{"id":4300,"date":"2025-02-27T17:39:14","date_gmt":"2025-02-27T17:39:14","guid":{"rendered":"https:\/\/contentguru.wpenginepowered.com\/ja-jp\/?post_type=resource&#038;p=4300"},"modified":"2026-04-20T12:03:53","modified_gmt":"2026-04-20T12:03:53","slug":"customer-engagement-hub","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/whitepapers\/customer-engagement-hub\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6<\/h1>\n                <div class=\"publish-date\">Published: 2\u6708 27th 2025<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#004d95;color:#f8f9eb;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <section id=\"\" class=\"py-10 bg-Core\/Medium text-Core\/Body sm:py-12 md:py-16 lg:py-20 scroll-mt-24\">\n<div class=\"container mx-auto grid md:grid-cols-12\">\n<div class=\"col-span-12 mb-4 md:mb-0\">\n<div class=\"flex flex-col space-y-4\">\n<header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<h2><b>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u7d71\u5408<\/b><\/h2>\n<\/article>\n<\/div>\n<\/header>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\u3053\u308c\u304b\u3089\u306e\u6642\u4ee3\u306f\u304a\u308d\u304b\u3001\u65e2\u306b\u4eca\u65e5\u306b\u304a\u3044\u3066\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3001\u91cf\u3060\u3051\u3067\u306a\u304f\u54c1\u8cea\u3082\u8981\u6c42\u3057\u3066\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3001\u9078\u3076\u30c1\u30e3\u30cd\u30eb\u3092\u554f\u308f\u305a\u3001\u5fc5\u8981\u306a\u60c5\u5831\u306b\u3044\u3064\u3067\u3082\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u3092\u60f3\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u5358\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u500b\u5225\u306b\u8ffd\u52a0\u3057\u3066\u3082CX\u306e\u8ab2\u984c\u306f\u89e3\u6c7a\u3067\u304d\u307e\u305b\u3093\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3082\u306f\u3084\u904e\u53bb\u306e\u3082\u306e\u3068\u306a\u308a\u3001\u73fe\u5728\u3001\u305d\u3057\u3066\u3053\u308c\u304b\u3089\u306e\u6642\u4ee3\u306b\u5411\u3051\u3066\u5fc5\u8981\u3068\u3055\u308c\u308b\u306e\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3092\u307e\u305f\u3050\u9ad8\u5ea6\u306a\u5408\u7406\u6027\u3092\u5099\u3048\u305f\u3001\u9023\u643a\u6027\u306b\u5bcc\u3080CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001CX\u3092\u6839\u672c\u304b\u3089\u518d\u8a2d\u8a08\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u51fa\u767a\u70b9\u3068\u306a\u308b\u306e\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6\u306a\u306e\u3067\u3059\u3002<\/p>\n<\/article>\n<\/article>\n<\/div>\n<\/header>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<header class=\"flex space-x-4\">\n<div class=\"space-y-2\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\n<h2><b>\u8a73\u7d30\u8cc7\u6599\u306e\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/b><\/h2>\n<\/article>\n<\/div>\n<\/header>\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6\u306f\u3001\u65e2\u5b58\u306eCX\u3092\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u5bfe\u5fdc\u3055\u305b\u308b\u305f\u3081\u306e\u3082\u306e\u3067\u3059\u3002\u8fd1\u5e74\u3001\u9023\u643a\u6027\u306b\u5bcc\u3080\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30cb\u30fc\u30ba\u306f\u9ad8\u307e\u3063\u3066\u304a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u5f93\u6765\u578b\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3060\u3051\u3067\u306a\u304f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30c7\u30b8\u30bf\u30eb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6c42\u3081\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u305d\u308c\u3089\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f\u3001CX\u306e\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u3092\u9032\u5316\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30c7\u30fc\u30bf\u3001\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3092\u7d71\u5408\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306b\u3068\u3063\u3066\u5fd8\u308c\u3089\u308c\u306a\u3044\u3088\u3046\u306a\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3001\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u8cc7\u6599\u3067\u306f\u3001\u6b21\u306e\u3053\u3068\u3092\u3054\u78ba\u8a8d\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6\u3068\u306f\u4f55\u304b\u3001\u4f55\u304c\u3067\u304d\u308b\u306e\u304b\u3002<\/li>\n<\/ul>\n<ul>\n<li>\u30d3\u30b8\u30cd\u30b9\u306e\u4e3b\u306a\u8ab2\u984c\u3068\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6\u306b\u3088\u308b\u89e3\u6c7a\u65b9\u6cd5\u3002<\/li>\n<\/ul>\n<ul>\n<li>\u72ec\u81ea\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u6700\u521d\u306e\u30b9\u30c6\u30c3\u30d7\u3002<\/li>\n<\/ul>\n<p>\u8a73\u7d30\u30ec\u30dd\u30fc\u30c8\u3092\u3054\u5e0c\u671b\u306e\u65b9\u306f\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9(PDF\u5f62\u5f0f)\u304c\u53ef\u80fd\u3067\u3059\u3002\u30b5\u30fc\u30d3\u30b9\u5411\u4e0a\u306e\u70ba\u60c5\u5831\u306e\u5165\u529b\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<\/article>\n<\/article>\n<\/div>\n<\/header>\n<\/article>\n<\/div>\n<\/header>\n 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