{"id":2302,"date":"2020-06-02T00:00:50","date_gmt":"2020-06-02T00:00:50","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=2302"},"modified":"2026-02-19T16:11:50","modified_gmt":"2026-02-19T16:11:50","slug":"compliance-from-home","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/blogs\/compliance-from-home\/","title":{"rendered":"Compliance From Home"},"content":{"rendered":"\n\n
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Blogs<\/div>\n

Compliance From Home<\/h1>\n
Published: June 2nd 2020<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Governments around the world are preparing to ease lockdown restrictions, but there is uncertainty around how long it will take for life to return to normal. Although home working has been a short-term solution for some contact centers in response to the coronavirus crisis, it could have a long-term impact on the traditional, office-based contact center.<\/p>\n

Your contact center needs to operate as effectively and securely at home, as it does in the office, in order to maintain your customers\u2019 loyalty and trust. This means remaining\u00a0compliant<\/b>: conforming to industry regulations such as the Data Protection Act 2018 and GDPR, as well as upholding internal policies and procedures. A compliance breach can be as easy as an agent leaving their device unlocked in a shared property, but the consequences can be devastating. You risk heavy company fines, catastrophic publicity, and irreparable reputational damage amongst your customers. For a data breach alone, you could be fined up to \u20ac20 million or 4% of worldwide turnover.[1]<\/span><\/sup><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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How to ensure compliance<\/b><\/h3>\n<\/article>\n<\/div>\n

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The home working environment presents several challenges to security and compliance, so your contact center needs to adapt.<\/p>\n