{"id":5894,"date":"2026-10-22T00:00:39","date_gmt":"2026-10-22T00:00:39","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-us\/?post_type=resource&p=5894"},"modified":"2026-10-22T13:54:04","modified_gmt":"2026-10-22T13:54:04","slug":"for-12-years-in-a-row-content-guru-is-named-in-the-gartner-magic-quadrant-for-ccaas","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/news\/for-12-years-in-a-row-content-guru-is-named-in-the-gartner-magic-quadrant-for-ccaas\/","title":{"rendered":"For 12 Years in a Row, Content Guru is Named in the Gartner\u00ae Magic Quadrant\u2122 for CCaaS"},"content":{"rendered":"\n\n
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News<\/div>\n

For 12 Years in a Row, Content Guru is Named in the Gartner\u00ae Magic Quadrant\u2122 for CCaaS<\/h1>\n
Published: October 22nd 2026<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Content Guru is a Challenger in the 2026 Gartner\u00ae<\/sub> Magic Quadrant\u2122 report for Contact Center as a Service<\/h5>\n <\/div>\n
\n \"Redwood <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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\"Gartner<\/p>\n

The Gartner Magic Quadrant provides a graphical competitive positioning of four types of technology providers, in markets where growth is high and provider differentiation is distinct: Niche Players, Visionaries, Challengers and Leaders.<\/p>\n

\u201cWe believe that being included in the Gartner\u00ae<\/sub> Magic Quadrant\u2122 for CCaaS for the twelfth consecutive year reflects our track record of delivering large, complex deployments for the world\u2019s largest organizations, including in Critical National Infrastructure, where consistent availability is non-negotiable,\u201d explained Sean Taylor, CEO at Content Guru<\/strong>. \u201cWe feel that momentum is showing in our results, with the first three quarters of this year delivering the strongest sales bookings in our history as we continue to expand globally. As enterprises increasingly bring human and digital labor together, we are working with customers as a trusted AI partner and provider, guiding them through every stage of their AI journey so they can deliver exceptional experiences in the moments that matter most\u201c.<\/p>\n

Download the full 2026 Gartner\u00ae<\/sub> Magic Quadrant\u2122 for Contact Center-as-a-Service report here<\/a><\/strong>.<\/p>\n

Access Report<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Gartner\u00ae<\/sub><\/span>, Magic Quadrant for Contact Center as a Service, Drew Kraus, Jason Bridge, Megan Fernandez, Pri Rathnayake, 19. October 2026.<\/p>\n

GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/i><\/p>\n

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Content Guru.<\/i><\/p>\n

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.<\/i><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru, the global leader in delivering the AI behind critical moments, has been named in the Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the 12th consecutive year.<\/p>\n","protected":false},"featured_media":5199,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[50],"resource_topic":[36,44,46],"resource_type":[47],"resource_folder":[73],"class_list":["post-5894","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-tech-media-and-telecoms","resource_topic-cx-at-scale","resource_topic-drive-digital-transformation","resource_topic-lead-in-cx-and-ai","resource_type-news"],"acf":[],"yoast_head":"\nFor 12 Years in a Row, Content Guru is Named in the Gartner\u00ae Magic Quadrant\u2122 for CCaaS<\/title>\n<meta name=\"description\" content=\"Content Guru, the global leader in delivering the AI behind critical moments, has been named in the Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the 12th consecutive year.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/news\/for-12-years-in-a-row-content-guru-is-named-in-the-gartner-magic-quadrant-for-ccaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"For 12 Years in a Row, Content Guru is Named in the Gartner\u00ae Magic Quadrant\u2122 for CCaaS\" \/>\n<meta property=\"og:description\" content=\"Content Guru, the global leader in delivering the AI behind critical moments, has been named in the Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the 12th consecutive year.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/en-us\/resources\/news\/for-12-years-in-a-row-content-guru-is-named-in-the-gartner-magic-quadrant-for-ccaas\/\" \/>\n<meta property=\"og:site_name\" content=\"English - 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