{"id":2765,"date":"2023-02-14T19:45:00","date_gmt":"2023-02-14T19:45:00","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2765"},"modified":"2025-02-18T19:47:31","modified_gmt":"2025-02-18T19:47:31","slug":"content-guru-extends-conversational-ai-capabilities-to-digital-channels","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-extends-conversational-ai-capabilities-to-digital-channels\/","title":{"rendered":"Content Guru Extends Conversational AI Capabilities To Digital Channels"},"content":{"rendered":"\n\n
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News<\/div>\n

Content Guru Extends Conversational AI Capabilities To Digital Channels<\/h1>\n
Published: February 14th 2023<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Content Guru, Europe\u2019s leading cloud contact center and customer experience (CX) technology provider, today announced the global availability of\u00a0enhanced conversational AI features within its\u00a0<\/a>storm<\/b><\/a>\u00ae<\/sub><\/span><\/a>\u00a0Machine Agent<\/a>\u00ae<\/sub><\/span><\/a>\u00a0intelligent automation suite<\/a>. Content Guru is now able to offer\u00a0storm<\/b>\u00a0users effortless, high-speed self-service and accurate answers as part of a conversational experience through voice and digital channels. The latest AI capabilities are embedded within\u00a0storm<\/b>\u00a0FLOW, Content Guru\u2019s intuitive, low-code service management tool. As a result,\u00a0storm<\/b>\u00a0platform users will benefit from enhanced control and detailed end-to-end reporting of the conversational AI capabilities within their services.<\/p>\n

This latest integration places best-in-class AI capabilities at the heart of\u00a0storm\u00a0<\/b>Machine Agent proposition and delivers a range of benefits to\u00a0storm<\/b>\u00a0users including an unrivaled range of languages for conversational AI and Natural Language Understanding. By leveraging conversational AI tools, both public and private sector organizations have the ability to go beyond the benefits of traditional Interactive Voice Response (IVR) and chatbots, which are powered by Natural Language Processing (NLP) technology alone.<\/p>\n

Adding conversational AI to\u00a0storm<\/b>\u00a0Machine Agent is a crucial step towards allowing organizations to meet the demands of modern CX. Content Guru\u2019s improved functionality and additional capabilities are integral to improving both the customer and the service agent experience, as well as optimizing spend.\u00a0storm<\/b>\u00a0Machine Agent\u2019s additional intelligent capabilities allow organizations to empower customers to self-serve and, for interactions requiring interaction with a human agent, conversational AI has the ability to reduce agent handling time and repetitive interactions.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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AI is playing an increasingly important role in the modern contact center and we are delighted to provide\u00a0storm<\/b>\u00a0users with market-leading conversational AI capabilities,\u201d Martin Taylor, Co-Founder and Deputy CEO at Content Guru, explained. \u201cWe are constantly innovating and pushing the boundaries to set new industry standards, and by placing the most advanced AI solutions at the heart of\u00a0storm\u00a0<\/b>Machine Agent, users will now benefit from a range of additional capabilities and reporting enhancements. The latest integration will allow both public and private sector organizations to take voice and digital interactions to the next level, whilst gaining the highest degree of control and visibility.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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About Content Guru<\/b><\/p>\n

A leader in cloud communications technology, Content Guru supplies mission-critical Customer Engagement and Experience solutions to hundreds of large organizations across the globe.<\/p>\n

Content Guru\u2019s cloud-native omnichannel communications solution,\u00a0storm<\/b>\u00ae<\/sub><\/span>,<\/b>\u00a0offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centers and customer engagement hubs meet the needs of every customer, seamlessly.\u00a0storm<\/b>\u00a0is used by public and private sector organizations across the Americas, Europe and Asia-Pac, in markets ranging from finance and healthcare through to government and utilities. Customers rely on\u00a0storm<\/b>\u00a0for mission-critical services include Sodexo, NHS England, Serco and G4S.<\/p>\n

For more information, visit:\u00a0https:\/\/www.contentguru.com\/<\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Content Guru announces the global availability of enhanced conversational AI features within its storm\u00ae Machine Agent\u00ae intelligent automation suite<\/p>\n","protected":false},"featured_media":224,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2765","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"\nContent Guru Extends Conversational AI Capabilities To Digital Channels - Content Guru<\/title>\n<meta name=\"description\" content=\"Content Guru announces the global availability of enhanced conversational AI features within its storm\u00ae Machine Agent\u00ae intelligent automation suite\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-extends-conversational-ai-capabilities-to-digital-channels\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru Extends Conversational AI Capabilities To Digital Channels - 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