{"id":4603,"date":"2025-06-17T09:59:06","date_gmt":"2025-06-17T09:59:06","guid":{"rendered":"https:\/\/contentgurustg.wpenginepowered.com\/en-us\/?post_type=resource&p=4603"},"modified":"2026-02-19T11:38:59","modified_gmt":"2026-02-19T11:38:59","slug":"2025-gartner-voice-of-the-customer-for-ccaas","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/2025-gartner-voice-of-the-customer-for-ccaas\/","title":{"rendered":"2025 Gartner Voice of the Customer for CCaaS"},"content":{"rendered":"\n\n
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Analyst Report<\/div>\n

2025 Gartner\u00ae<\/sub>\u00a0Voice of the Customer for CCaaS<\/h1>\n
Published: June 17th 2025<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Download the full report<\/h3>\n

\"Figure_2_Voice_of_the_Customer_for_Contact_Center_as_a_Service_Willingness_to_Recommend.png\"<\/p>\n

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Content Guru is an Omni-channel Cloud Contact Center Solutions provider that helps organizations provide the best customer engagement and experience.<\/p>\n

Gartner, Inc.\u00a0delivers actionable, objective insight to executives and their teams.<\/p>\n

The \u201cVoice of the Customer\u201d is a document that synthesizes Gartner Peer Insights\u2019 reviews into insights for IT decision-makers.<\/p>\n

Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers that left a review saying they would recommend its storm<\/strong>\u00ae<\/sub><\/sup> <\/strong>CX platform, in the 2025 Gartner\u00ae<\/sub><\/sup> CCaaS Voice of the Customer Report.<\/p>\n

The Gartner Peer Insights reviews platform published 2,270 ratings in the 18-month period ending January 2025 and the data shared formed the subsequent Voice of the Customer Report. In addition to leading the way for customer recommendations, the report also stated Content Guru received the highest rating for product capabilities and sales experience.<\/p>\n <\/div>\n

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Gartner, Voice of the Customer for Contact Center as a Service, Peer Contributors, 23rd May 2025<\/em><\/p>\n

GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and\/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.<\/em><\/p>\n

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.<\/em><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers that left a review saying they would recommend its storm\u00ae CX platform, in the 2025 Gartner\u00ae CCaaS Voice of the Customer Report.<\/p>\n","protected":false},"featured_media":5205,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[46],"resource_type":[4],"resource_folder":[70],"class_list":["post-4603","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-lead-in-cx-and-ai","resource_type-whitepapers"],"acf":[],"yoast_head":"\n2025 Gartner Voice of the Customer for CCaaS - English - USA<\/title>\n<meta name=\"description\" content=\"Content Guru has received the highest overall \u2018Willingness to Recommend\u2019 rating, with 100% of customers that left a review saying they would recommend its storm\u00ae CX platform, in the 2025 Gartner\u00ae CCaaS Voice of the Customer Report.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/2025-gartner-voice-of-the-customer-for-ccaas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2025 Gartner Voice of the Customer for CCaaS - 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