{"id":2627,"date":"2023-08-09T10:26:17","date_gmt":"2023-08-09T10:26:17","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2627"},"modified":"2025-02-18T18:11:45","modified_gmt":"2025-02-18T18:11:45","slug":"content-guru-named-in-2023-gartner-magic-quadrant-for-contact-center-as-a-service","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/news\/content-guru-named-in-2023-gartner-magic-quadrant-for-contact-center-as-a-service\/","title":{"rendered":"Content Guru Named In 2023 Gartner\u00ae Magic Quadrant\u2122 For Contact Center As A Service"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru Named In 2023 Gartner\u00ae Magic Quadrant\u2122 For Contact Center As A Service<\/h1>\n                <div class=\"publish-date\">Published: 8\u6708 9th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><strong>Bracknell (UK)\/ San Jose (US)\/ Tokyo (JP) \u2013 9th August 2023<\/strong>: Content Guru, one of the world\u2019s largest vendors of cloud contact center and customer experience (CX) technology, today announced that it has been placed in the Challengers quadrant of the 2023 Gartner<sub>\u00ae<\/sub> Magic Quadrant\u2122 for Contact Center as a Service (CCaaS)<sup>1<\/sup>.<\/p>\n<p>The 2023 Magic Quadrant looked at different vendors\u2019 strengths and acknowledged them.\u00a0 Based on every vendor\u2019s vision and execution, Gartner placed them into four different quadrants.<\/p>\n<p>Content Guru&#8217;s <strong>storm<sub>\u00ae<\/sub><\/strong> platform is a specialized CCaaS platform and supports customers that require 100% system uptime, including emergency service providers.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><strong>Sean Taylor, Content Guru CEO<\/strong> commented:<\/p>\n<p>\u201cThis marks Content Guru\u2019s fourth successive year in this Magic Quadrant. With this recognition, we are also pleased to maintain our position as Europe\u2019s leading CCaaS vendor and are the only European-headquartered company to be recognized in the report. The cloud contact center marketplace continues to grow strongly and is becoming a core component of next-generation, customer experience. The rapid adoption of generative AI over the past year to provide a range of intelligent automated services has made this an even more exciting market to be part of.<\/p>\n<p>In addition to our work providing AI-driven services we have continued to see strong sales of our Customer Data Platform, increased adoption of \u2018digital customer\u2019 services through connection to Internet of Things devices such as telecare and the increased innovative use of digital channels such as video to enrich interactions between customers and enterprises and public sector organizations.\u201d<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h5>About Content Guru<\/h5>\n<p>Content Guru helps organizations achieve outstanding customer experience. Its cloud-based solution, <strong>storm<sub>\u00ae<\/sub><\/strong>, ensures that customers\u2019 requests and issues are quickly and accurately resolved \u2013 simply put, engagement made easy. <strong>storm<\/strong> cloud services are used by over 1000 large-enterprise and public-sector organizations in over 50 countries, and trusted for mission-critical applications by major organizations, such as AXA, the NHS, Rakuten and US Government.<\/p>\n<p>For more information, visit: <a href=\"https:\/\/www.contentguru.com\/\">https:\/\/www.contentguru.com\/<\/a><\/p>\n<p><sup>1<\/sup>[Gartner<sub>\u00ae<\/sub> Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake 8 August 2023.]<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru has been listed in the Challengers quadrant of the 2023 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service (CCaaS).<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2627","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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