{"id":1896,"date":"2023-04-26T10:59:15","date_gmt":"2023-04-26T10:59:15","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1896"},"modified":"2026-02-19T15:22:13","modified_gmt":"2026-02-19T15:22:13","slug":"tesco-bank","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/tesco-bank\/","title":{"rendered":"Tesco Bank"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Customer Success Stories<\/div>\n                                <h1>Tesco Bank<\/h1>\n                <div class=\"publish-date\">Published: April 26th 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h4 style=\"text-align: center\">About<\/h4>\n<p style=\"text-align: center\">Tesco Bank was founded in 1997 and is part of Tesco \u2013 the largest supermarket in the UK. It is headquartered in Edinburgh, and serves over five million customers, offering a range of products such as credit cards, personal loans, savings and insurance. It is the fourth largest provider of unsecured loans and the sixth largest credit card issuer in the UK.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"2756\" height=\"700\" src=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo_white.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo_white.png 2756w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo_white-300x76.png 300w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo_white-1024x260.png 1024w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo_white-768x195.png 768w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo_white-1536x390.png 1536w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo_white-2048x520.png 2048w\" sizes=\"auto, (max-width: 2756px) 100vw, 2756px\" \/><\/div>\n                        <div class=\"quote-content\"><p>\u201cWe were looking for an agile vendor that could improve our Customer and Colleague experience whilst having the scope to make changes ourselves, rather than be beholden on others. We found that in Content Guru with whom we have forged a successful working relationship from the initial launch through to the ongoing development of our <strong>storm<\/strong> platform.&#8221;<\/p>\n<\/div>\n                        <div class=\"quote-author\">Tesco Bank<\/div>\n                        <div class=\"quote-author-position\">Chief Technology Officer<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the Full Case Study<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Fill out a few details and receive a flyer detailing how Tesco Bank:\u00a0<\/article>\n<\/div>\n<\/div>\n<div class=\"col-span-1 md:flex md:items-center\">\n<ul>\n<li>Reduced average handling time by <strong>30 seconds<\/strong>.<\/li>\n<li>Increased agent positive feedback by <strong>9%<\/strong>.<\/li>\n<li>Increased CSAT by <strong>14%<\/strong>.<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-2403 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo-300x76.png\" alt=\"\" width=\"300\" height=\"76\" srcset=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo-300x76.png 300w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo-1024x260.png 1024w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo-768x195.png 768w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo-1536x390.png 1536w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2023\/04\/tesco-bank-logo-2048x520.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1057\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Tesco Bank was founded in 1997 and is part of Tesco \u2013 the largest supermarket in the UK. It is headquartered in Edinburgh, and serves over five million customers, offering a range of products such as credit cards, personal loans, savings and insurance. It is the fourth largest provider of unsecured loans and the sixth largest credit card issuer in the UK.<\/p>\n","protected":false},"featured_media":5209,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[53],"resource_topic":[44,45],"resource_type":[13],"resource_folder":[71],"class_list":["post-1896","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-financial-services","resource_topic-drive-digital-transformation","resource_topic-move-to-the-cloud","resource_type-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tesco Bank - English - USA<\/title>\n<meta name=\"description\" content=\"Tesco Bank was founded in 1997 and is part of Tesco \u2013 the largest supermarket in the UK. 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