{"id":801,"date":"2025-02-14T16:15:50","date_gmt":"2025-02-14T16:15:50","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=801"},"modified":"2026-02-16T10:18:49","modified_gmt":"2026-02-16T10:18:49","slug":"workforce-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/products\/storm-cx\/workforce-engagement-management\/workforce-management\/","title":{"rendered":"Fully Integrated Workforce Management"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> WFM\u2122<\/h4>\n

\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb
\n\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h1>\n

\u6b63\u78ba\u306a\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3001\u4eba\u54e1\u914d\u7f6e\u3001\u696d\u52d9\u52b9\u7387\u5316\u3001\u9700\u8981\u4e88\u6e2c\u306f\u3001
\n\u512a\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3088\u3063\u3066\u5b9f\u73fe\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u30d5\u30eb\u306b\u7d71\u5408\u3055\u308c\u305f
\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/br><\/h2>\n

storm<\/strong> WFM\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30d5\u30a9\u30fc\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u3001\u30d5\u30eb\u6a5f\u80fd\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u3088\u308b\u512a\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9<\/h3>\n

storm WFM\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002<\/p>\n

\u6b63\u78ba\u306a\u524d\u65e5\u4e88\u6e2c\u3092\u4f5c\u6210\u3057\u3001\u81ea\u52d5\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3067\u4f5c\u696d\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u307e\u3059\u3002<\/p>\n

\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30d5\u30ec\u30ad\u30b7\u30d6\u30eb\u306b\u5bfe\u5fdc\u3059\u308b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5145\u5b9f\u3057\u305f\u52e4\u52d9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u3000\u307e\u305f\u3001\u30b9\u30c8\u30fc\u30e0\u30b9\u30bf\u30c3\u30af\u5168\u4f53\u3068\u306e\u7d71\u5408\u3092\u53ef\u80fd\u306b\u3059\u308b\u4e8b\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u304a\u5ba2\u69d8\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3059\u308b\u4e8b\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n <\/div>\n

\n \"\" <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\n \"ai <\/div>\n \n
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\u30c9\u30e9\u30c3\u30b0\u30fb\u30a2\u30f3\u30c9\u30fb\u30c9\u30ed\u30c3\u30d7\u306b\u3088\u308b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u7ba1\u7406<\/h3>\n

\u8cb4\u793e\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u8a2d\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002 storm<\/strong> WFM\u306e\u30bb\u30ad\u30e5\u30a2\u3067\u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4e00\u4eba\u3072\u3068\u308a\u306e\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8a08\u753b\u3057\u305f\u308a\u3001AI\u6a5f\u80fd\u3092\u99c6\u4f7f\u3057\u305f\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u3067\u3001\u4e88\u6e2c\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30cb\u30fc\u30ba\u306a\u3069\u3092\u81ea\u52d5\u7684\u306b\u53cd\u6620\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5e0c\u671b\u306b\u5408\u308f\u305b\u3066\u67d4\u8edf\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u696d\u52d9\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u4e00\u6bb5\u4e0a\u306e\u30ec\u30d9\u30eb\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u4e88\u6e2c<\/h3>\n

\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u304c\u6df7\u5728\u3059\u308b\u30c7\u30b8\u30bf\u30eb\u306e\u4e16\u754c\u3067\u306f\u3001SLA\u3092\u9054\u6210\u3059\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u56f0\u96e3\u3068\u306a\u308a\u307e\u3059\u3002\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3092\u7dbf\u5bc6\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u63a8\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002storm WFM\u3092\u4f7f\u7528\u3057\u3066\u3001\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u30dc\u30ea\u30e5\u30fc\u30e0\u3092\u4e88\u6e2c\u3057\u3066\u3001\u304a\u5ba2\u69d8\u306e\u9700\u8981\u306b\u5fdc\u3048\u308b\u305f\u3081\u306e\u4e8b\u524d\u306b\u5bfe\u7b56\u3092\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> WFM\u306f\u3001storm<\/strong> CONTACT\u2122\u3068\u5bc6\u306b\u9023\u643a\u3057\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u4e88\u6e2c\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30b7\u30b9\u30c6\u30e0\u5168\u4f53\u3092\u5358\u4e00\u306eCX\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u7c21\u7d20\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"omni-ai <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\n \"Custom <\/div>\n \n
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\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u8a2d\u8a08<\/h3>\n

storm WFM\u306f\u3001\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3092\u524d\u63d0\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002storm<\/strong> WFM\u306f\u3001storm<\/strong>\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a \u7d71\u5408\u306b\u3088\u308a\u3001\u5358\u4e00\u30b9\u30bf\u30c3\u30af\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/span><\/p>\n

\u3053\u306e\u67d4\u8edf\u6027\u306f\u3001storm<\/strong>\u306e\u6a5f\u80fd\u3060\u3051\u306b\u3068\u3069\u307e\u308a\u307e\u305b\u3093\u3002storm<\/strong> WFM\u306f\u3001\u6570\u591a\u304f\u306e\u65e2\u88fd\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30e0\u7d71\u5408\u6a5f\u80fd\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u65e2\u5b58\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a\u304c\u53ef\u80fd\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u5f37\u529b\u306a\u6d1e\u5bdf\u529b<\/h3>\n

\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30d7\u30e9\u30f3\u30cb\u30f3\u30b0\u3092\u3088\u308a\u30b9\u30e0\u30fc\u30ba\u306b\u3059\u308b\u305f\u3081\u306e\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4e88\u6e2c\u30ec\u30d9\u30eb\u3068\u5b9f\u969b\u306e\u30cb\u30fc\u30ba\u3092\u6bd4\u8f03\u3059\u308b\u305f\u3081\u306b\u30a4\u30f3\u30c8\u30e9\u30c7\u30a4\u30b9\u30af\u30ea\u30fc\u30f3\u3092\u4f7f\u7528\u3057\u307e\u3059\u3002\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u5f85\u6a5f\u30ad\u30e5\u30fc\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3067\u52b9\u7387\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> WFM\u306f\u4fe1\u983c\u6027\u306e\u9ad8\u3044\u30c7\u30de\u30f3\u30c9\u4e88\u6e2c\u3092\u5b9f\u73fe\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306f\u30b9\u30bf\u30c3\u30d5\u306e\u4eba\u54e1\u8a08\u753b\u30ec\u30d9\u30eb\u3092\u3088\u308a\u6b63\u78ba\u306b\u8a08\u753b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"Logistics <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u3055\u3089\u306b\u8a73\u7d30\u306a\u60c5\u5831\u306b\u3064\u3044\u3066<\/h2>\n

storm<\/strong> WFM(\u30ef\u30fc\u30af\u30d5\u30a9\u30fc\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8)<\/span>\u306e\u8a73\u7d30\u306f\u3001\u304a\u554f\u5408\u305b\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u3054\u9023\u7d61\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002\u3000\u8ffd\u3063\u3066\u3001\u5f0a\u793e\u304b\u3089\u8cc7\u6599\u3092\u30e1\u30fc\u30eb\u306b\u3066\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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