{"id":2737,"date":"2024-02-27T19:18:00","date_gmt":"2024-02-27T19:18:00","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2737"},"modified":"2026-02-19T16:06:34","modified_gmt":"2026-02-19T16:06:34","slug":"content-guru-announces-new-democratised-service-management-tool","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-announces-new-democratised-service-management-tool\/","title":{"rendered":"Content Guru Announces New Democratized Service Management Tool to Reduce Real-Time Service Creation Friction"},"content":{"rendered":"\n\n
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News<\/div>\n

Content Guru Announces New Democratized Service Management Tool to Reduce Real-Time Service Creation Friction<\/h1>\n
Published: February 27th 2024<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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storm<\/i><\/b>\u00ae<\/sub> CONDUCTOR\u2122 empowers operational-level users to make impactful service changes in real-time.<\/i><\/h5>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Content Guru, a leading global provider of cloud contact center and customer experience (CX) technology, has today announced the global availability of a new workflow management tool,\u00a0storm<\/b>\u00ae<\/sub> CONDUCTOR\u2122. Authorized\u00a0<\/b>users now have the ability to make rapid service changes such as implementing new routings, announcements, and automation without administrator involvement, reducing delays and allowing changes to be rolled out instantly across the entire communications estate.<\/p>\n

The new tool enables users to adapt live services in real-time and define their own entities, such as IVR menus, announcements, and number routes ensuring great customer experience (CX) through enhanced flexibility. CONDUCTOR seamlessly integrates with\u00a0storm<\/b>\u00a0FLOW\u2122, Content Guru\u2019s no-code service designer, enabling non-technical users to manage their data-driven FLOW services and execute number and omni-channel destination management within the CONDUCTOR interface. In addition, integrated text-to-speech functionalities built into CONDUCTOR enable users to create bespoke prompts instantly, optimizing changes made to tailored customer-facing services.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cGreat CX is often hindered by delays in the change request process and the abilities delivered through\u00a0storm<\/b>\u00a0CONDUCTOR are critical to overcoming administrative challenges and powering change,\u201d commented\u00a0Richard Manthorpe, Product Director at Content Guru<\/b>. \u201cResponding flexibly to efficiently manage complex customer journeys gives supervisors more control over the experience they can offer customers, in turn reducing friction and increasing the availability of the organization\u2019s scarce IT personnel. CONDUCTOR streamlines efficiency for\u00a0storm<\/b>\u00a0users, making it safe for authorized contact center staff to control elements of the service that are relevant to them, so they can deliver great CX, every time.\u201d<\/p>\n

Discover more about CONDUCTOR<\/b><\/a><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

storm CONDUCTOR\u2122 empowers operational-level users to make impactful service changes in real-time.<\/p>\n","protected":false},"featured_media":5198,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2737","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"\nContent Guru Announces New Democratised Service Management Tool<\/title>\n<meta name=\"description\" content=\"storm CONDUCTOR\u2122 empowers operational-level users to make impactful service changes in real-time.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-announces-new-democratised-service-management-tool\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru Announces New Democratised Service Management Tool\" \/>\n<meta property=\"og:description\" content=\"storm CONDUCTOR\u2122 empowers operational-level users to make impactful service changes in real-time.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-announces-new-democratised-service-management-tool\/\" \/>\n<meta property=\"og:site_name\" content=\"English - 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