{"id":746,"date":"2025-02-14T15:49:11","date_gmt":"2025-02-14T15:49:11","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=746"},"modified":"2026-02-19T10:19:36","modified_gmt":"2026-02-19T10:19:36","slug":"customer-journey-orchestration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/products\/storm-cx\/journey-orchestration\/customer-journey-orchestration\/","title":{"rendered":"Intuitive Customer Journey Orchestration"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> FLOW\u2122<\/h4>\n

\u30ce\u30fc\u30b3\u30fc\u30c9\u306e\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08<\/h1>\n

\u30b3\u30fc\u30c9\u4e0d\u8981\u306e\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067
\n\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u8a2d\u8a08\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u76f4\u611f\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc
\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/br><\/h2>\n

storm<\/strong> FLOW\u306f\u3001\u30b3\u30fc\u30c9\u4e0d\u8981\u3001\u6a5f\u80fd\u8c4a\u5bcc\u306a\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u30c4\u30fc\u30eb\u3068\u306a\u308a\u307e\u3059\u3002
\n<\/span>\u81ea\u52d5\u5316\u3001\u8907\u96d1\u5316\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u5316\u3001\u30de\u30eb\u30c1\u30e1\u30c7\u30a3\u30a2\u5316\u3055\u308c\u305f\u69d8\u3005\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u624b\u8efd\u306b\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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\u30af\u30ea\u30c3\u30af\u3072\u3068\u3064\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/h3>\n

\u304a\u5ba2\u69d8\u306e\u3054\u8981\u671b\u306b\u304a\u5fdc\u3048\u3059\u308b\u306b\u306f\u3001\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u8fc5\u901f\u306a\u5bfe\u5fdc\u306b\u306f\u3001\u76f4\u611f\u7684\u3067\u30b7\u30f3\u30d7\u30eb\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> FLOW\u306e\u30c9\u30e9\u30c3\u30b0\u30a2\u30f3\u30c9\u30c9\u30ed\u30c3\u30d7\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306f\u3001\u8907\u96d1\u306a\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3084\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u30dc\u30a4\u30b9\u30ec\u30b9\u30dd\u30f3\u30b9\uff08IVR\uff09\u3092\u3001\u30b3\u30fc\u30c9\u306b\u60d1\u308f\u3055\u308c\u308b\u3053\u3068\u306a\u304f\u7d20\u65e9\u304f\u8a2d\u8a08\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"Back <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\n \"Retail <\/div>\n \n
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\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30fb\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h3>\n

\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u751f\u307f\u51fa\u3059\u306b\u306f\u3001\u5408\u7406\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30c7\u30b6\u30a4\u30f3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u306b\u306f\u7169\u308f\u3057\u3044\u30b3\u30fc\u30c9\u5909\u63db\u304c\u7121\u3044\u6700\u9069\u306a\u30c4\u30fc\u30eb\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u3000<\/span><\/p>\n

storm<\/strong> FLOW\u306f\u3001\u8907\u96d1\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u4f5c\u6210\u30fb\u7ba1\u7406\u3059\u308b\u305f\u3081\u306b\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3068\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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AI\u6a5f\u80fd\u3092\u99c6\u4f7f\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/h3>\n

\u8fd1\u5e74\u3001AI\u6a5f\u80fd\u306f\u3001\u4f1a\u8a71\u578b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e2d\u5fc3\u7684\u5b58\u5728\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u3000\u304a\u5ba2\u69d8\u306e\u672c\u4eba\u78ba\u8a8d\u3084\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u88dc\u52a9\u3059\u308b\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u306a\u3069\u3001AI\u6a5f\u80fd\u306f\u3042\u3089\u3086\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e2d\u5fc3\u7684\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002\u3000\u3053\u308c\u306b\u3088\u308a\u5e45\u5e83\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u4e2d\u3067AI\u6a5f\u80fd\u30b5\u30fc\u30d3\u30b9\u3092\u5c0e\u5165\u3067\u304d\u308b\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> FLOW\u306f\u3001\u30d6\u30ec\u30a4\u30f3AI\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3\u30ec\u30a4\u30e4\u30fc\u3092\u901a\u3058\u3066\u3001\u4f1a\u8a71\u578b\u30de\u30b7\u30f3\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u542b\u3080AI\u6a5f\u80fd\u30b5\u30fc\u30d3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"Illustration <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\n \"CX <\/div>\n \n
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\u76f4\u611f\u7684\u3067\u89aa\u3057\u307f\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9<\/h3>\n

\u30b3\u30fc\u30c9\u5909\u63db\u7b49\u306b\u6642\u9593\u7b49\u3092\u8cbb\u3084\u3059\u3068\u3001\u8cb4\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u306e\u66f4\u65b0\u3001\u4fee\u6b63\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u5b9f\u88c5\u3001\u30d0\u30fc\u30b8\u30e7\u30f3\u7ba1\u7406\u306e\u78ba\u4fdd\u3001\u307e\u305f\u3001AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u305f\u65b0\u6a5f\u80fd\u306e\u5c0e\u5165\u306a\u3069\u304c\u56f0\u96e3\u3068\u306a\u308a\u3001\u4e8b\u696d\u306e\u767a\u5c55\u306b\u591a\u5927\u306a\u308b\u5f71\u97ff\u304c\u53ca\u307c\u3057\u307e\u3059\u3002<\/p>\n

storm<\/strong> FLOW \u306f\u3001\u76f4\u611f\u7684\u3067\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306e\u9ad8\u3044\u3001\u30b3\u30fc\u30c9\u4e0d\u8981\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u3092\u5b9f\u73fe\u3057\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u63a5\u7d9a\u53ef\u80fd\u306a\u30c7\u30d0\u30a4\u30b9\u3067\u3042\u308c\u3070\u3069\u3053\u304b\u3089\u3067\u3082\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3000\u307e\u305f\u3001\u3059\u3079\u3066\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306fWCAG2.2\u306b\u6e96\u62e0\u3057\u3066\u304a\u308a\u3001\u30ce\u30fc\u30b3\u30fc\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30c7\u30b6\u30a4\u30f3\u8a2d\u8a08\u3092\u3042\u3089\u3086\u308b\u30e6\u30fc\u30b6\u30fc\u304c\u5229\u7528\u3067\u304d\u308b\u8a2d\u8a08\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30b7\u30fc\u30e0\u30ec\u30b9\u306aAPI\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3<\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u9593\u3092\u307e\u305f\u304c\u308a\u3001\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u7570\u306a\u308b\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306e\u30c7\u30fc\u30bf\u3092\u5229\u7528\u3057\u3001\u30c7\u30b8\u30bf\u30eb\u5316\u3055\u308c\u305f\u300c\u30de\u30b7\u30fc\u30f3\u30ab\u30b9\u30bf\u30de\u30fc\u300d\u3092\u5dfb\u304d\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> FLOW\u306f\u3001\u7dcf\u5408\u7684\u306a\u30a4\u30f3\u30c6\u30b0\u30ec\u30fc\u30b7\u30e7\u30f3\u30e9\u30a4\u30d6\u30e9\u30ea\u3092\u901a\u3058\u3066\u3001CRM\u3001\u30e2\u30ce\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\uff08IoT\uff09\u30c7\u30d0\u30a4\u30b9\u3001\u305d\u306e\u4ed6\u306e\u30c7\u30fc\u30bf\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3001REST API\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3042\u3089\u3086\u308b\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a \u9023\u643a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"Move <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\n \"Employee <\/div>\n \n
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\u30d5\u30ec\u30ad\u30b7\u30d6\u30eb\u306a\u30ea\u30d3\u30b8\u30e7\u30f3\u7ba1\u7406\u306e\u5b9f\u73fe<\/h3>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u304a\u3044\u3066\u3001\u30a8\u30e9\u30fc\u306f\u8a31\u3055\u308c\u307e\u305b \u3093\u3002\u307e\u305f\u3001\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304c\u8907\u96d1\u3067\u3042\u308c\u3070\u3001\u305d\u306e\u30a8\u30e9\u30fc\u3092\u767a\u898b\u3057\u3001\u4fee\u6b63\u3059\u308b\u3053\u3068\u306f\u96e3\u3057\u304f\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n

storm <\/strong>FLOW\u306f\u67d4\u8edf\u306a\u30ea\u30d3\u30b8\u30e7\u30f3\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u6a5f\u80fd\u304c\u5909\u66f4\u3055\u308c\u305f\u5834\u5408\u3001\u5373\u5ea7\u306b\u305d\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u524d\u5f8c\u306b\u30ed\u30fc\u30eb\u30d0\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30b7\u30f3\u30b0\u30eb\u30b9\u30bf\u30c3\u30af\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u69cb\u7bc9<\/h3>\n

storm <\/strong>FLOW\u306f\u3001storm<\/strong>\u306e\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u90e8\u3068\u3057\u3066\u52d5\u4f5c\u3044\u305f\u3057\u307e\u3059\u3002storm<\/strong>\u304c\u63d0\u4f9b\u3059\u308b\u3059\u3079\u3066\u306e\u6a5f\u80fd\u306f\u3001\u76f4\u611f\u7684\u306a\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u64cd\u4f5c\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u304b\u3089\u8a2d\u5b9a\u3001\u5b9f\u88c5\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> FLOW\u306f\u3059\u3079\u3066\u306e\u30b9\u30c8\u30fc\u30e0\u88fd\u54c1\u3068\u3042\u3089\u304b\u3058\u3081\u9023\u643a\u3057\u3066\u304a\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u304a\u3088\u3073\u5c65\u6b74\u30ec\u30dd\u30fc\u30c8\u3001PCI\u6e96\u62e0\u306e\u6c7a\u6e08\u51e6\u7406\u306a\u3069\u306e\u30b5\u30fc\u30d3\u30b9\u304c\u5229\u7528\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"Back <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u3055\u3089\u306b\u8a73\u7d30\u306a\u60c5\u5831\u306b\u3064\u3044\u3066<\/h2>\n

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