{"id":5424,"date":"2026-03-27T16:37:04","date_gmt":"2026-03-27T16:37:04","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-us\/?post_type=resource&#038;p=5424"},"modified":"2026-03-30T10:17:03","modified_gmt":"2026-03-30T10:17:03","slug":"2026-gartner-voice-of-the-customer-for-ccaas","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/2026-gartner-voice-of-the-customer-for-ccaas\/","title":{"rendered":"2026 Gartner Voice of the Customer for CCaaS"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                            <div class=\"resource-type\">Analyst Report<\/div>\n<h1>2026 Gartner<sub>\u00ae<\/sub> Voice of the Customer for CCaaS<\/h1>\n<div class=\"publish-date\">Published: March 26th 2026<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the full report<\/h3>\n<p>Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.<\/p>\n<p>Gartner, Inc.\u00a0delivers actionable, objective insight to executives and their teams.<\/p>\n<p>The \u201cVoice of the Customer\u201d is a document that synthesizes Gartner Peer Insights\u2019 reviews into insights for IT decision-makers.<\/p>\n<p>Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 98% of customers that left a review saying they would recommend Content Guru, in the 2026 Gartner<sup><sub>\u00ae<\/sub><\/sup> CCaaS Voice of the Customer Report.<\/p>\n<p>The Gartner Peer Insights reviews platform published 2,120 ratings in the 18-month period ending December 2025 and the data shared formed the subsequent Voice of the Customer Report.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p><\/p>\n<form id=\"mktoForm_1274\"><\/form>\n<p><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><em>Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 27th Feb 2026<\/em><\/p>\n<p><em>Gartner and Peer Insights are trademarks of Gartner, Inc., and\/or its affiliates.<\/em><\/p>\n<p><em>Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers saying they would recommend its storm\u00ae CX platform, in the 2026 Gartner\u00ae CCaaS Voice of the Customer Report.<\/p>\n","protected":false},"featured_media":5205,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[70],"class_list":["post-5424","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-lead-in-cx-and-ai","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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