{"id":1568,"date":"2022-06-17T13:34:36","date_gmt":"2022-06-17T13:34:36","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1568"},"modified":"2026-02-19T15:25:43","modified_gmt":"2026-02-19T15:25:43","slug":"leonardo-hotels","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/leonardo-hotels\/","title":{"rendered":"Leonardo Hotels"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Customer Success Stories<\/div>\n                                <h1>Leonardo Hotels<\/h1>\n                <div class=\"publish-date\">Published: June 17th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(1, 1fr)\">\n                                    <div class=\"col \">\n                        <h4 style=\"text-align: center\">About<\/h4>\n<p style=\"text-align: center\">Leonardo Hotels operate in 10 countries and 48 destinations, the hotel portfolio offers 110 hotels with 18,000+ rooms. Centrally located, they are known for high quality and service standards as well as stylish interior design with regional flair.<\/p>\n<p style=\"text-align: center\">The hotel chain needed to open a contact center to handle reservations more effectively, but it didn\u2019t want to lose the personal touch of its customer service. Directing all reservations calls to a non-geographic number to provide a centralized booking service would have made customers keenly aware that they were interacting with a contact center rather than with the hotel of their choice.<\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-quote-slider toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"quote-slider-area\">\n\n                    <div class=\"quote-background-image\" style=\"background-image:url('https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/c4dcf3a9e4b519d13241b7c103ff462b.jpg')\"><\/div>\n        \n        <div class=\"container\">\n\n            <div class=\"quote-slider\">\n                                    <div class=\"quote\">\n                        <div class=\"quote-logo\"><img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/leonardo-hotels-logo.png\" class=\"attachment-full size-full\" alt=\"Leonardo Hotels Logo\" srcset=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/leonardo-hotels-logo.png 225w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/leonardo-hotels-logo-150x150.png 150w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/div>\n                        <div class=\"quote-content\"><p>\u201cWe chose\u00a0<strong>storm<sub>\u00ae<\/sub><\/strong>\u2019s cloud-based IP contact center because of the flexibility\u00a0it gave us for the use of intelligent IVR and call routing with a low total cost of ownership. We\u2019ve enjoyed the savings and consistency associated with a centralized system, without compromising the experience for customers calling in to the contact center. <strong>storm<\/strong> is also making a crucial difference to the customer experience in our hotels. Our reception teams have more time to deliver outstanding service and they are less pressured at peak times.\u201d<\/p>\n<\/div>\n                        <div class=\"quote-author\">Leonardo Hotels<\/div>\n                        <div class=\"quote-author-position\">IT Manager<\/div>\n                    <\/div>\n                            <\/div>\n\n            <div class=\"quote-slider-controls\"><\/div>\n\n        <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h3>Download the Full Case Study<\/h3>\n<div class=\"col-span-1 md:flex md:items-center\">\n<div class=\"flex flex-col space-y-4\">\n<article class=\"rich-text space-y-4 prose max-w-none prose-headings:font-semibold prose-headings:leading-tight prose-h1:font-extrabold prose-h1:text-4xl prose-h1:md:text-6xl prose-h2:text-3xl prose-h2:md:text-5xl prose-h3:text-2xl prose-h3:md:text-4xl prose-h4:font-medium prose-h4:text-xl prose-p:my-0 prose-p:break-word prose-p:leading-6 prose-headings:text-Primary\/p900 prose-p:text-Core\/Body prose-a:text-Core\/Body prose-ol:text-Core\/Body prose-ul:text-Core\/Body prose-ul:list-[square] prose-ul:marker:text-SP2\/800 prose-li:text-Core\/Body prose-li:marker:text-SP2\/800 prose-code:text-Core\/Body\">Fill out a few details and receive a flyer detailing how Leonardo Hotels:\u00a0<\/article>\n<\/div>\n<\/div>\n<div class=\"col-span-1 md:flex md:items-center\">\n<ul>\n<li>Deliver outstanding service and are less pressured at peak times.<\/li>\n<li>Retained its existing numbers and local brand identity.<\/li>\n<li>Implemented self-service for FAQs.<\/li>\n<\/ul>\n<\/div>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1384 aligncenter\" src=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/leonardo-hotels-logo.png\" alt=\"\" width=\"225\" height=\"225\" srcset=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/leonardo-hotels-logo.png 225w, https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/leonardo-hotels-logo-150x150.png 150w\" sizes=\"auto, (max-width: 225px) 100vw, 225px\" \/><\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1057\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Leonardo Hotels operates a network of hotels across Europe. storm\u00ae allows them to seamlessly route calls and enhance their customer experience.<\/p>\n","protected":false},"featured_media":5209,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[56],"resource_topic":[36,44],"resource_type":[13],"resource_folder":[71],"class_list":["post-1568","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-retail-and-travel","resource_topic-cx-at-scale","resource_topic-drive-digital-transformation","resource_type-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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