{"id":1841,"date":"2022-06-17T12:13:57","date_gmt":"2022-06-17T12:13:57","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1841"},"modified":"2026-02-19T15:27:18","modified_gmt":"2026-02-19T15:27:18","slug":"rail-delivery-group","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/rail-delivery-group\/","title":{"rendered":"Rail Delivery Group"},"content":{"rendered":"\n\n
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Customer Success Stories<\/div>\n

Rail Delivery Group<\/h1>\n
Published: June 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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About<\/h4>\n

Rail Delivery Group is responsible for all rail services in the UK, overseeing a record\u00a01.7 billion business and leisure journeys\u00a0made in 2017, and facing rapidly increasing customer demand for real-time service information.<\/p>\n

Rail Delivery Group needs its\u00a0critical information services\u00a0to be constantly accessible, yet it faces unpredictable disruptions such as major weather events, which cause inquiry volumes to skyrocket. These disruptions previously overloaded Rail Delivery Group\u2019s communication systems, but it was not cost-effective to deploy premise-based equipment or hosted services that would rarely be used to capacity.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\u201cWe first went live with\u00a0storm\u00ae<\/sub><\/strong>\u00a0to use its scalability as a buffer to handle the demand surges caused by disruptions, such as weather events, which had previously overwhelmed our systems. With access to the full capacity of\u00a0storm<\/strong>, we\u2019re assured that we will always be able to handle even extreme levels of demand.<\/p>\n

Due to the modular nature of\u00a0storm<\/strong>, we\u2019re able to introduce new features as\u00a0and when required, allowing us to meet our customers\u2019 omni-channel expectations for instant information, however they choose to interact, wherever they are and whenever the time.\u201d<\/p>\n<\/div>\n

Rail Delivery Group<\/div>\n
Senior Service Delivery Manager<\/div>\n <\/div>\n <\/div>\n\n
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Download the Full Case Study<\/h3>\n
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Fill out a few details and receive a flyer detailing how the Rail Delivery Group:\u00a0<\/article>\n<\/div>\n<\/div>\n
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  • Automatically interprets customer messages with 95% accuracy<\/strong>.<\/li>\n
  • Makes more than 50 updates per day<\/strong> using self-service tools.<\/li>\n
  • Accesses accurate to-the-second customer data<\/strong> to improve CX.<\/li>\n<\/ul>\n<\/div>\n

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    Rail Delivery Group oversees around 1.7 billion rail journeys a year. Through brain\u00ae, they automatically interpret messages with 95% accuracy.<\/p>\n","protected":false},"featured_media":5210,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[56],"resource_topic":[42,36,44],"resource_type":[13],"resource_folder":[71],"class_list":["post-1841","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-retail-and-travel","resource_topic-custom-integrations-and-solutions","resource_topic-cx-at-scale","resource_topic-drive-digital-transformation","resource_type-customer-success-stories"],"acf":[],"yoast_head":"\nRail Delivery Group - English - USA<\/title>\n<meta name=\"description\" content=\"Discover how the Rail Delivery Group automatically interprets customer messages with 95% accuracy with storm\u00ae.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/rail-delivery-group\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rail Delivery Group - 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