u5206\u91ce\u306e\u5404\u30d9\u30f3\u30c0\u30fc\u3092\u300c\u30ea\u30fc\u30c0\u30fc\u300d\u300c\u6982\u5ff5\u5148\u884c\u578b)\u30d3\u30b8\u30e7\u30f3)\u300d\u300c\u30c1\u30e3\u30ec\u30f3\u30b8\u30e3\u30fc\u300d\u300c\u7279\u5b9a\u5e02\u5834\u6307\u5411\u578b(\u30cb\u30c3\u30c1)\u300d\u306b\u5206\u985e\u30fb\u8a55\u4fa1\u3059\u308b\u3001\u696d\u754c\u306e\u30c7\u30d5\u30a1\u30af\u30c8\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u3068\u3057\u3066\u6975\u3081\u3066\u5f71\u97ff\u529b\u306e\u9ad8\u3044\u30ec\u30dd\u30fc\u30c8\u3067\u3059\u3002<\/p>\n

\u3053\u306e\u5ea6\u3001Content Guru\u306f\u300c2026\u5e74 Gartner\u00ae<\/sub> Magic Quadrant\u2122 for CCaaS\u300d\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002\u4eca\u56de\u306712\u5e74\u9023\u7d9a\u306e\u9078\u51fa\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n

\u3053\u306e\u696d\u754c\u6a19\u6e96\u306e\u6a29\u5a01\u3042\u308b\u30ec\u30dd\u30fc\u30c8\u3078\u306e\u9078\u51fa\u306f\u3001Content Guru\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u9ad8\u3044\u53ef\u7528\u6027\u3068\u3001\u5927\u898f\u6a21\u304b\u3064\u8907\u96d1\u306a\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u3092\u5b9f\u73fe\u3057\u3066\u304d\u305f\u5b9f\u7e3e\u304c\u6b63\u5f53\u306b\u53cd\u6620\u3055\u308c\u305f\u7d50\u679c\u3060\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n

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\"Gartner<\/article>\n <\/div>\n
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Gartner\u00ae<\/sub><\/span>, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, 19. October 2026.<\/p>\n

GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/i><\/p>\n

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.<\/i><\/p>\n

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/i><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

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