{"id":2758,"date":"2023-01-11T19:36:00","date_gmt":"2023-01-11T19:36:00","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2758"},"modified":"2025-02-18T19:39:29","modified_gmt":"2025-02-18T19:39:29","slug":"content-guru-chosen-by-leading-us-technology-company-stands-up-remote-business-process-operations-bpo-in-under-48-hours","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/news\/content-guru-chosen-by-leading-us-technology-company-stands-up-remote-business-process-operations-bpo-in-under-48-hours\/","title":{"rendered":"Content Guru Chosen by Leading US Technology Company; Stands Up Remote Business Process Operations (BPO) in Under 48 Hours"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru Chosen by Leading US Technology Company; Stands Up Remote Business Process Operations (BPO) in Under 48 Hours<\/h1>\n                <div class=\"publish-date\">Published: 1\u6708 11th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, global leader in cloud contact center solutions, has announced that Cognosante, a leading government technology provider that delivers services including Business Process Outsourcing (BPO) capabilities, has rapidly deployed Content Guru\u2019s pure-play Contact Center as a Service (CCaaS) service offering,\u00a0<b>storm<\/b><b><span class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/b>, to support a government loan program.<\/p>\n<p>Cognosante is a technology company on a mission to transform health and human services systems in the US. It helps public sector organizations modernize and optimize their customer experience programs, enterprise systems solutions, data integration efforts, data standards, and business process operations.<\/p>\n<p>In the face of a global health crisis, Cognosante chose Content Guru\u2019s\u00a0<b>storm\u00a0<\/b>solution to support a large federal agency, due to\u00a0<b>storm<\/b>\u2018s virtually limitless scalability, unmatched integration capabilities, and cutting-edge AI technology.<\/p>\n<p>Working to an extremely tight deadline, Content Guru enabled 100 contact center agents to move to a remote working model in less than 48 hours, a timeframe unheard of in the industry. After just 10 days, Content Guru scaled the project to support over 350 agents, with a peak daily call volume just over 110,000 calls. In total,\u00a0<b>storm<\/b>\u00a0has processed almost 3 million calls since July 1st 2020.<\/p>\n<p>Content Guru has a rich history of providing mission-critical cloud communications in the public sector. Throughout the COVID-19 pandemic, the business has worked with large organizations globally, including the UK\u2019s National Health Service (NHS) and Department of Work and Pensions (DWP) Universal Credit, to keep essential operations running in the face of huge disruption and unpredictable contact volumes.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><strong>Andrew Casson, Vice President of Sales in the US at Content Guru,<\/strong> commented: \u201cI am pleased with how quickly and smoothly this project deployment with Cognosante has gone. Content Guru has a wealth of experience in the public and private sectors globally, and we are able to deploy our award-winning cloud solution faster and more reliably than our competitors. We look forward to working on similar projects, and helping more organizations deliver best-in-class customer experience at scale, including while working remotely.\u201d<\/p>\n<p><strong>Douglas Neff, Chief Information Officer, at Cognosante,<\/strong> added: \u201cTypically, a project of this scale would take months to deploy in the public sector arena. As such, we are delighted with the work the Content Guru team has done to furnish us with the\u00a0<b>storm<\/b>\u00a0solution within such a short time frame. We have processed a huge number of calls for an large federal agency during the pandemic, and\u00a0<b>storm<\/b>\u00a0has coped seamlessly with this traffic.\u201d<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>A leading government technology provider, Cognosante, rapidly deployed Content Guru\u2019s pure-play Contact Center as a Service (CCaaS) service offering, storm\u00ae.<\/p>\n","protected":false},"featured_media":1489,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2758","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Content Guru Chosen by Leading US Technology Company; 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