{"id":2535,"date":"2021-02-18T17:19:18","date_gmt":"2021-02-18T17:19:18","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2535"},"modified":"2025-02-18T17:20:04","modified_gmt":"2025-02-18T17:20:04","slug":"content-guru-wins-at-european-it-and-software-excellence-awards-2020-21","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/news\/content-guru-wins-at-european-it-and-software-excellence-awards-2020-21\/","title":{"rendered":"Content Guru Wins at European IT and Software Excellence Awards 2020\/21"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru Wins at European IT and Software Excellence Awards 2020\/21<\/h1>\n                <div class=\"publish-date\">Published: 2\u6708 18th 2021<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, Europe\u2019s leader in Customer Engagement and Experience technology, has won\u00a0<em>Vertical Application Solution of the Year<\/em>\u00a0and was Highly Commended for\u00a0<em>Public Sector or Utilities Solution of the Year<\/em>\u00a0at IT Europa\u2019s European IT and Software Excellence Awards 2020\/21.<\/p>\n<div class=\"image-options\" data-node-view-wrapper=\"\">\n<p><img decoding=\"async\" id=\"11569237\" class=\"\" title=\"\" src=\"https:\/\/a.storyblok.com\/f\/152969\/368x96\/58a88c5677\/european-it-and-software-excellence-awards-2020-21.png\" alt=\"European IT and Software Excellence Awards 2020 21 Winner\" \/><\/p>\n<div class=\"sb-group-button base-group-actions-buttons base-group-actions-buttons--visible image-options__group-actions base-group-actions-buttons base-group-actions-buttons--visible image-options__group-actions\" role=\"group\" data-testid=\"base-group-actions-buttons\"><\/div>\n<\/div>\n<p><img class=\"ProseMirror-separator\" alt=\"\" \/><\/p>\n<p>Europe\u2019s most prestigious IT Channel Awards, this year\u2019s European IT &amp; Software Excellence Awards celebrate both 2020 and 2021 winners, due to the pandemic. The awards seek out excellence in European software development, and IT and Telecoms solutions provision.<\/p>\n<p>Content Guru was announced as a winner for its work with the UK\u2019s biggest electricity distributor, UK Power Networks, which serves some 20 million customer in London, the South-East and the East of England. \u00a0Content Guru\u2019s cloud-first customer engagement platform,<strong>\u00a0storm<span class=\"ProseMirror__styled\" title=\"superscript\" data-mark-styled-class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/strong>, enabled UK Power Networks\u2019 contact center to scale instantly and handle over 68,000 calls and 113,000 SMS messages during power disruption caused by Storm Ciara in 2020. Alongside this,\u00a0<strong>storm<\/strong>\u00a0has helped UK Power Networks achieve industry-leading customer satisfaction scores of 9 out of 10 and earn an impressive \u00a319 million in revenue incentives from the UK government regulator for gas and electricity markets, Ofgem.<\/p>\n<p>Martin Taylor, Deputy CEO and Co-Founder of Content Guru, commented:<\/p>\n<blockquote><p>\u201cWe are thrilled to be recognized with this prestigious award for our hard work prior to, and throughout, the pandemic. Content Guru has helped to keep critical organizations\u2019 customer-facing operations running seamlessly. With\u00a0<strong>storm<\/strong>, UK Power Networks\u2019 customer contact center is able to handle 1000%+ normal contact levels during peak demand, through a range of different communication channels and automated mechanisms. We are proud of the commitment our team members have shown in ensuring that UK Power Networks can provide accurate information to its customers, whenever required, and through whichever channel needed. Few experiences are so disturbing as the lights suddenly going out, but when that happens our technology platform is there to keep the communications flowing until power is restored.\u201d<\/p><\/blockquote>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru and UK Power Networks, the UK\u2019s Largest Distribution Network Operator (DNO), won \u2018Vertical Application Solution of the Year\u2019 and were Highly Commended for \u2018Public Sector or Utilities Solution of the Year\u2019.<\/p>\n","protected":false},"featured_media":1499,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2535","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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