{"id":2569,"date":"2019-02-18T17:29:57","date_gmt":"2019-02-18T17:29:57","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2569"},"modified":"2025-07-24T08:51:24","modified_gmt":"2025-07-24T08:51:24","slug":"content-guru-wins-ventana-research-digital-leadership-award-2019","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-wins-ventana-research-digital-leadership-award-2019\/","title":{"rendered":"Content Guru Wins Ventana Research Digital Leadership Award 2019"},"content":{"rendered":"\n\n
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Content Guru Wins Ventana Research Digital Leadership Award 2019<\/h1>\n
Published: February 18th 2019<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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A global leader in cloud contact center technology, Content Guru, has won the Customer Experience category of the prestigious Ventana Research Digital Leadership Awards 2019, for its customer engagement solution,\u00a0storm\u00ae<\/sub><\/span><\/strong>.<\/p>\n

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\"Ventana<\/p>\n

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The Ventana Research Digital Leadership Awards recognize organizations and individuals that utilize technology to advance business and IT. The 12th\u00a0Annual Digital Leadership Awards showcase the leadership and use of business applications or technology that contribute significantly to the improved efficiency, productivity and performance of their organization.<\/p>\n

Content Guru has been presented with this esteemed award for its work with the UK\u2019s biggest electricity distributor, UK Power Networks. The Customer Experience category is presented to the organization that best exemplifies leadership in applications and technologies that support engagement with customers for any purpose.<\/p>\n

storm<\/strong>\u00a0has helped UK Power Networks achieve industry-leading customer satisfaction scores of 9 out of 10, while enabling its contact center to seamlessly handle 1000%+ normal contact levels in times of peak demand. Alongside this,\u00a0storm<\/strong>\u00a0has helped UK Power Networks earn an impressive \u00a319 million in revenue incentives from the UK government regulator for gas and electricity markets, Ofgem.<\/p>\n

Martin Taylor, Deputy CEO of Content Guru said:<\/p>\n

\u201cContent Guru is delighted to be presented with this award and be recognized as leaders in the customer experience industry by the Ventana Research team. We are immensely proud of the work we have done with UK Power Networks, and continue to offer a best-in-class Customer Engagement and Experience solution for all organizations.\u201d<\/p><\/blockquote>\n

\u201cThe success of meeting your customer\u2019s expectations is based on the speed and resolution that you can provide to them at any time of the day to ensure you can provide the best possible experience across any channel of interactions,\u201d said Mark Smith, CEO and chief research officer of Ventana Research, \u201cCongratulations to the UK Power Networks team for the Leadership Award in Customer Experience using Content Guru to enable the intelligence to engage customers in an omni-channel manner for over a decade to help reach customer success.\u201d<\/p><\/blockquote>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

Prestigious US-based analysts, Ventana Research, awarded Content Guru and UK Power Networks with the 2019 Digital Leadership Award for Customer Service.<\/p>\n","protected":false},"featured_media":1505,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[],"resource_type":[47],"resource_folder":[73],"class_list":["post-2569","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_type-news"],"acf":[],"yoast_head":"\nContent Guru Wins Ventana Research Digital Leadership Award 2019 - English - USA<\/title>\n<meta name=\"description\" content=\"Prestigious US-based analysts, Ventana Research, awarded Content Guru and UK Power Networks with the 2019 Digital Leadership Award for Customer Service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/news\/content-guru-wins-ventana-research-digital-leadership-award-2019\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Content Guru Wins Ventana Research Digital Leadership Award 2019 - 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