{"id":819,"date":"2025-02-14T16:21:53","date_gmt":"2025-02-14T16:21:53","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=819"},"modified":"2026-03-16T10:12:35","modified_gmt":"2026-03-16T10:12:35","slug":"customer-satisfaction-improvements","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/solutions\/needs\/customer-satisfaction-improvements\/","title":{"rendered":"Customer Satisfaction Improvements"},"content":{"rendered":"\n\n    <section class=\"block-hero toast-block notranslate no-margin no-padding\"> \n\n        \n\n    <div class=\"hero-area \" style=\"background-image:url('https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements.png');\">\n        <div class=\"hero-overlay\" style=\"--overlay-color:#004d95d9\"><\/div>\n        <div class=\"container\">\n            <div class=\"hero-content\">\n                <h1 class=\"hero-title\">\u6e2c\u5b9a\u53ef\u80fd\u306aCX\u6539\u5584<\/h1>\n                <div class=\"description\"><p><span style=\"font-weight: 400\">\u6e80\u8db3\u3057\u305f\u304a\u5ba2\u69d8\u306f\u5fe0\u5b9f\u306a\u304a\u5ba2\u69d8\u3068\u3044\u3046\u95a2\u4fc2\u306b\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306f\u5358\u306a\u308b\u6226\u7565\u3067\u306f\u306a\u304f\u3001<br \/>\n\u6c38\u7d9a\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u30ad\u30fc\u30dd\u30a4\u30f3\u30c8\u3068\u8a00\u3048\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n                                <div class=\"hero-buttons\">\n                                                                    <a href=\"https:\/\/www.contentguru.com\/ja-jp\/contact-us\/\" target=\"\" class=\"button white\">CSAT\u306e\u5411\u4e0a\u3092\u3069\u306e\u3088\u3046\u306b\u5b9f\u73fe\u3059\u308b\u304b\u3092\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/a>\n                                                            <\/div>\n                            <\/div>\n                    <\/div>\n        <div class=\"hero-swipe\" style=\"--swipe-color:#E83174\"><svg id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" viewBox=\"0 0 1440 65\"><defs><linearGradient id=\"linear-gradient\" x1=\"715.4\" y1=\"80.3\" x2=\"717.3\" y2=\"18.2\" gradientUnits=\"userSpaceOnUse\"><stop offset=\".2\" stop-color=\"#f8f9eb\" stop-opacity=\"0\"><\/stop><stop offset=\".7\" stop-color=\"#0c2943\" stop-opacity=\".2\"><\/stop><\/linearGradient><\/defs><polygon points=\"1440 79 -21 79 -27 13 505 19 823.5 48.7 1440 61.5 1440 79\" style=\"fill:#f8f9eb; fill-rule:evenodd; stroke-width:0px;\"><\/polygon><polygon points=\"1440 65 0 57.8 -6.6 13 517.4 19.5 898.1 44.5 1280.9 49.8 1440 47.1 1440 65\" style=\"fill:url(#linear-gradient); fill-rule:evenodd; stroke-width:0px;\"><\/polygon><path d=\"m1440,51.5v10s-395,13-716.8-18C401.5,12.5,0,21.5,0,21.5V.5s455-2.5,713.2,31c258.2,33.5,726.8,20,726.8,20Z\" style=\"fill:#e83174; fill-rule:evenodd; stroke-width:0px;\" class=\"swipe\"><\/path><\/svg><\/div>\n    <\/div>\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block no-margin no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper \">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                                                <\/div>\n            \n            <div class=\"boxed-content-text\">\n                            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-cta toast-block notranslate no-margin no-padding has-bg\" style=\"background-color:;\"> \n\n        \n\n\n    <div class=\"cta-wrapper\" style=\"background-color:#f8f9eb;color:#0c2943\">\n                <div class=\"container\">\n            <h3>CSAT\u306e\u5927\u5e45\u306a\u6539\u5584\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/h3>\n<p><span style=\"font-weight: 400\">\u5f0a\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5c0e\u5165\u3055\u308c\u305f\u304a\u5ba2\u69d8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u30b9\u30b3\u30a2\u304c\u6e2c\u5b9a\u53ef\u80fd\u306a\u307b\u3069\u6539\u5584\u3055\u308c\u3001<br \/>\n\u696d\u754c\u306e\u6700\u4e0b\u4f4d\u304b\u3089\u30c8\u30c3\u30d7\u306b\u306a\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3057\u305f\u3002<\/span><\/p>\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block notranslate margin-both no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper with-box\">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:#ddf3fc;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-2-scaled.png\" class=\"attachment-full size-full\" alt=\"Customer Satisfaction Improvements 2\" srcset=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-2-scaled.png 2560w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-2-300x164.png 300w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-2-1024x559.png 1024w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-2-768x419.png 768w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-2-1536x838.png 1536w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-2-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>\u6210\u529f\u306e\u5b9f\u7e3e<\/h3>\n<p><span style=\"font-weight: 400\">\u5f0a\u793e\u306e\u304a\u5ba2\u69d8\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3067\u5e38\u306b\u5404\u696d\u754c\u306e\u30c8\u30c3\u30d7\u306b\u30e9\u30f3\u30af\u3055\u308c\u3066\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u5f0a\u793e\u306f\u3001UKPN\u3001DVLA\u3001\u74b0\u5883\u5e81\u3001\u30b5\u30ea\u30fc\u8b66\u5bdf\u3001\u30b5\u30bb\u30c3\u30af\u30b9\u8b66\u5bdf\u306a\u3069\u306e\u4f01\u696d\u306eCSAT\u30b9\u30b3\u30a2\u306e\u5287\u7684\u306a\u5411\u4e0a\u3092\u304a\u624b\u4f1d\u3044\u3057\u3066\u307e\u3044\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u30de\u30b8\u30c3\u30af\u30fb\u30af\u30a2\u30c9\u30e9\u30f3\u30c8\u3067\u552f\u4e00\u306e\u6b27\u5dde\u30d9\u30f3\u30c0\u30fc\u3067\u3042\u308a\u3001\u30ac\u30fc\u30c8\u30ca\u30fc\u306e\u30d4\u30a2\u30a4\u30f3\u30b5\u30a4\u30c8\u3067CSAT\u306e\u6700\u9ad8\u5f97\u70b9\u3092\u8a18\u9332\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block notranslate margin-both no-padding\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u6e80\u8db3\u5ea6<\/h3>\n<p><span style=\"font-weight: 400\">\u8cb4\u793e\u306e\u304a\u5ba2\u69d8\u306f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u4e2d\u3067\u904e\u3054\u3057\u3066\u3044\u3089\u3063\u3057\u3083\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u3064\u307e\u308a\u3001\u304a\u5ba2\u69d8\u306f\u30c7\u30b8\u30bf\u30eb\u306b\u7cbe\u901a\u3057\u3001\u8907\u6570\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30c1\u30e3\u30cd\u30eb\u3092\u5229\u7528\u3057\u3066\u8cb4\u793e\u306b\u30a2\u30af\u30bb\u30b9\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u610f\u5473\u3057\u3066\u3044\u307e\u3059\u300224\u6642\u9593365\u65e5\u3001\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u304a\u5ba2\u69d8\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u305d\u308c\u304c\u5b9f\u73fe\u3067\u304d\u308b\u306e\u306f\u30af\u30e9\u30a6\u30c9\u3060\u3051\u306a\u306e\u3067\u3059\u3002<\/span><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><iframe loading=\"lazy\" title=\"[NEW] The Importance of Customer Satisfaction\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/bD2miCL8s1A?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-boxed-content toast-block notranslate margin-both no-padding\"> \n\n        \n\n\n<div class=\"boxed-content-wrapper \">\n    <div class=\"container\">\n        <div class=\"boxed-content reversed\" style=\"background-color:;color:\">\n            \n                        <div class=\"boxed-content-image\">\n                                    <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1396\" src=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-1-scaled.png\" class=\"attachment-full size-full\" alt=\"Customer Satisfaction Improvements 1\" srcset=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-1-scaled.png 2560w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-1-300x164.png 300w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-1-1024x559.png 1024w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-1-768x419.png 768w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-1-1536x838.png 1536w, https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2026\/02\/Customer-Satisfaction-Improvements-1-2048x1117.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                            <\/div>\n            \n            <div class=\"boxed-content-text\">\n                <h3>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u8ffd\u6c42\u3057\u7d9a\u3051\u3066<\/h3>\n<p><span style=\"font-weight: 400\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u5411\u4e0a\u3092\u4fc3\u3059\u306b\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u53ef\u8996\u6027\u3092\u3082\u305f\u3089\u3059\u9ad8\u6a5f\u80fd\u306a\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u30fb\u30c4\u30fc\u30eb\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u5f0a\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001CX\u306e\u9ad8\u3044\u900f\u660e\u6027\u3092\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u91cd\u8981\u306a\u6307\u6a19\u3059\u3079\u3066\u3092\u7d71\u4e00\u3055\u308c\u305f\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u30fb\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u53c2\u7167\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3084\u30a6\u30a9\u30fc\u30eb\u30dc\u30fc\u30c9\u306b\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u5f0a\u793e\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3001\u5e73\u5747\u51e6\u7406\u6642\u9593\u3001\u521d\u56de\u30b3\u30f3\u30bf\u30af\u30c8\u89e3\u6c7a\u7387\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u3092\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n            <\/div>\n                    <\/div>\n    <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-cta-list toast-block notranslate no-margin padding-both\"> \n\n        \n\n\n<div class=\"cta-list-wrapper\">\n    <div class=\"container\">\n        <div class=\"cta-list-grid grid \">\n            \t\t\t\t<div class=\"col intro\">\n\t\t\t\t\t<h3>\u5f0a\u793e\u304c\u9078\u3070\u308c\u308b\u7406\u7531<\/h3>\n<p><span style=\"font-weight: 400\">\u5f0a\u793e\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u4ed6\u793e\u3068\u306f\u4e00\u7dda\u3092\u753b\u3057\u3066\u3044\u307e\u3059<\/span><span style=\"font-weight: 400\">\u3002<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t            <div class=\"col\">\n                                    <div class=\"cta-list-item  with-icon\">\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Fill-Date_142_1-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>\u6700\u5927\u306e\u53ef\u7528\u6027<\/h5>\n                            <div class=\"description\">\u5f0a\u793e\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u82f1\u56fd\u6551\u6025\u8eca\u4e21\u306a\u3069\u8a2d\u8a08\u3001\u6539\u826f\u3067\u77e5\u540d\u5ea6\u304c\u9ad8\u3044\u30d6\u30eb\u30fc\u30e9\u30a4\u30c8\u30b5\u30fc\u30d3\u30b9\u793e\u304b\u3089\u552f\u4e00\u4fe1\u983c\u3055\u308c\u3066\u3044\u308b\u30af\u30e9\u30a6\u30c9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3059\u3002<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item  with-icon\">\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Scalability_86_1-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>\u512a\u308c\u305f\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/h5>\n                            <div class=\"description\">\u3042\u308b\u5927\u624b\u5c0f\u58f2\u4f01\u696d\u3067\u306f\u300175,000\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u3001\u540c\u6642\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u4e8b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u82f1\u56fd\u653f\u5e9c\u306eCOVID-19\u3067\u306e\u63a5\u89e6\u8ffd\u8de1\u30a2\u30d7\u30ea\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u30672\u4e07\u4eba\u3082\u306e\u306e\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u305f\u4f8b\u3082\u3042\u308a\u307e\u3059\u3002<\/div>\n                        <\/div>\n                    <\/div>\n                                    <div class=\"cta-list-item  with-icon\">\n                                                <div class=\"col\">\n                            <div class=\"cta-list-item-image\">\n                                <img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"140\" src=\"https:\/\/www.contentguru.com\/ja-jp\/wp-content\/uploads\/sites\/13\/2025\/02\/Security_87_1-1.png\" class=\"attachment-full size-full\" alt=\"\" \/>                            <\/div>\n                        <\/div>\n                        <div class=\"cta-list-item-content\">\n                            <h5>\u6700\u9ad8\u6c34\u6e96\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/h5>\n                            <div class=\"description\">\u5f0a\u793e\u306f\u3001SOC 2 Type 2\u3084ISO 27001\u306a\u3069\u3001\u4e16\u754c\u7684\u306b\u8a8d\u5b9a\u3055\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u6e96\u3092\u53d6\u5f97\u3057\u305f\u5b9f\u7e3e\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u7c73\u56fd\u653f\u5e9c\u306eFedRAMP\uff08Federal Risk and Authorization 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