{"id":2733,"date":"2023-11-14T19:16:00","date_gmt":"2023-11-14T19:16:00","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=2733"},"modified":"2026-02-19T16:07:44","modified_gmt":"2026-02-19T16:07:44","slug":"content-guru-announces-major-expansion-of-generative-ai-support-within-its-brain-solution","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-announces-major-expansion-of-generative-ai-support-within-its-brain-solution\/","title":{"rendered":"Content Guru Announces Major Expansion of Generative AI Support Within its brain\u00ae\u00a0Solution"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">News<\/div>\n                                <h1>Content Guru Announces Major Expansion of Generative AI Support Within its brain\u00ae\u00a0Solution<\/h1>\n                <div class=\"publish-date\">Published: November 14th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>Content Guru, a leading global provider of cloud contact center and customer experience (CX) technology, has today announced a significant expansion to its\u00a0<b>brain<\/b><b><span class=\"superscript\"><sub>\u00ae<\/sub><\/span><\/b>\u00a0AI portfolio. The enhancements include new generative AI services and include support for OpenAI\u2019s GPT-4 and Google\u2019s PaLM2.<\/p>\n<p>Through<b>\u00a0brain,\u00a0<\/b>Content Guru takes care of the underlying complexities of generative AI technology for<b>\u00a0storm<\/b>\u00a0users, \u2018democratizing\u2019 the technology by removing barriers to adoption and making it widely accessible to organizations, regardless of sector or size.\u00a0<b>brain<\/b>\u00a0provides an AI orchestration layer to provide access to best-in-class AI capabilities such as Google Dialogflow, Azure AI, and IBM watsonx, as well as generative AI systems like OpenAI GPT, enabling multiple best-in-class technologies to be leveraged in a single solution, with the ability to swap in and out as technology providers leapfrog each other with new innovations.<\/p>\n<p>Organizations keen to harness the value of generative AI have been able to use\u00a0<b>brain<\/b>\u00a0to reduce costs through intelligent automation and supercharge the effectiveness of staff. Generative AI combined with real-time transcription of speech provides powerful contextual summarization to contact center agents. Digital interactions and voice transcripts are analyzed and a precis of the conversation is automatically generated, along with key problems, commitments, and blockers. Agents can review, edit, and submit content significantly boosting agent productivity, reducing the burden of monotonous administration and allow more time for tasks requiring human intelligence and emotion.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both has-bg\" style=\"background-color:#ddf3fc;\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p>\u201cContent Guru has an extensive heritage of delivering intelligent automation through\u00a0<b>brain<\/b>\u00a0and we are delighted to expanding our offering to support customers with the latest generative AI tools,\u201d commented<b>\u00a0Sean Taylor, CEO at Content Guru<\/b>. \u201cWithin the contact center, agents often spend hours every day on admin tasks that keep them from the most fulfilling aspect of their role \u2013 providing great customer experience. Generative AI is set to have a huge impact on customer and agent experiences and we are excited to be creating cutting-edge solutions that also have privacy, responsibility, safety, and reliability at their core. We look forward to further developing generative AI in the coming months to further support our customers\u2019 needs.\u201d<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <p><a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/intelligent-customer-experience-automation\/the-future-of-customer-experience-automation\" target=\"_self\">Discover more about\u00a0<\/a><a href=\"https:\/\/www.contentguru.com\/en-gb\/products\/intelligent-customer-experience-automation\/the-future-of-customer-experience-automation\" target=\"_self\"><b>brain<\/b><\/a><\/p>\n<p><b>About Content Guru<\/b><\/p>\n<p>Content Guru makes engagement easy. Its resilient cloud-based solution,\u00a0<b>storm<\/b><span class=\"superscript\"><sub>\u00ae<\/sub><\/span>, is trusted by the world\u2019s largest organizations to deliver mission-critical, first-class customer experiences quickly and accurately. Leading organizations rely on storm&#8217;s unrivalled 99.999% availability; from the world&#8217;s largest enterprises to public sector organizations and mission-critical providers, such as blue-light ambulance and police services. Content Guru delivers services in over 100 countries and enables major organizations, such as AXA, the NHS, Rakuten Communications and US Government to deliver outstanding omni-channel experiences, every time.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Content Guru has announced a significant expansion to its brain\u00ae AI portfolio. The enhancements include new generative AI services and include support for OpenAI\u2019s GPT-4 and Google\u2019s PaLM2.<\/p>\n","protected":false},"featured_media":5199,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2733","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Content Guru Announces Major Expansion of Generative AI Support Within its brain\u00ae Solution<\/title>\n<meta name=\"description\" content=\"Content Guru has announced a significant expansion to its brain\u00ae AI portfolio. 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