{"id":793,"date":"2025-02-14T16:12:06","date_gmt":"2025-02-14T16:12:06","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=793"},"modified":"2025-04-24T10:33:58","modified_gmt":"2025-04-24T10:33:58","slug":"interaction-recording","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/products\/storm-cx\/workforce-engagement-management\/interaction-recording\/","title":{"rendered":"Omni-Channel Interaction Recording and Management"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> RECORDER\u2122<\/h4>\n

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\u5f37\u529b\u306a\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30b3\u30f3\u30bf\u30af\u30c8\u30fb\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u306b\u3088\u308a\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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storm<\/strong> \u30ec\u30b3\u30fc\u30c0\u30fc\u306fContent Guru\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u54c1\u8cea\u7ba1\u7406\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306b\u304a\u3044\u3066\u3044\u304b\u306a\u308b\u8106\u5f31\u6027\u3082\u6392\u9664\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/em><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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\u6cd5\u898f\u5236\u306e\u9075\u5b88\u3068\u30af\u30aa\u30ea\u30c6\u30a3\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u306f\u3001\u81a8\u5927\u306a\u6642\u9593\u3068\u30b3\u30b9\u30c8\u306e\u8ca0\u62c5\u306b\u306a\u308a\u307e\u3059\u3002\u4f01\u696d\u306f\u81a8\u5927\u306a\u91cf\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u8a18\u9332\u3057\u3001\u4fdd\u7ba1\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n

\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3068\u30af\u30aa\u30ea\u30c6\u30a3\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u78ba\u5b9f\u306b\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u4e00\u5143\u5316\u3055\u308c\u305f\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3067\u3059\u3079\u3066\u3092\u78ba\u8a8d\u3001\u305d\u3057\u3066\u628a\u63e1\u3067\u304d\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

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\u5353\u8d8a\u3057\u305fCX\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u30b9\u30c6\u30fc\u30b8\u3067\u30af\u30aa\u30ea\u30c6\u30a3\u304c\u8981\u6c42\u3055\u308c\u307e\u3059\u3002<\/span><\/p>\n

SMS \u3084\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306a\u3069\u3092\u30b9\u30af\u30ea\u30fc\u30f3\u306e\u30ad\u30e3\u30d7\u30c1\u30e3\u3068\u5171\u306b\u8a18\u9332\u3057\u307e\u3059\u3002IVR\u306b\u3088\u308b\u304a\u5ba2\u69d8\u306e\u7d4c\u8def\u3001\u5f85\u3061\u6642\u9593\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u8ee2\u9001\u3092\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u8cb4\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5168\u65b9\u4f4d\u304b\u3089\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30b9\u30c6\u30ec\u30aa\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0<\/h3>\n

storm<\/strong>\u30ec\u30b3\u30fc\u30c0\u30fc\u306f\u3001\u6700\u9ad8\u5cf0\u306e\u30aa\u30fc\u30c7\u30a3\u30aa\u54c1\u8cea\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u3001\u30b9\u30c6\u30ec\u30aa\u9332\u97f3\u65b9\u5f0f\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u5168\u3066\u306e\u901a\u8a71\u76f8\u624b\u306b\u500b\u5225\u306e\u97f3\u58f0\u30c1\u30e3\u30f3\u30cd\u30eb\u304c\u4e0e\u3048\u3089\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5404\u901a\u8a71\u76f8\u624b\u3092\u500b\u5225\u306b\u8868\u793a\u3057\u3001\u5206\u6790\u3092\u5bb9\u6613\u306b\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

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\u5bb9\u91cf\u7121\u5236\u9650\u306e\u30af\u30e9\u30a6\u30c9\u30b9\u30c8\u30ec\u30fc\u30b8<\/h3>\n

\u5404\u30bb\u30af\u30bf\u30fc\u306e\u898f\u5247\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u81a8\u5927\u306a\u9332\u753b\u30c7\u30fc\u30bf\u3092\u4fdd\u5b58\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n

\u30b7\u30b9\u30c6\u30e0\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u30af\u30e9\u30a6\u30c9\u306b\u3088\u308b\u4e8b\u5b9f\u4e0a\u5236\u9650\u306e\u306a\u3044\u5bb9\u91cf\u3092\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002\u307e\u305f\u3001storm<\/strong> \u30ec\u30b3\u30fc\u30c0\u30fc\u3092\u5229\u7528\u3057\u3066\u3001\u9332\u753b\u30c7\u30fc\u30bf\u3092\u3059\u3070\u3084\u304f\u691c\u7d22\u3001\u307e\u305f\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u30a4\u30f3\u30b5\u30a4\u30c8<\/h3>\n

storm<\/strong> \u30ec\u30b3\u30fc\u30c0\u30fc\u306f\u3001storm<\/strong> \u30c8\u30e9\u30f3\u30b9\u30af\u30ea\u30d7\u30b7\u30e7\u30f3\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u9023\u643a\u3057\u3001\u6700\u5148\u7aef\u306e\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u3092\u99c6\u4f7f\u3057\u3066\u81ea\u52d5\u7684\u306b\u901a\u8a71\u5185\u5bb9\u3092\u66f8\u304d\u8d77\u3053\u3057\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> \u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306f\u3001\u30c8\u30ec\u30f3\u30c9\u3001\u30d1\u30bf\u30fc\u30f3\u3001\u61f8\u5ff5\u4e8b\u9805\u3092\u8b58\u5225\u3057\u3001\u4eba\u7684\u30ec\u30d3\u30e5\u30fc\u3092\u884c\u3044\u307e\u3059\u3002storm<\/strong> QM\u306f\u3001\u3053\u306e\u30c7\u30fc\u30bf\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30ec\u30dd\u30fc\u30c8\u306b\u307e\u3068\u3081\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306f\u3001\u3053\u306e\u4e0a\u306a\u304f\u624b\u8efd\u306a\u3082\u306e\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

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\u3055\u3089\u306b\u8a73\u7d30\u306a\u60c5\u5831\u306b\u3064\u3044\u3066<\/h2>\n

storm<\/strong> \u30ec\u30b3\u30fc\u30c0\u30fc\u306e\u8a73\u7d30\u306f\u3001\u304a\u554f\u5408\u305b\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u3054\u9023\u7d61\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002\u3000\u8ffd\u3063\u3066\u3001\u5f0a\u793e\u304b\u3089\u8cc7\u6599\u3092\u30e1\u30fc\u30eb\u306b\u3066\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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