{"id":2705,"date":"2021-12-15T23:59:20","date_gmt":"2021-12-15T23:59:20","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2705"},"modified":"2025-02-18T18:59:42","modified_gmt":"2025-02-18T18:59:42","slug":"content-guru-named-an-exemplary-vendor-by-ventana-research-in-its-2022-value-index-on-agent-management","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/news\/content-guru-named-an-exemplary-vendor-by-ventana-research-in-its-2022-value-index-on-agent-management\/","title":{"rendered":"Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2022 Value Index on Agent Management"},"content":{"rendered":"\n\n
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News<\/div>\n

Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2022 Value Index on Agent Management<\/h1>\n
Published: 12\u6708 15th 2021<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Content Guru, global innovator in cloud contact center technology,\u00a0has been heralded as an \u2018Exemplary Vendor\u2019 by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management.<\/p>\n

Content Guru was assessed for the Value Index using Ventana\u2019s well-established evaluation methodology. The Ventana model sees vendors assessed across seven key categories, which are then weighted by contact center buyers\u2019 key requirements, as defined by Ventana\u2019s proprietary sector expertise and research.<\/p>\n

Content Guru received the coveted \u2018Exemplary Vendor\u2019 rating thanks to its single-stack customer experience solution,\u00a0storm\u00ae<\/sub><\/strong>, which provides a range of cutting-edge Agent Management functionality to help organizations cope with the many challenges of optimizing their contact center workforces.<\/p>\n

During the COVID-19 pandemic, Content Guru helped hundreds of large organizations, such as Britain\u2019s NHS, to keep their essential public-facing operations running in the face of severe disruption. Content Guru\u2019s innovative Workforce Optimization (storm\u00a0<\/strong>WFO\u2122) suite \u2013 which includes predictive Workforce Management (storm\u00a0<\/strong>WFM\u2122), voice and screen recording (storm\u00a0<\/strong>RECORDER\u2122), AI-powered knowledge management (storm\u00a0<\/strong>CKS\u00ae<\/sub>\u00a0KNOWLEDGE MANAGEMENT\u2122), and powerful quality monitoring and analytics technology \u2013 enabled organizations to support, monitor and motivate their service agents as they entered the new homeworking era. Alongside substantial in-built WFO and contact center collaboration capabilities, which include agent-to-agent IM, video and voice calls as well as live presence status display,\u00a0storm\u00a0integrates with Microsoft Teams and Zoom, ensuring front-office agents can interwork seamlessly with their expert colleagues in the back office.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Martin Taylor, Deputy CEO and Co-Founder of Content Guru<\/strong>, commented:<\/p>\n

\u201cBeing recognized as an Exemplary Vendor for Agent Management in Ventana\u2019s Value Index is an important milestone on Content Guru\u2019s journey from Contact Center-as-a-Service technology provider to leading full-stack vendor for contact center operators seeking to enhance their Workforce Optimization alongside delivering omni-channel communications to their consumers. Content Guru is delighted to be recognized by Ventana Research for our commitment to best-in-class solutions across the board. Looking ahead, we are continuing to innovate our Agent Management functionality, with the goal of ensuring organizations can minimize churn and maximize agent satisfaction and productivity \u2013 leading to a continuously improving customer experience.\u201d<\/p>\n

\u201cContent Guru\u2019s efforts to develop advanced agent management capabilities, along with the overall reliability and manageability of its offerings, are key reasons why it was named an Exemplary Vendor in Ventana Research\u2019s Agent Management Value Index,\u201d says Keith Dawson, VP and Research Director for Customer Experience<\/strong>. \u201cTechnology continues to evolve at a rapid pace, making it essential for vendors like Content Guru to keep innovating. We congratulate them on their work so far.\u201d<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru, global innovator in cloud contact center technology,\u00a0has been heralded as an \u2018Exemplary Vendor\u2019 by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management.<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2705","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"\nContent Guru Named an 'Exemplary Vendor' by Ventana Research in its 2022 Value Index on Agent Management - \u65e5\u672c\u8a9e<\/title>\n<meta name=\"description\" content=\"Content Guru, global innovator in cloud contact center technology, has been heralded as an \u2018Exemplary Vendor\u2019 by specialized industry analyst Ventana Research in its 2022 Value Index on Agent Management.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/ja-jp\/resources\/news\/content-guru-named-an-exemplary-vendor-by-ventana-research-in-its-2022-value-index-on-agent-management\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru Named an 'Exemplary Vendor' by Ventana Research in its 2022 Value Index on Agent Management - 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