{"id":5510,"date":"2026-06-08T09:32:42","date_gmt":"2026-06-08T09:32:42","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-us\/?post_type=resource&#038;p=5510"},"modified":"2026-06-08T09:32:42","modified_gmt":"2026-06-08T09:32:42","slug":"dvla-transforming-the-citizen-experience","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/videos-and-webinars\/dvla-transforming-the-citizen-experience\/","title":{"rendered":"DVLA &#8211; Transforming the Citizen Experience"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <p><strong>Videos and Webinars<\/strong><\/p>\n<h1>DVLA &#8211; An AI Customer Success Story: Transforming the Citizen Experience<\/h1>\n<p>Powering DVLA&#8217;s Rise to Most Improved Public Sector Customer Experience<\/p>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <div style=\"position: relative\"><iframe style=\"position: absolute;top: 0;left: 0;width: 100%;height: 100%\" src=\"https:\/\/player.vimeo.com\/video\/1191170353?h=163b942a13&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479%22\" frameborder=\"0\"><\/iframe>\n<\/div>\n<p><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Powering DVLA&#8217;s Rise to Most Improved Public Sector Customer Experience<\/p>\n","protected":false},"featured_media":5202,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46,81],"resource_type":[13,80],"resource_folder":[71,83],"class_list":["post-5510","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-lead-in-cx-and-ai","resource_topic-video","resource_type-customer-success-stories","resource_type-videos-and-webinars"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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