{"id":5660,"date":"2026-04-01T16:15:26","date_gmt":"2026-04-01T16:15:26","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/ja-jp\/?post_type=resource&#038;p=5660"},"modified":"2026-04-01T16:15:27","modified_gmt":"2026-04-01T16:15:27","slug":"2026-gartner-voice-of-the-customer-for-ccaas","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/whitepapers\/2026-gartner-voice-of-the-customer-for-ccaas\/","title":{"rendered":"2026 Gartner Voice of the Customer for CCaaS"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <div class=\"resource-type\">\u3010\u30a2\u30ca\u30ea\u30b9\u30c8\u30ec\u30dd\u30fc\u30c8\u3011<\/div>\n<h1>2026\u5e74\u7248 \u30ac\u30fc\u30c8\u30ca\u30fc\u793e CCaaS\u5206\u91ce\u300cVoice of the Customer\u300d<\/h1>\n<div class=\"publish-date\">Published: March 26th 2026<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>[\u30ec\u30dd\u30fc\u30c8\u5168\u6587\uff08\u7121\u6599\uff09\u306f\u3053\u3061\u3089\u304b\u3089]<\/h3>\n<p>Content Guru\u306f\u3001\u512a\u308c\u305f\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5b9f\u73fe\u3092\u652f\u63f4\u3059\u308b\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5bfe\u5fdc\u306e\u30af\u30e9\u30a6\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3059\u3002<\/p>\n<p>\u4e16\u754c\u6709\u6570\u306e\u8abf\u67fb\u4f1a\u793e\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u306f\u3001\u4f01\u696d\u306e\u30ea\u30fc\u30c0\u30fc\u5c64\u3078\u5411\u3051\u3066\u3001\u5ba2\u89b3\u7684\u304b\u3064\u5b9f\u52b9\u6027\u306e\u9ad8\u3044\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u30ac\u30fc\u30c8\u30ca\u30fc\u793e\u304c\u767a\u884c\u3059\u308b\u300cVoice of the Customer\uff08\u9867\u5ba2\u306e\u58f0\uff09\u300d\u30ec\u30dd\u30fc\u30c8\u306f\u3001IT\u5c0e\u5165\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306b\u5411\u3051\u3066\u3001\u5b9f\u969b\u306e\u5229\u7528\u8005\u306b\u3088\u308b\u8a55\u4fa1\uff08Gartner Peer Insights\uff09\u3092\u5206\u6790\u30fb\u96c6\u7d04\u3057\u305f\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u6587\u66f8\u3067\u3059\u3002<\/p>\n<p>Content Guru\u306f\u30012026\u5e74\u5ea6\u306e\u540c\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u5168\u30d9\u30f3\u30c0\u30fc\u306e\u4e2d\u3067\u6700\u9ad8\u3068\u306a\u308b\u300c\u63a8\u5968\u610f\u5411\uff08Willingness to Recommend\uff09\u300d\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u5b9f\u969b\u306b\u30ec\u30d3\u30e5\u30fc\u3092\u6295\u7a3f\u3057\u305f\u5229\u7528\u8005\u306e98%\u304c\u300c\u4ed6\u793e\u306b\u3082Content Guru\u3092\u85a6\u3081\u305f\u3044\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u30ec\u30dd\u30fc\u30c8\u306f\u30012025\u5e7412\u6708\u307e\u3067\u306e18\u30f6\u6708\u9593\u306b\u6295\u7a3f\u3055\u308c\u305f\u8a082,120\u4ef6\u306e\u53b3\u6b63\u306a\u8a55\u4fa1\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304d\u4f5c\u6210\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1145\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><em>Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 27th Feb 2026<\/em><\/p>\n<p><em>Gartner and Peer Insights are trademarks of Gartner, Inc., and\/or its affiliates.<\/em><\/p>\n<p><em>Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru\u306f\u30012026\u5e74\u5ea6\u306e\u540c\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u5168\u30d9\u30f3\u30c0\u30fc\u306e\u4e2d\u3067\u6700\u9ad8\u3068\u306a\u308b\u300c\u63a8\u5968\u610f\u5411\uff08Willingness to Recommend\uff09\u300d\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u5b9f\u969b\u306b\u30ec\u30d3\u30e5\u30fc\u3092\u6295\u7a3f\u3057\u305f\u5229\u7528\u8005\u306e98%\u304c\u300c\u4ed6\u793e\u306b\u3082Content 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