{"id":3056,"date":"2025-02-19T11:18:18","date_gmt":"2025-02-19T11:18:18","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=3056"},"modified":"2026-02-17T12:01:30","modified_gmt":"2026-02-17T12:01:30","slug":"real-time-and-historical-analytics","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/ja-jp\/products\/storm-cx\/journey-orchestration\/real-time-and-historical-analytics\/","title":{"rendered":"Complete Contact Center Visibility"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> VIEW\u2122<\/h4>\n

\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5b8c\u5168\u53ef\u8996\u5316<\/h1>\n

\u904e\u53bb\u304b\u3089\u73fe\u5728\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7db2\u7f85\u3002<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u53ef\u8996\u5316\u3068\u5c65\u6b74\u5206\u6790<\/h2>\n

storm <\/strong><\/span><\/i>VIEW<\/span>\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3068\u904e\u53bb\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306b\u95a2\u3059\u308b\u5145\u5b9f\u3057\u305f\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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\u77e5\u8b58\u306f\u529b<\/h3>\n

\u77e5\u8b58\u3092\u6709\u52b9\u306b\u6d3b\u7528\u3059\u308b\u306b\u306f\u3001\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u3067\u7c21\u5358\u306a\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/span><\/p>\n

storm <\/strong>VIEW\u306f\u3001\u8cb4\u793e\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u6700\u3082\u91cd\u8981\u306a\u50be\u5411\u306b\u95a2\u3059\u308b\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30ec\u30dd\u30fc\u30c8\u3084 \u30d2\u30b9\u30c8\u30ea\u30ab\u30eb\u30ec\u30dd\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8c4a\u5bcc\u306a\u30ec\u30dd\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u304b\u3089\u81ea\u7531\u306b\u4f5c\u6210\u3067\u304d\u307e\u3059\u3002 \u7d71\u8a08\u60c5\u5831\u3092\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u3067\u81ea\u7531\u306b\u7d44\u307f\u5408\u308f\u305b\u53ef\u80fd\u3067\u3059\u3002\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u91cd\u8981\u306a\u60c5\u5831\u3092\u79d2\u5358\u4f4d\u3067\u6b63\u78ba\u306b\u8868\u793a\u3057\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"Insurance <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\n \"Lead <\/div>\n \n
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\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30ec\u30dd\u30fc\u30c8<\/h3>\n

\u30b7\u30f3\u30d7\u30eb\u306a\u6307\u6a19\u3068\u9650\u3089\u308c\u305f\u67d4\u8edf\u6027\u3057\u304b\u306a\u3044\u65e7\u5f0f\u306e\u30ec\u30dd\u30fc\u30c6\u30a3\u30f3\u30b0\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u306f\u3001\u8cb4\u793e\u306e\u9069\u5fdc\u6027\u304c\u963b\u307e\u308c\u3066\u3057\u307e\u3044\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> VIEW\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5206\u6790\u3068\u904e\u53bb\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5206\u6790\u3092\u63d0\u4f9b\u3057\u3001\u3042\u3089\u3086\u308b\u671f\u9593\u306e\u30ec\u30dd\u30fc\u30c8\u3092\u7c21\u5358\u306b\u4f5c\u6210\u3057\u3001\u30ef\u30f3\u30af\u30ea\u30c3\u30af\u3067\u30e9\u30a4\u30d6\u30d3\u30e5\u30fc\u3068\u30d2\u30b9\u30c8\u30ea\u30ab\u30eb\u30d3\u30e5\u30fc\u3092\u5207\u308a\u66ff\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u79d2\u5358\u4f4d\u3067\u306e\u6b63\u78ba\u3055<\/h3>\n

\u9ad8\u3044\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u304b\u3089\u6210\u308a\u7acb\u3061\u307e\u3059\u3002\u3000\u523b\u3005\u3068\u5909\u5316\u3059\u308b\u72b6\u6cc1\u306b\u5bfe\u5fdc\u3059\u308b\u306b\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30c7\u30fc\u30bf\u3068\u5206\u6790\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n

storm <\/strong>VIEW\u306f\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u6b63\u78ba\u306a\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3068\u30a6\u30a9\u30fc\u30eb\u30dc\u30fc\u30c9\u3092\u5171\u6709\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"\" <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u76f4\u611f\u7684\u3067\u30d5\u30ec\u30ad\u30b7\u30d6\u30eb<\/h3>\n

storm<\/strong> VIEW\u306f\u3001\u30c9\u30e9\u30c3\u30b0\uff06\u30c9\u30ed\u30c3\u30d7\u306e\u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3067\u3001\u91cd\u8981\u306a\u50be\u5411\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u67d4\u8edf\u6027\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n

\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30ec\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3084 \u304a\u554f\u3044\u5408\u308f\u305b\u306e\u30b9\u30c6\u30fc\u30bf\u30b9\u3092\u79d2\u5358\u4f4d\u3067\u6b63\u78ba\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3000\u307e\u305f\u3001\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30ec\u30dd\u30fc\u30c8\u306b\u306f\u3001\u5834\u6240\u3092\u554f\u308f\u305a\u3044\u3064\u3067\u3082\u30a2\u30af\u30bb\u30b9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

 <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u30bb\u30ad\u30e5\u30a2\u306a\u30ec\u30dd\u30fc\u30c8\u306e\u5171\u6709<\/h3>\n

\u91cd\u8981\u306a\u60c5\u5831\u3092\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u5165\u624b\u53ef\u80fd\u3067\u300140\u7a2e\u985e\u4ee5\u4e0a\u306e\u30ec\u30dd\u30fc\u30c8\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3082\u3001\u72ec\u81ea\u306e\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3000\u67d4\u8edf\u306b\u6a29\u9650\u3092\u8a2d\u5b9a\u3067\u304d\u308b\u305f\u3081\u3001\u7ba1\u7406\u8005\u304c\u9023\u643a\u3057\u3066\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

\u307e\u305f\u3001\u30ec\u30dd\u30fc\u30c8\u306f\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u307e\u305f\u306f\u5b89\u5168\u306aFTP\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9\u306b\u3088\u3063\u3066\u81ea\u52d5\u7684\u306b\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n <\/div>\n

\n \"Outsourcing <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\u7d30\u304b\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/h3>\n

\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u500b\u5225\u30ec\u30d9\u30eb\u307e\u3067\u7d30\u304b\u304f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u51e6\u7406\u6642\u9593\u306b\u3064\u3044\u3066\u306e\u60c5\u5831\u3092\u5f97\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u628a\u63e1\u3057\u3001\u751f\u7523\u6027\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u60c5\u5831\u3092\u62e1\u5927\u3057\u3001\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u50be\u5411\u3092\u5168\u4f53\u50cf\u3067\u6349\u3048\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n

storm<\/strong> VIEW\u306f\u3001SMS\u3001MMS\u3001\u81ea\u52d5\u97f3\u58f0\u30b5\u30fc\u30d3\u30b9\u3001E\u30e1\u30fc\u30eb\u306b\u3088\u308b\u8b66\u544a\u3084\u901a\u77e5\u30a2\u30e9\u30fc\u30c8\u3092\u30c8\u30ea\u30ac\u30fc\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5e38\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u3055\u3089\u306b\u8a73\u7d30\u306a\u60c5\u5831\u306b\u3064\u3044\u3066<\/h2>\n

storm <\/strong>VIEW\u306e\u8a73\u7d30\u306f\u3001\u304a\u554f\u5408\u305b\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u3054\u9023\u7d61\u3092\u304a\u9858\u3044\u3044\u305f\u3057\u307e\u3059\u3002\u3000\u8ffd\u3063\u3066\u3001\u5f0a\u793e\u304b\u3089\u8cc7\u6599\u3092\u30e1\u30fc\u30eb\u306b\u3066\u3054\u63d0\u4f9b\u3044\u305f\u3057\u307e\u3059\u3002<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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