{"id":441,"date":"2025-02-07T10:56:30","date_gmt":"2025-02-07T10:56:30","guid":{"rendered":"http:\/\/contentguru.builtbytoast.uk\/?page_id=441"},"modified":"2026-03-12T16:48:37","modified_gmt":"2026-03-12T16:48:37","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\n\n
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\u30ea\u30bd\u30fc\u30b9<\/h1>\n

\u6700\u65b0\u306e\u696d\u754c\u52d5\u5411\u3001\u88fd\u54c1\u30ea\u30ea\u30fc\u30b9\u3001\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u306a\u3069\u306e\u6700\u65b0\u60c5\u5831\u3092\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002<\/p>\n

\u88fd\u54c1\u30c7\u30e2\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089<\/a><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30d5\u30a3\u30eb\u30bf\u30fc\u6761\u4ef6<\/h4>\n
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\u30ea\u30bd\u30fc\u30b9\u306e\u7a2e\u985e<\/h4>\n
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Blogs<\/div>\n
100<\/div>\n <\/div>\n
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Customer Success Stories<\/div>\n
2<\/div>\n <\/div>\n
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News<\/div>\n
77<\/div>\n <\/div>\n
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Videos and Webinars<\/div>\n
2<\/div>\n <\/div>\n
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Whitepapers<\/div>\n
6<\/div>\n <\/div>\n <\/div>\n \n
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\u30c8\u30d4\u30c3\u30af<\/h4>\n
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AI-Powered Knowledge Management<\/div>\n
1<\/div>\n <\/div>\n
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Back Office Optimization<\/div>\n
3<\/div>\n <\/div>\n
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Compliance & Regulations<\/div>\n
2<\/div>\n <\/div>\n
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CSAT Improvements<\/div>\n
9<\/div>\n <\/div>\n
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Custom Integrations & Solutions<\/div>\n
3<\/div>\n <\/div>\n
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CX at Scale<\/div>\n
5<\/div>\n <\/div>\n
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Drive Digital Transformation<\/div>\n
11<\/div>\n <\/div>\n
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Employee Engagement & Empowerment<\/div>\n
9<\/div>\n <\/div>\n
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Lead in CX & AI<\/div>\n
22<\/div>\n <\/div>\n
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Mission Critical Communications<\/div>\n
3<\/div>\n <\/div>\n
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Move to the Cloud<\/div>\n
9<\/div>\n <\/div>\n
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Videos<\/div>\n
2<\/div>\n <\/div>\n <\/div>\n \n
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\u696d\u754c<\/h4>\n
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Construction, Manufacturing & Property<\/div>\n
1<\/div>\n <\/div>\n
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Financial Services<\/div>\n
1<\/div>\n <\/div>\n
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Government<\/div>\n
4<\/div>\n <\/div>\n
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Utilities<\/div>\n
1<\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2026 Gartner Voice of the Customer for CCaaS<\/h3>\n

Content Guru\u306f\u30012026\u5e74\u5ea6\u306e\u540c\u30ec\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u5168\u30d9\u30f3\u30c0\u30fc\u306e\u4e2d\u3067\u6700\u9ad8\u3068\u306a\u308b\u300c\u63a8\u5968\u610f\u5411\uff08Willingness to Recommend\uff09\u300d\u3092\u7372\u5f97\u3057\u307e\u3057\u305f\u3002\u5b9f\u969b\u306b\u30ec\u30d3\u30e5\u30fc\u3092\u6295\u7a3f\u3057\u305f\u5229\u7528\u8005\u306e98%\u304c\u300c\u4ed6\u793e\u306b\u3082Content Guru\u3092\u85a6\u3081\u305f\u3044\u300d\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

4\u6708 1, 2026<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru \u65e5\u672c\u30ab\u30f3\u30c8\u30ea\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u7c73\u7530 \u5321\u514b\u3092\u4efb\u547d<\/h3>\n

Content Guru \u65e5\u672c\u30ab\u30f3\u30c8\u30ea\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306b\u7c73\u7530 \u5321\u514b\u3092\u4efb\u547d<\/p>\n<\/div>\n

3\u6708 3, 2026<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Customer Success Stories<\/div>\n

Together Success Story Video<\/h3>\n

Content Guru \u306f\u3001AI \u306b\u3088\u308b\u6587\u5b57\u8d77\u3053\u3057\u3068\u8981\u7d04\u3092\u901a\u3058\u3066\u3001Together Money \u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b1\u30a2 \u30c1\u30fc\u30e0\u306b\u5229\u7528\u3057\u3084\u3059\u3044\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059<\/p>\n<\/div>\n

11\u6708 11, 2025<\/div>\n\n<\/a> \n
\n \"Video <\/div>\n
Customer Success Stories<\/div>\n

Serco Success Story Video<\/h3>\n

Content Guru \u306f\u751f\u6210 AI \u3092\u5c0e\u5165\u3057\u3066 Serco \u306e\u300cRestart\u300d\u30b9\u30ad\u30fc\u30e0\u3092\u5f37\u5316\u3057\u3001\u6c42\u8077\u8005\u306e\u4ed5\u4e8b\u63a2\u3057\u3092\u652f\u63f4\u3057\u307e\u3057\u305f\u3002<\/p>\n<\/div>\n

11\u6708 11, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

2025 Gartner Magic Quadrant For Contact Center As A Service<\/h3>\n

\u79c1\u305f\u3061Content Guru\u306f\u3001Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service\u306b\u304a\u3044\u3066\u300cChallenger\uff08\u30c1\u30e3\u30ec\u30f3\u30b8\u30e3\u30fc\uff09\u300d\u306b\u9078\u51fa\u3055\u308c\u307e\u3057\u305f\u3002Gartner \u306b\u3088\u308b\u9078\u51fa\u7406\u7531\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002 <\/p>\n<\/div>\n

9\u6708 29, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306b\u6b20\u304b\u305b\u306a\u3044\u8981\u7d20\u3067\u3059\u3002<\/h3>\n

\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3092\u304a\u307e\u3051\u7684\u306a\u5b58\u5728\u306e\u30c1\u30e3\u30cd\u30eb\u3068\u8003\u3048\u3001\u5f93\u6765\u306e\u30c1\u30e3\u30cd\u30eb\u3088\u308a\u4f4e\u3044\u512a\u5148\u5ea6\u3067\u6271\u3063\u3066\u3044\u308b\u3068\u3001\u4f01\u696d\u306b\u5931\u6557\u3092\u3082\u305f\u3089\u3059\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002\u3042\u308b\u8abf\u67fb\u3067\u306f45%\u306e\u30d6\u30e9\u30f3\u30c9\u306b\u3066\u3001Facebook\u306e\u4f01\u696d\u30da\u30fc\u30b8\u3078\u5145\u3066\u3089\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u8fd4\u4fe1\u306b5\u65e5\u4ee5\u4e0a\u8cbb\u3084\u3057\u3001\u3053\u308c\u306b\u5bfe\u305760%\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u306f1\u6642\u9593\u4ee5\u5185\u306b\u306f\u5bfe\u5fdc\u3055\u308c\u308b\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u4e8b\u5b9f\u3092\u6bd4\u8f03\u3059\u308b\u3068\u3001\u53cc\u65b9\u306e\u8a8d\u8b58\u306b\u5927\u304d\u306a\u5dee\u7570\u304c\u3042\u308b\u3053\u3068\u304c\u5206\u304b\u308a\u307e\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u9375\u3068\u306a\u308b\u53ef\u80fd\u6027\u3092\u79d8\u3081\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u7dad\u6301\u7387\u306e\u5411\u4e0a<\/h3>\n

\u306f\u3058\u3081\u306b: \u30ab\u30b9\u30bf\u30de\u30fc\u306f\u4f7f\u7528\u3059\u308b\u30c7\u30d0\u30a4\u30b9\u3084\u30c1\u30e3\u30cd\u30eb\u3092\u554f\u308f\u305a\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u308f\u304b\u308a\u3084\u3059\u3044\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u5305\u62ec\u7684\u3001\u304b\u3064\u5145\u5b9f\u3057\u305f\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092 \u5b9f\u73fe\u3057\u3066\u3044\u308b\u4f01\u696d\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u7dad\u6301\u7387\u304c89%\u306b\u3082\u9054\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6<\/h3>\n

\u3053\u308c\u304b\u3089\u306e\u6642\u4ee3\u306f\u304a\u308d\u304b\u3001\u65e2\u306b\u4eca\u65e5\u306b\u304a\u3044\u3066\u3082\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u3001\u91cf\u3060\u3051\u3067\u306a\u304f\u54c1\u8cea\u3082\u8981\u6c42\u3057\u3066\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u306f\u9ad8\u5ea6\u306a\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u3001\u9078\u3076\u30c1\u30e3\u30cd\u30eb\u3092\u554f\u308f\u305a\u3001\u5fc5\u8981\u306a\u60c5\u5831\u306b\u3044\u3064\u3067\u3082\u7c21\u5358\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u308b\u3053\u3068\u3092\u60f3\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u5358\u306b\u30c1\u30e3\u30cd\u30eb\u3092\u500b\u5225\u306b\u8ffd\u52a0\u3057\u3066\u3082CX\u306e\u8ab2\u984c\u306f\u89e3\u6c7a\u3067\u304d\u307e\u305b\u3093\u3002\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3082\u306f\u3084\u904e\u53bb\u306e\u3082\u306e\u3068\u306a\u308a\u3001\u73fe\u5728\u3001\u305d\u3057\u3066\u3053\u308c\u304b\u3089\u306e\u6642\u4ee3\u306b\u5411\u3051\u3066\u5fc5\u8981\u3068\u3055\u308c\u308b\u306e\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3084\u30b7\u30b9\u30c6\u30e0\u3092\u307e\u305f\u3050\u9ad8\u5ea6\u306a\u5408\u7406\u6027\u3092\u5099\u3048\u305f\u3001\u9023\u643a\u6027\u306b\u5bcc\u3080CX\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001CX\u3092\u6839\u672c\u304b\u3089\u518d\u8a2d\u8a08\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u51fa\u767a\u70b9\u3068\u306a\u308b\u306e\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30cf\u30d6\u306a\u306e\u3067\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"whitepapers <\/div>\n
Whitepapers<\/div>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u6e80\u8db3\u5ea6\uff1d\u6700\u3082\u4fa1\u5024\u3042\u308b\u8cc7\u7523<\/h3>\n

\u9ad8\u5ea6\u306a\u8cea\u3092\u4f34\u3046\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5229\u76ca\u7387\u3001\u58f2\u4e0a\u5897\u52a0\u7387\u3001\u5e73\u5747\u8cfc\u5165\u984d\u306a\u3069\u3092\u5dee\u3057\u7f6e\u304d\u3001\u73fe\u5728\u6700\u3082\u91cd\u8981\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u6307\u6a19\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u4f01\u696d\u304c\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u7372\u5f97\u3057\u3001\u9577\u671f\u7684\u306a\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6700\u5584\u306e\u65b9\u6cd5\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u6e80\u8db3\u5ea6(CSAT)\u306f\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306b\u5727\u5012\u7684\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u306e\u7dad\u6301\u3001\u62e1\u5927\u3001\u304a\u3088\u3073\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u53ce\u76ca\u306e\u91cd\u8981\u306a\u63a8\u9032\u8981\u56e0\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<\/div>\n

2\u6708 27, 2025<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy<\/h3>\n

Content Guru has released research findings that reveal the widespread adoption of AI and AI knowledge in the customer experience landscape. <\/p>\n<\/div>\n

1\u6708 7, 2025<\/div>\n\n<\/a> \n
\n \"News <\/div>\n
News<\/div>\n

Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards<\/h3>\n

Content Guru and NHS England, London Region are delighted to announce they have been shortlisted for Best Technology Partnership of the Year at the HSJ Partnership Awards, recognizing an outstanding dedication to improving healthcare and effective collaboration with the NHS.<\/p>\n<\/div>\n

12\u6708 16, 2024<\/div>\n\n<\/a> \n
\n \"Blogs <\/div>\n
Blogs<\/div>\n

AI Has Transformed the Future of the Predictive Dialer<\/h3>\n

Predictive dialers have been a staple of the contact center for decades. In the age of AI, however, the game has changed. Predictive dialers are starting to feel dated in an omni-channel world, where channels such as email, SMS, and social media have taken precedence over voice for outbound communications. <\/p>\n<\/div>\n

12\u6708 11, 2024<\/div>\n\n<\/a> <\/div>\n\n
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16<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[19],"class_list":["post-441","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n\u30ea\u30bd\u30fc\u30b9 - Content Guru<\/title>\n<meta name=\"description\" content=\"\u696d\u754c\u306b\u304a\u3051\u308b\u6700\u65b0\u306e\u9032\u6b69\u3001\u88fd\u54c1\u30ea\u30ea\u30fc\u30b9\u3001\u30b1\u30fc\u30b9\u30b9\u30bf\u30c7\u30a3\u306a\u3069\u306e\u6700\u65b0\u60c5\u5831\u3092\u304a\u5c4a\u3051\u3057\u307e\u3059\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/ja-jp\/resources\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u30ea\u30bd\u30fc\u30b9 - 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