{"id":742,"date":"2025-02-14T15:47:30","date_gmt":"2025-02-14T15:47:30","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=742"},"modified":"2026-02-11T17:06:22","modified_gmt":"2026-02-11T17:06:22","slug":"journey-orchestration","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/products\/storm-cx\/journey-orchestration\/","title":{"rendered":"Journey Orchestration"},"content":{"rendered":"\n\n
\n\n \n\n
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<\/div>\n
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\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3067
\r\n\u30d5\u30eb\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u30b5\u30fc\u30d3\u30b9\u3078\u306e
\r\n\u5275\u51fa\u3092\u3082\u3063\u3068\u624b\u8efd\u306b<\/h1>\n

\u30af\u30aa\u30ea\u30c6\u30a3\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u69cb\u7bc9\u306f\u3001\u30b3\u30fc\u30c9\u306b\u7e1b\u3089\u308c\u3066\u306f\u3044\u3051\u307e\u305b\u3093\u3002
\n\u76f4\u611f\u7684\u3067\u30b3\u30fc\u30c9\u4e0d\u8981\u306e\u30b5\u30fc\u30d3\u30b9\u69cb\u7bc9\u3068\u7ba1\u7406\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<\/div>\n

\n \u76f4\u611f\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u30af\u30ea\u30a8\u30fc\u30b7\u30e7\u30f3 \u2015<\/a>\n \u30c7\u30e2\u306e\u3054\u4e88\u7d04\u306f\u3053\u3061\u3089\u304b\u3089<\/a>\n <\/div>\n <\/div>\n <\/div>\n
<\/stop><\/stop><\/linearGradient><\/defs><\/polygon><\/polygon><\/path><\/svg><\/div>\n <\/div>\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n
\n

\u9769\u65b0\u7684\u306aCX\u4f53\u9a13\u3002<\/h2>\n

\u5f0a\u793e\u306e\u30af\u30e9\u30a6\u30c9CX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u696d\u754c\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u53ef\u7528\u6027\u3068\u62e1\u5f35\u6027\u3001\u512a\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u6027\u3092\u517c\u306d\u5099\u3048\u3001CSAT\u306e\u5411\u4e0a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002 <\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n
\n
\n
\"\"<\/div>\n

\u624b\u9593\u3092\u304b\u3051\u305a\u306b\u9ad8\u54c1\u8cea\u306e\u30b5\u30fc\u30d3\u30b9\u3092 <\/h2>\n

\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u306f\u30b7\u30f3\u30d7\u30eb\u306b\u3002<\/span><\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u3042\u3089\u3086\u308b\u5074\u9762\u306b\u304a\u3044\u3066\u3001\u53ef\u8996\u5316\u3055\u308c\u3001\u958b\u793a\u3055 \u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002
\n\u307e\u305f\u5909\u66f4\u5185\u5bb9\u306f\u3001\u305d\u306e\u5834\u3067\u627f\u8a8d\u3055\u308c\u3001\u76f4\u3061\u306b\u53cd\u6620\u3055 \u308c\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002
\n\u30b5\u30fc\u30d3\u30b9\u30fb\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u306e\u305f\u3081\u306b\u9762\u5012\u306a\u624b\u7d9a\u304d\u3092\u3059\u308b\u5fc5\u8981\u306a\u3069\u3042\u308a\u307e\u305b\u3093\u3002CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u30d5\u30eb\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3067\u304d\u308b\u3001
\n\u76f4\u611f\u7684\u3067\u30b3\u30fc\u30c9\u4e0d\u8981\u306e\u30b5\u30fc\u30d3\u30b9\u8a2d\u8a08\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

\n
\n
\n
\n <\/a>\n \n \n

\u76f4\u611f\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u30fb\u30aa\u30fc\u30b1\u30b9\u30c8\u30ec\u30fc\u30b7\u30e7\u30f3<\/h4>\n

<\/p>\n

storm FLOW\u2122\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div>\n <\/div>\n
\n <\/a>\n \n \n

\u4e00\u822c\u5316\u3055\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30b8\u30e1\u30f3\u30c8<\/h4>\n

<\/p>\n

storm CONDUCTOR\u2122\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div>\n <\/div>\n
\n <\/a>\n \n \n

\u30d7\u30ed\u30d3\u30b8\u30e7\u30cb\u30f3\u30b0\u3092\u7c21\u5358\u306b<\/h4>\n

<\/p>\n

storm SCIM\u2122\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n
\n
\n
\"\"<\/div>\n

\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc<\/h2>\n

\u30c7\u30fc\u30bf\u3068\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u306fCX\u306e\u4e2d\u6838\u3067\u3042\u308a\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/span><\/p>\n

\u304a\u5ba2\u69d8\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5fb9\u5e95\u7684\u306b\u53ef\u8996\u5316\u3059\u308b\u3053\u3068\u306f\u3001\u4e16\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bCX\u3078\u306e\u7b2c\u4e00\u6b69\u3068\u306a\u308a\u307e\u3059\u3002
\n\u91cd\u8981\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3092\u3059\u3079\u3066\u5358\u4e00\u306e\u30a2\u30af\u30bb\u30b9\u53ef\u80fd\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30a4\u30b9\u306b\u96c6\u7d04\u3059\u308b\u3053\u3068\u3067\u3001
\n\u521d\u3081\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

\n
\n
\n
\n <\/a>\n \n \n

\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/h4>\n

<\/p>\n

storm VIEW\u2122\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n
\n
\n
\"\"<\/div>\n

\u8a71\u984c\u306e\u30ad\u30e3\u30f3\u30da\u30fc\u30f3<\/h2>\n

\u58f2\u4e0a\u3092\u4f38\u3070\u3059\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u7acb\u6848\u3057\u5b9f\u65bd\u3057\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n

storm<\/strong> OUTBOUND\u306e\u30b7\u30f3\u30d7\u30eb\u3067\u76f4\u611f\u7684\u306a\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u3001\u8cb4\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u304b\u3064\u30b7\u30f3\u30d7\u30eb\u306b\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002
\n\u307e\u305f\u3001AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u305f\u30b9\u30b1\u30b8\u30e5\u30fc\u30ea\u30f3\u30b0\u6a5f\u80fd\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u304a\u5ba2\u69d8\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306b
\n\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u3059\u3079\u3066\u5229\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

\n
\n
\n
\n <\/a>\n \n \n

AI\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032<\/h4>\n

<\/p>\n

storm INBOUND\u2122\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div>\n <\/div>\n
\n <\/a>\n \n \n

\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u5f37\u5316<\/h4>\n

<\/p>\n

storm OUTBOUND\u2122\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n
\n
\n
\"\"<\/div>\n

\u9ad8\u3044\u4fe1\u983c\u3092\u5b9f\u73fe\u3059\u308b\u6c7a\u6e08\u30b7\u30b9\u30c6\u30e0<\/h2>\n

\u304a\u5ba2\u69d8\u306f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3092\u91cd\u8996\u3044\u305f\u3057\u307e\u3059\u3002\u6cd5\u898f\u4f01\u696d\u306f\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u3092\u91cd\u8996\u3057\u305f\u7d4c\u55b6\u3092\u6c42\u3081\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n

\u305f\u3063\u305f\u4e00\u5ea6\u306e\u30c7\u30fc\u30bf\u6f0f\u3048\u3044\u304c\u3001\u898f\u5236\u9055\u53cd\u3084\u304a\u5ba2\u69d8\u306e\u4fe1\u983c\u3092\u5931\u3046\u306a\u3069\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u6df1\u523b\u306a\u5f71\u97ff\u3092\u53ca\u307c\u3059\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002
\n\u8cb4\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u306f\u3001\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u306b\u6e96\u62e0\u3057\u305f\u3001\u5b89\u5168\u3067\u5229\u4fbf\u6027\u306e\u9ad8\u3044\u6c7a\u6e08\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4e0d\u6b63\u884c\u70ba\u3092\u672a\u7136\u306b\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

\n
\n
\n
\n <\/a>\n \n \n

PCI\u6e96\u62e0\u306e\u81ea\u52d5\u5316\u304a\u3088\u3073\u30a2\u30b7\u30b9\u30c8\u578b\u6c7a\u6e08<\/h4>\n

<\/p>\n

storm LOCK\u00ae<\/sub> & PADLOCK\u2122\u306e\u8a73\u7d30\u306f\u3053\u3061\u3089<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n \t\t\t\t
\n\t\t\t\t\t

\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306f
\nContent Guru\u3068\u5171\u306b<\/h3>\n

\u5f0a\u793e\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u4ed6\u793e\u3068\u4e00\u7dda\u3092\u753b\u3057\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

\n
\n
\n
\n \"\" <\/div>\n <\/div>\n
\n
\u6700\u5927\u306e\u53ef\u7528\u6027<\/h5>\n
\u5f0a\u793e\u306e\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u82f1\u56fd\u6551\u6025\u8eca\u4e21\u306a\u3069\u8a2d\u8a08\u3001\u6539\u826f\u3067\u77e5\u540d\u5ea6\u304c\u9ad8\u3044\u30d6\u30eb\u30fc\u30e9\u30a4\u30c8\u30b5\u30fc\u30d3\u30b9\u793e\u304b\u3089\u552f\u4e00\u4fe1\u983c\u3055\u308c\u3066\u3044\u308b\u30af\u30e9\u30a6\u30c9\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3059\u3002<\/div>\n <\/div>\n <\/div>\n
\n
\n
\n \"\" <\/div>\n <\/div>\n
\n
\u512a\u308c\u305f\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/h5>\n
\u3042\u308b\u5927\u624b\u5c0f\u58f2\u4f01\u696d\u3067\u306f\u300175,000\u4eba\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u3001\u540c\u6642\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u4e8b\u3092\u53ef\u80fd\u306b\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u82f1\u56fd\u653f\u5e9c\u306eCOVID-19\u3067\u306e\u63a5\u89e6\u8ffd\u8de1\u30a2\u30d7\u30ea\u306e\u30d7\u30ed\u30b0\u30e9\u30e0\u30672\u4e07\u4eba\u3082\u306e\u306e\u97f3\u58f0\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u305f\u4f8b\u3082\u3042\u308a\u307e\u3059\u3002<\/div>\n <\/div>\n <\/div>\n
\n
\n
\n \"\" <\/div>\n <\/div>\n
\n
\u6700\u9ad8\u6c34\u6e96\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3<\/h5>\n
\u5f0a\u793e\u306f\u3001SOC 2 Type 2\u3084ISO 27001\u306a\u3069\u3001\u4e16\u754c\u7684\u306b\u8a8d\u5b9a\u3055\u308c\u305f\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u57fa\u6e96\u3092\u53d6\u5f97\u3057\u305f\u5b9f\u7e3e\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u7c73\u56fd\u653f\u5e9c\u306eFedRAMP\uff08Federal Risk and Authorization Management Program\uff09\u8a8d\u5b9a\u3092\u300cHigh Impact\u300d\u30ec\u30d9\u30eb\u3067\u53d6\u5f97\u3057\u305f\u3053\u3068\u304c\u3042\u308b\u552f\u4e00\u306e\u30af\u30e9\u30a6\u30c9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/div>\n <\/div>\n <\/div>\n
\n
\n
\n \"\" <\/div>\n <\/div>\n
\n
\u696d\u754c\u6700\u9ad8\u6c34\u6e96\u306eCSAT\uff08Customer Satisfaction Score\uff09<\/h5>\n
\u5f0a\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001CSAT\u306b\u8a08\u6e2c\u53ef\u80fd\u306a\u6539\u5584\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u3001\u304a\u5ba2\u69d8\u3092\u5404\u696d\u754c\u306e\u6700\u4e0b\u4f4d\u304b\u3089\u30c8\u30c3\u30d7\u3078\u306e\u8e8d\u9032\u3068\u5c0e\u304f\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n
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\u30ca\u30ec\u30c3\u30b8\u3092
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