{"id":1432,"date":"2022-12-20T00:00:06","date_gmt":"2022-12-20T00:00:06","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1432"},"modified":"2025-02-19T10:08:11","modified_gmt":"2025-02-19T10:08:11","slug":"2022-customer-experience-statistics","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/","title":{"rendered":"45 Eye-Opening 2022 Customer Experience Statistics and Trends"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Blogs<\/div>\n                                <h1>45 Eye-Opening 2022 Customer Experience Statistics and Trends<\/h1>\n                <div class=\"publish-date\">Published: 12\u6708 20th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;color:#0c2943;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Every human at some point must communicate with an organization \u2013 be it a business, government department, healthcare provider, or financial service. For each one of these, great Customer Experience (CX) is pretty much a \u201cmust-have.\u201d These 2022 customer experience statistics remind us why.<\/p>\n<p>Before we go into the numbers, it\u2019s worth remembering some fundamentals.<\/p>\n<p>Customers today have many choices. There is no shortage of banks to do business with, retailers to buy from, or healthcare providers to visit.<\/p>\n<p>In a world abundant with choice, part of that decision of who we turn to is based on<strong> convenience, issue resolution,<\/strong> and the<strong> quality of service<\/strong> that we get from the organizations we choose \u2013 each of which, in no small part, are brought to you by a cloud contact center.<\/p>\n<p>Then, to grasp the importance of cloud contact centers, this blog looks at customer experience statistics, and how investing in customer experience as an organization pays off.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h2><strong>2022 customer experience statistics that will change how you think about CX<\/strong><\/h2>\n<p>With that, let\u2019s jump into what the 2022 numbers tell us about customer experience. More specifically:<\/p>\n<ul>\n<li>What are the expectations?<\/li>\n<li>What happens when those expectations aren\u2019t met?<\/li>\n<li>What happens when customers get the services they want?<\/li>\n<\/ul>\n<p>So first, customer experience statistics on expectations.<\/p>\n<h3><strong>What customers want and expect in 2022<\/strong><\/h3>\n<ol>\n<li><b>66%<\/b>\u00a0of customers expect companies to understand their needs and expectations (<a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>45%<\/b>\u00a0of consumers prefer \u2018quick and convenient\u2019 to a \u2018detailed and customized\u2019 service (<a href=\"https:\/\/services.global.ntt\/en-us\/insights\/crossing-the-cx-divide\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>64%<\/b>\u00a0of consumers expect companies to respond to, and interact with them in real time (<a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>38%<\/b>\u00a0of customers expect agents to know who they are and the context of their query immediately (<a href=\"https:\/\/freshdesk.com\/customer-experience\/cx-trends\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>74%<\/b>\u00a0of consumers want providers to customize their experience based on what the company knows about them (<a href=\"https:\/\/www.broadridge.com\/customer-communications\/report\/communications-cx-2022\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>66%<\/b>\u00a0of customers would prefer to design their own \u2018optimal\u2019 solution to a problem (<a href=\"https:\/\/www.qualtrics.com\/research-center\/\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>34%<\/b>\u00a0of US consumers say the most important aspect of a satisfying customer service experience is getting their issue resolved quickly (<a href=\"https:\/\/download.microsoft.com\/documents\/en-us\/dynamics\/Global_State_of_Multichannel_Customer_Service_Report.pdf.pdf\">Source<\/a>).<\/li>\n<li>Nearly\u00a0<b>80%<\/b>\u00a0of American consumers point to speed, convenience, knowledgeable help, and friendly service as the most important elements of a positive customer experience (<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>65%<\/b>\u00a0of consumers would prefer to receive fewer, more tailored communications through their preferred channel (<a href=\"https:\/\/www.broadridge.com\/customer-communications\/report\/communications-cx-2022\" target=\"_self\">Source<\/a>).<\/li>\n<\/ol>\n<p>Customers tell us over and over what they expect from reaching out to a brand \u2013 a friendly, prompt service, that solves issues the first time around. They also want some degree of personalization, mostly to speed resolution.<\/p>\n<p>Without the right cloud contact center functions, like agent access to all systems in a single browser view, the ability to change workflows on the fly, or add machine agents to meet demand spikes, meeting customer expectations is nearly impossible.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>2022 customer experience statistics: the bad, the ugly, and then the good<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<h3><strong>So what do customers think of current experiences they get from organizations today?<\/strong><\/h3>\n<p>Like everything in life, it\u2019s a mixed bag. In this section, we\u2019ll review what happens when customer service doesn\u2019t meet expectations. We\u2019ll also show some scary 2022 customer experience stats that are bound to make any brand take customer experience more seriously.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>The bad: the negative repercussions of not-so-awesome customer experience<\/strong><\/h3>\n<ol>\n<li><b>65%<\/b>\u00a0of consumers agree that most of the companies they do business with need to improve the customer experience they provide\u2014up from 59% last year and 35% in 2019 (<a href=\"https:\/\/www.broadridge.com\/customer-communications\/report\/communications-cx-2022\" target=\"_self\">Source<\/a>).<\/li>\n<li>Only\u00a0<b>49%<\/b>\u00a0of US consumers say companies provide a good customer experience today (<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>44%<\/b>\u00a0of people report being annoyed, irritated or angry with a 5 to 15-minute wait time (<a href=\"https:\/\/www.replicant.com\/blog\/the-replicant-2021-contact-center-survey\/\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>67%<\/b>\u00a0of US and UK shoppers say that they would stop doing business with a brand after only two or three poor customer service interaction.<\/li>\n<li><b>30%<\/b>\u00a0of customers will leave a brand and never come back because of a bad experience (<a href=\"https:\/\/www.idc.com\/\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>78%<\/b>\u00a0of consumers report a single contact center interaction permanently changed how they feel about a brand \u2014 both positively and negatively (<a href=\"https:\/\/www.qualtrics.com\/research-center\/\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>58%<\/b>\u00a0of consumers will sever a relationship with a business due to poor customer service.<\/li>\n<li><b>32%<\/b>\u00a0of US consumers would stop doing business with a brand they loved after one bad experience (<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>32%<\/b> of consumers would only wait up to 5 minutes for a response from customer service.<\/li>\n<\/ol>\n<h3><\/h3>\n<h3><strong>The ugly: bad customer experience can spread like wildfire<\/strong><\/h3>\n<ol>\n<li><b>87%<\/b>\u00a0of customers find it frustrating to repeat themselves on multiple channels, and 73% question doing business as a result (<a href=\"https:\/\/www.deloittedigital.com\/us\/en\/offerings\/customer-led-marketing\/digital-customer\/elevating-customer-service.html\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>65%<\/b>\u00a0of consumers report that \u201cbeing passed from agent to agent\u201d and \u201cnot receiving a resolution to my issue\u201d are the top issues they face with contact centers (<a href=\"https:\/\/www.qualtrics.com\/research-center\/\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>40%<\/b>\u00a0of consumers say they will share their experience online after a poor customer service interaction.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><strong>The good: great customer experience builds customer loyalty<\/strong><\/h3>\n<ol>\n<li><b>65%<\/b>\u00a0of US consumers say a positive experience with a brand is more influential than great advertising (<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>58%<\/b>\u00a0of consumers strongly agree that customer experience is a way for organizations to differentiate themselves from the competition (<a href=\"https:\/\/services.global.ntt\/en-us\/insights\/crossing-the-cx-divide\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>65%<\/b>\u00a0of consumers strongly agree it\u2019s important for organizations to seek customer feedback on customer service (<a href=\"https:\/\/services.global.ntt\/en-us\/insights\/crossing-the-cx-divide\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>73%<\/b>\u00a0of US consumers say customer experience as an important factor in their purchasing decisions (<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\" target=\"_self\">Source<\/a>).<\/li>\n<li><b>43%<\/b>\u00a0of all consumers would pay more for greater convenience (<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\">Source<\/a>).<\/li>\n<li><b>42%<\/b>\u00a0would pay more for a friendly, welcoming experience (<a href=\"https:\/\/www.pwc.de\/de\/consulting\/pwc-consumer-intelligence-series-customer-experience.pdf\">Source<\/a>).<\/li>\n<li><b>80%<\/b>\u00a0of consumers say they\u2019ve had a customer service representative offer suggestions for additional products or services to purchase (<a href=\"https:\/\/lucidworks.com\/ebooks\/customer-service-survey\/\">Source<\/a>).<\/li>\n<li>Loyal, emotionally connected customers are\u00a0<b>71%<\/b>\u00a0more likely recommend an organization to others (<a href=\"https:\/\/www.prnewswire.com\/news-releases\/new-retail-study-shows-marketers-under-leverage-emotional-connection-300720049.html\">Source)<\/a>.<\/li>\n<li><b>67%<\/b>\u00a0of US consumers say customer service is very important in their choice of brand or organization, and their loyalty towards that brand or organization (<a href=\"https:\/\/download.microsoft.com\/documents\/en-us\/dynamics\/Global_State_of_Multichannel_Customer_Service_Report.pdf.pdf\">Source<\/a>).<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong>A quality customer experience = business success<\/strong><\/h2>\n<p>Meeting the challenge of building differentiated customer experience needs a business case. In this section, you\u2019ll find the business impact and return on investment (ROI) of CX initiatives.<\/p>\n<ol>\n<li><b>64%<\/b>\u00a0of contact center leaders say that the contact center is a revenue driver (<a href=\"https:\/\/www.observe.ai\/blog\/we-just-released-our-2021-post-pandemic-contact-center-report-get-the-trends\">Source<\/a>).<\/li>\n<li><b>306%<\/b>\u00a0greater lifetime value is generated by loyal, emotionally connected customers (<a href=\"https:\/\/www.prnewswire.com\/news-releases\/new-retail-study-shows-marketers-under-leverage-emotional-connection-300720049.html\">Source<\/a>).<\/li>\n<li><b>91%<\/b>\u00a0of organizations agree (44% fully agree) CX is a primary differentiator (<a href=\"https:\/\/services.global.ntt\/en-us\/insights\/crossing-the-cx-divide\">Source<\/a>).<\/li>\n<li><b>13%<\/b>\u00a0of companies say they are very successful at customer engagement (<a href=\"https:\/\/www.customercontactweekdigital.com\/customer-experience\/whitepapers\/2021-january-market-study-state-of-contact-center-technology\">Source<\/a>).<\/li>\n<li><b>77%<\/b>\u00a0of CEOs report that their company will fundamentally change the way it engages and interacts with its customers (<a href=\"https:\/\/www.accenture.com\/_acnmedia\/Thought-Leadership-Assets\/Page-Assets\/omni-connected\/Accenture-Growth-It-Comes-Down-to-Experience.pdf\">Source<\/a>).<\/li>\n<li><b>59%<\/b>\u00a0of organizations agree that CX is a weak link in their solutions and product portfolio (<a href=\"https:\/\/services.global.ntt\/en-us\/insights\/crossing-the-cx-divide\">Source<\/a>).<\/li>\n<li><b>44%<\/b>\u00a0of organizations agree strongly that employees are highly engaged in delivering CX (<a href=\"https:\/\/services.global.ntt\/en-us\/insights\/crossing-the-cx-divide\">Source<\/a>).<\/li>\n<li><b>45%<\/b>\u00a0of organizations are fully satisfied with their CX capability (<a href=\"https:\/\/services.global.ntt\/en-us\/insights\/crossing-the-cx-divide\">Source<\/a>).<\/li>\n<li><b>89%<\/b>\u00a0of brands expect to compete primarily on customer experience rather than price and product as the key brand differentiator (<a href=\"https:\/\/www.gartner.com\/en\/documents\/3812767\">Source<\/a>).<\/li>\n<li><b>68%<\/b>\u00a0of CX professionals say their organizations are either very effective, or somewhat effective, at providing an easy customer experience (<a href=\"https:\/\/walkerinfo.com\/cxleader\/customers-2020-a-progress-report\/\">Source<\/a>).<\/li>\n<li><b>67%<\/b>\u00a0of CX professionals say their organizations are very effective, or somewhat effective, at providing at fast problem resolution experience (<a href=\"https:\/\/walkerinfo.com\/cxleader\/customers-2020-a-progress-report\/\">Source<\/a>).<\/li>\n<li>Almost\u00a0<b>80%<\/b>\u00a0of companies who are leaders in CX are very confident about their ability to link CX innovations to actual business results (e.g., sales increases or contract renewals), compared to 52% of the rest (<a href=\"https:\/\/www.accenture.com\/_acnmedia\/Thought-Leadership-Assets\/Page-Assets\/omni-connected\/Accenture-Growth-It-Comes-Down-to-Experience.pdf\">Source<\/a>).<\/li>\n<li>CX professionals or teams that significantly collaborate cross-functionally are\u00a0<b>27%\u00a0<\/b>more likely<b>\u00a0<\/b>to have a \u201chigh\u201d or \u201cvery high\u201d rate of ROI on their program (<a href=\"\/Users\/ecr01\/AppData\/Local\/Microsoft\/Windows\/INetCache\/Content.Outlook\/DF6KM9F0\/Getfeedback,%20The%202022%20State%20of%20the%20CX%20Professional\">Source<\/a>).<\/li>\n<li><b>69%<\/b>\u00a0of respondents who find the executive team is invested in CX report a high ROI. (<a href=\"\/Users\/ecr01\/AppData\/Local\/Microsoft\/Windows\/INetCache\/Content.Outlook\/DF6KM9F0\/Getfeedback,%20The%202022%20State%20of%20the%20CX%20Professional\">Source<\/a>).<\/li>\n<li><b>3.4x more\u00a0<\/b>cumulative return is generated by companies who are leaders in Customer Experience than customer experience laggards (<a href=\"https:\/\/watermarkconsult.net\/blog\/2021\/10\/18\/customer-experience-roi-study\/\">Source<\/a>).<\/li>\n<\/ol>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h2><strong>A cloud contact center makes great customer experience possible<\/strong><\/h2>\n<p>Behind every excellent customer experience program is a great CX team equipped with great tools.<\/p>\n<p>Among them is a\u00a0cloud contact center, also known as a\u00a0<b>Contact Center as a Service (CCaaS)<\/b>.<\/p>\n<p>This crucial technology helps businesses deliver customer experience across phone, video, email, text, webchat, and social media. It also offers advanced functionality beyond just inbound and outbound calls.<\/p>\n<p>Customers can choose between tool kits and end-to-end cloud contact center solutions. In each type of solution, the customer gets what they need.<\/p>\n<p>However, an end-to-end CCaaS contains most, or all needed functionality in a single solution. It cuts integration time and makes the contact center more manageable for both IT and contact center teams.<\/p>\n<p>Some end-to-end cloud contact centers are more flexible than others, but the best ones allow enterprises to:<\/p>\n<ul>\n<li>Create the right combination of services to meet their needs quickly, or to migrate to the cloud over time.<\/li>\n<li>Customize their solution to include integrating or writing custom adaptations to any legacy database, call center hardware, phones, or SaaS apps according to requirements.<\/li>\n<li>Interact with all knowledge sources in one data environment, through a single, browser-accessible portal. No more flipping between systems to slow problem resolution and annoy customers.<\/li>\n<li>Eliminate data siloes and give contact center supervisors real-time reporting.<\/li>\n<li>Make it easy for contact center supervisors to make workflow changes on the fly, so customers are never left waiting for issue resolution.<\/li>\n<\/ul>\n<p>All in all, a cloud contact center eliminates the risks that come with maintaining multiple systems and SaaS apps. It does this while cost-effectively giving you all the customer experience functionality you need \u2013 to prosper like the true customer experience leader you\u2019re meant to be.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Check out our list of 45 eye-opening 2022 Customer Experience (CX) statistics, showing why you need a cloud contact center.<\/p>\n","protected":false},"featured_media":1491,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[5],"resource_folder":[71],"class_list":["post-1432","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-blogs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>45 Eye-Opening 2022 Customer Experience Statistics and Trends<\/title>\n<meta name=\"description\" content=\"Check out our list of 45 eye-opening 2022 Customer Experience (CX) statistics, showing why you need a cloud contact center.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"45 Eye-Opening 2022 Customer Experience Statistics and Trends\" \/>\n<meta property=\"og:description\" content=\"Check out our list of 45 eye-opening 2022 Customer Experience (CX) statistics, showing why you need a cloud contact center.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/\" \/>\n<meta property=\"og:site_name\" content=\"\u65e5\u672c\u8a9e\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-19T10:08:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Generic-15-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data1\" content=\"1\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/\",\"name\":\"45 Eye-Opening 2022 Customer Experience Statistics and Trends\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2025\\\/02\\\/Generic-15-scaled.jpg\",\"datePublished\":\"2022-12-20T00:00:06+00:00\",\"dateModified\":\"2025-02-19T10:08:11+00:00\",\"description\":\"Check out our list of 45 eye-opening 2022 Customer Experience (CX) statistics, showing why you need a cloud contact center.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2025\\\/02\\\/Generic-15-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2025\\\/02\\\/Generic-15-scaled.jpg\",\"width\":2560,\"height\":1463},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/resources\\\/blogs\\\/2022-customer-experience-statistics\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"45 Eye-Opening 2022 Customer Experience Statistics and Trends\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/\",\"name\":\"\u65e5\u672c\u8a9e - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/wp-content\\\/uploads\\\/sites\\\/13\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/ja-jp\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"45 Eye-Opening 2022 Customer Experience Statistics and Trends","description":"Check out our list of 45 eye-opening 2022 Customer Experience (CX) statistics, showing why you need a cloud contact center.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/","og_locale":"ja_JP","og_type":"article","og_title":"45 Eye-Opening 2022 Customer Experience Statistics and Trends","og_description":"Check out our list of 45 eye-opening 2022 Customer Experience (CX) statistics, showing why you need a cloud contact center.","og_url":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/","og_site_name":"\u65e5\u672c\u8a9e","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd","article_modified_time":"2025-02-19T10:08:11+00:00","og_image":[{"width":2560,"height":1463,"url":"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Generic-15-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"1\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/","url":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/","name":"45 Eye-Opening 2022 Customer Experience Statistics and Trends","isPartOf":{"@id":"https:\/\/www.contentguru.com\/ja-jp\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/#primaryimage"},"image":{"@id":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/#primaryimage"},"thumbnailUrl":"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Generic-15-scaled.jpg","datePublished":"2022-12-20T00:00:06+00:00","dateModified":"2025-02-19T10:08:11+00:00","description":"Check out our list of 45 eye-opening 2022 Customer Experience (CX) statistics, showing why you need a cloud contact center.","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/#primaryimage","url":"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Generic-15-scaled.jpg","contentUrl":"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Generic-15-scaled.jpg","width":2560,"height":1463},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/ja-jp\/resources\/blogs\/2022-customer-experience-statistics\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/ja-jp\/"},{"@type":"ListItem","position":2,"name":"45 Eye-Opening 2022 Customer Experience Statistics and Trends"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/ja-jp\/#website","url":"https:\/\/www.contentguru.com\/ja-jp\/","name":"\u65e5\u672c\u8a9e - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/ja-jp\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/ja-jp\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/ja-jp\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/ja-jp\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/www.contentguru.com\/ja-jp\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/ja-jp\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/resource\/1432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/media\/1491"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/media?parent=1432"}],"wp:term":[{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/resource_industry?post=1432"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/resource_topic?post=1432"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/resource_type?post=1432"},{"taxonomy":"resource_folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/ja-jp\/wp-json\/wp\/v2\/resource_folder?post=1432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}