{"id":441,"date":"2025-02-07T10:56:30","date_gmt":"2025-02-07T10:56:30","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=441"},"modified":"2026-03-12T16:48:37","modified_gmt":"2026-03-12T16:48:37","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\n\n
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\u30ea\u30bd\u30fc\u30b9<\/h1>\n

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\u88fd\u54c1\u30c7\u30e2\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30d5\u30a3\u30eb\u30bf\u30fc\u6761\u4ef6<\/h4>\n
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\u30ea\u30bd\u30fc\u30b9\u306e\u7a2e\u985e<\/h4>\n
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Blogs<\/div>\n
100<\/div>\n <\/div>\n
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Customer Success Stories<\/div>\n
3<\/div>\n <\/div>\n
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News<\/div>\n
78<\/div>\n <\/div>\n
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Videos and Webinars<\/div>\n
3<\/div>\n <\/div>\n
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Whitepapers<\/div>\n
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\u30c8\u30d4\u30c3\u30af<\/h4>\n
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AI-Powered Knowledge Management<\/div>\n
1<\/div>\n <\/div>\n
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Back Office Optimization<\/div>\n
3<\/div>\n <\/div>\n
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Compliance & Regulations<\/div>\n
2<\/div>\n <\/div>\n
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CSAT Improvements<\/div>\n
9<\/div>\n <\/div>\n
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Custom Integrations & Solutions<\/div>\n
3<\/div>\n <\/div>\n
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CX at Scale<\/div>\n
5<\/div>\n <\/div>\n
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Drive Digital Transformation<\/div>\n
12<\/div>\n <\/div>\n
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Employee Engagement & Empowerment<\/div>\n
10<\/div>\n <\/div>\n
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Lead in CX & AI<\/div>\n
23<\/div>\n <\/div>\n
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Mission Critical Communications<\/div>\n
3<\/div>\n <\/div>\n
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Move to the Cloud<\/div>\n
9<\/div>\n <\/div>\n
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Videos<\/div>\n
3<\/div>\n <\/div>\n <\/div>\n \n
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\u696d\u754c<\/h4>\n
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Construction, Manufacturing & Property<\/div>\n
1<\/div>\n <\/div>\n
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Financial Services<\/div>\n
1<\/div>\n <\/div>\n
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Government<\/div>\n
4<\/div>\n <\/div>\n
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Utilities<\/div>\n
1<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"News <\/div>\n
News<\/div>\n

Content Guru\u3001AI\u3092\u6d3b\u7528\u3057\u305fCX\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u300cNext Contact Center Summit 2026\u300d\u3067\u62ab\u9732<\/h3>\n

\u5927\u4f01\u696d\u3084\u653f\u5e9c\u6a5f\u95a2\u5411\u3051\u306b\u3001\u30df\u30c3\u30b7\u30e7\u30f3\u30af\u30ea\u30c6\u30a3\u30ab\u30eb\u306aAI\u642d\u8f09\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08CX\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u30d7\u30ed\u30d0\u30a4\u30c0\u30fc\u3067\u3042\u308bContent Guru\u306f\u3001\u300cNext Contact Center Summit 2026\u300d\u3078\u306e\u51fa\u5c55\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u00a0\u00a0<\/p>\n<\/div>\n

6\u6708 24, 2026<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Customer Success Stories<\/div>\n

DVLA \u2013 An AI Customer Success Story: Transforming the Citizen Experience<\/h3>\n

DVLA\u306e\u8e8d\u9032\u3092\u652f\u3048\u308b\u3082\u306e \u2013 \u516c\u5171\u90e8\u9580\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5927\u5e45\u6539\u5584<\/p>\n<\/div>\n

6\u6708 16, 2026<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2026 Gartner Voice of the Customer for CCaaS<\/h3>\n

Content Guru\u306f\u30012026\u5e74\u5ea6\u306e\u540c\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u5168\u30d9\u30f3\u30c0\u30fc\u306e\u4e2d\u3067\u6700\u9ad8\u3068\u306a\u308b\u300c\u63a8\u5968\u610f\u5411\uff08Willingness to Recommend\uff09\u300d\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u5b9f\u969b\u306b\u30ec\u30d3\u30e5\u30fc\u3092\u6295\u7a3f\u3057\u305f\u5229\u7528\u8005\u306e98%\u304c\u300c\u4ed6\u793e\u306b\u3082Content Guru\u3092\u85a6\u3081\u305f\u3044\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

4\u6708 1, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru \u65e5\u672c\u30ab\u30f3\u30c8\u30ea\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u7c73\u7530 \u5321\u514b\u3092\u4efb\u547d<\/h3>\n

Content Guru \u65e5\u672c\u30ab\u30f3\u30c8\u30ea\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u7c73\u7530 \u5321\u514b\u3092\u4efb\u547d<\/p>\n<\/div>\n

3\u6708 3, 2026<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Customer Success Stories<\/div>\n

Together Success Story Video<\/h3>\n

Content Guru \u306f\u3001AI \u306b\u3088\u308b\u6587\u5b57\u8d77\u3053\u3057\u3068\u8981\u7d04\u3092\u901a\u3058\u3066\u3001Together Money \u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b1\u30a2 \u30c1\u30fc\u30e0\u306b\u5229\u7528\u3057\u3084\u3059\u3044\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059<\/p>\n<\/div>\n

11\u6708 11, 2025<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Customer Success Stories<\/div>\n

Serco Success Story Video<\/h3>\n

Content Guru \u306f\u751f\u6210 AI \u3092\u5c0e\u5165\u3057\u3066 Serco \u306e\u300cRestart\u300d\u30b9\u30ad\u30fc\u30e0\u3092\u5f37\u5316\u3057\u3001\u6c42\u8077\u8005\u306e\u4ed5\u4e8b\u63a2\u3057\u3092\u652f\u63f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n

11\u6708 11, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2025 Gartner Magic Quadrant For Contact Center As A Service<\/h3>\n

\u79c1\u305f\u3061Content Guru\u306f\u3001Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u306b\u304a\u3044\u3066\u300cChallenger\uff08\u30c1\u30e3\u30ec\u30f3\u30b8\u30e3\u30fc\uff09\u300d\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002Gartner \u306b\u3088\u308b\u9078\u51fa\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n<\/div>\n

9\u6708 29, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u6b20\u304b\u305b\u306a\u3044\u8981\u7d20\u3067\u3059\u3002<\/h3>\n

\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u304a\u307e\u3051\u7684\u306a\u5b58\u5728\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u8003\u3048\u3001\u5f93\u6765\u306e\u30c1\u30e3\u30cd\u30eb\u3088\u308a\u4f4e\u3044\u512a\u5148\u5ea6\u3067\u6271\u3063\u3066\u3044\u308b\u3068\u3001\u4f01\u696d\u306b\u5931\u6557\u3092\u3082\u305f\u3089\u3059\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002\u3042\u308b\u8abf\u67fb\u3067\u306f45%\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u3066\u3001Facebook\u306e\u4f01\u696d\u30da\u30fc\u30b8\u3078\u5145\u3066\u3089\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u8fd4\u4fe1\u306b5\u65e5\u4ee5\u4e0a\u8cbb\u3084\u3057\u3001\u3053\u308c\u306b\u5bfe\u305760%\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u306f1\u6642\u9593\u4ee5\u5185\u306b\u306f\u5bfe\u5fdc\u3055\u308c\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u4e8b\u5b9f\u3092\u6bd4\u8f03\u3059\u308b\u3068\u3001\u53cc\u65b9\u306e\u8a8d\u8b58\u306b\u5927\u304d\u306a\u5dee\u7570\u304c\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u9375\u3068\u306a\u308b\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u7dad\u6301\u7387\u306e\u5411\u4e0a<\/h3>\n

\u306f\u3058\u3081\u306b: \u30ab\u30b9\u30bf\u30de\u30fc\u306f\u4f7f\u7528\u3059\u308b\u30c7\u30d0\u30a4\u30b9\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u554f\u308f\u305a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u5305\u62ec\u7684\u3001\u304b\u3064\u5145\u5b9f\u3057\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092 \u5b9f\u73fe\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u7dad\u6301\u7387\u304c89%\u306b\u3082\u9054\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6<\/h3>\n

\u3053\u308c\u304b\u3089\u306e\u6642\u4ee3\u306f\u304a\u308d\u304b\u3001\u65e2\u306b\u4eca\u65e5\u306b\u304a\u3044\u3066\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3001\u91cf\u3060\u3051\u3067\u306a\u304f\u54c1\u8cea\u3082\u8981\u6c42\u3057\u3066\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3001\u9078\u3076\u30c1\u30e3\u30cd\u30eb\u3092\u554f\u308f\u305a\u3001\u5fc5\u8981\u306a\u60c5\u5831\u306b\u3044\u3064\u3067\u3082\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u3092\u60f3\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u5358\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u500b\u5225\u306b\u8ffd\u52a0\u3057\u3066\u3082CX\u306e\u8ab2\u984c\u306f\u89e3\u6c7a\u3067\u304d\u307e\u305b\u3093\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3082\u306f\u3084\u904e\u53bb\u306e\u3082\u306e\u3068\u306a\u308a\u3001\u73fe\u5728\u3001\u305d\u3057\u3066\u3053\u308c\u304b\u3089\u306e\u6642\u4ee3\u306b\u5411\u3051\u3066\u5fc5\u8981\u3068\u3055\u308c\u308b\u306e\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3092\u307e\u305f\u3050\u9ad8\u5ea6\u306a\u5408\u7406\u6027\u3092\u5099\u3048\u305f\u3001\u9023\u643a\u6027\u306b\u5bcc\u3080CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001CX\u3092\u6839\u672c\u304b\u3089\u518d\u8a2d\u8a08\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u51fa\u767a\u70b9\u3068\u306a\u308b\u306e\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6\u306a\u306e\u3067\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u6e80\u8db3\u5ea6\uff1d\u6700\u3082\u4fa1\u5024\u3042\u308b\u8cc7\u7523<\/h3>\n

\u9ad8\u5ea6\u306a\u8cea\u3092\u4f34\u3046\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5229\u76ca\u7387\u3001\u58f2\u4e0a\u5897\u52a0\u7387\u3001\u5e73\u5747\u8cfc\u5165\u984d\u306a\u3069\u3092\u5dee\u3057\u7f6e\u304d\u3001\u73fe\u5728\u6700\u3082\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u6307\u6a19\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u304c\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u7372\u5f97\u3057\u3001\u9577\u671f\u7684\u306a\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6700\u5584\u306e\u65b9\u6cd5\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u6e80\u8db3\u5ea6(CSAT)\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u5727\u5012\u7684\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u7dad\u6301\u3001\u62e1\u5927\u3001\u304a\u3088\u3073\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u53ce\u76ca\u306e\u91cd\u8981\u306a\u63a8\u9032\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy<\/h3>\n

Content Guru has released research findings that reveal the widespread adoption of AI and AI knowledge in the customer experience landscape. <\/p>\n<\/div>\n

1\u6708 7, 2025<\/div>\n\n<\/a> <\/div>\n\n
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3<\/div>\n \n
…<\/div>\n \n
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