{"id":1951,"date":"2022-06-17T13:46:24","date_gmt":"2022-06-17T13:46:24","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1951"},"modified":"2026-02-19T15:25:22","modified_gmt":"2026-02-19T15:25:22","slug":"uk-power-networks","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/uk-power-networks\/","title":{"rendered":"UK Power Networks"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Customer Success Stories<\/div>\n                                <h1>UK Power Networks<\/h1>\n                <div class=\"publish-date\">Published: June 17th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h4 style=\"text-align: center\">About<\/h4>\n<p style=\"text-align: center\">UK Power Networks is the UK\u2019s biggest electricity distributor, delivering power to 8.3 million homes and businesses with a network covering over 30,000 square kilometers. As the most cost-effective Distribution Network Operator (DNO), UK Power Networks recognizes its position as a monopoly provider of an essential service. It continually invests in its network to meet its customers\u2019 needs.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"268\" src=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/ukpower_white.png\" class=\"attachment-full size-full\" alt=\"UK Power Networks\" srcset=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/ukpower_white.png 1000w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/ukpower_white-300x80.png 300w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/ukpower_white-768x206.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/div>\n                        <div class=\"quote-content\"><p>\u201cScalability and resilience are crucial in extreme weather events and it\u2019s critical that life-threatening calls are dealt with. On average, we receive 1200 calls daily, but disruption will cause significant spikes. A recent incident caused 50,000 customers to lose power. We received 400 calls in the first 10 minutes. We were able to react quickly and record a message about the situation so the IVR could communicate that message when the affected region called in.<\/p>\n<p>Customers were able to drop off the line as soon as they listened to the message as they had the information they needed. It\u2019s incredible that we can manage these spikes so effectively!\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">UK Power Networks<\/div>\n                        <div class=\"quote-author-position\">Contact Center Manager Service Delivery Manager<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the Full Case Study<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Fill out a few details and receive a flyer detailing how UK Power Networks:\u00a0<\/article>\n<\/div>\n<\/div>\n<div class=\"col-span-1 md:flex md:items-center\">\n<ul>\n<li>Reduced repeat callers by <strong>50%<\/strong>.<\/li>\n<li>Reduced response times to <strong>below 3 seconds<\/strong>.<\/li>\n<li>Achieved<strong> 94%<\/strong> compliance levels.<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-1372 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/cg_logo_power_networks.svg\" alt=\"\" width=\"300\" height=\"170\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1057\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>UKPN delivers power to 8.3 million homes. storm\u00ae allows them to stay in constant contact, even at 1000%+ levels of demand.<\/p>\n","protected":false},"featured_media":5197,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[55],"resource_topic":[42,36,44],"resource_type":[13],"resource_folder":[71],"class_list":["post-1951","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-utilities","resource_topic-custom-integrations-and-solutions","resource_topic-cx-at-scale","resource_topic-drive-digital-transformation","resource_type-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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