{"id":1539,"date":"2022-06-17T12:54:58","date_gmt":"2022-06-17T12:54:58","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1539"},"modified":"2026-02-19T15:26:06","modified_gmt":"2026-02-19T15:26:06","slug":"herts-urgent-care-huc","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/","title":{"rendered":"Herts Urgent Care (HUC)"},"content":{"rendered":"\n\n
\n\n \n\n\n
\n
\n
Customer Success Stories<\/div>\n

Herts Urgent Care (HUC)<\/h1>\n
Published: June 17th 2022<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n
\n

About<\/h4>\n

HUC\u00a0runs the NHS 111 telephone line and General Practitioner (GP) out-of-hours services for over 3.3 million people in the East of England, both of which are crucial components of the NHS\u2019s urgent care response. Around 20% of patients who use these telephone services still need to be seen in person, but face-to-face consultations place both patients and clinicians at risk of coronavirus infection.<\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

\n\n \n\n\n
\n\n
<\/div>\n \n
\n\n
\n
\n
\"\"<\/div>\n

“With UK lockdown measures in place and growing fears over the risks of face-to-face consultations, our over-the-phone urgent care services have been more popular than ever. We needed a way to make video consultations a realistic option for our services, thereby minimizing in person contact while ensuring patients can be assessed properly.<\/p>\n

Having worked with Content Guru and used their storm\u00ae<\/sub><\/strong> platform for 5 years, we were confident they would be able to provide us with a solution. The team worked quickly to roll out video consultations for our clinicians, an easy-to-use application which is now widely utilized by our teams.\u201d<\/p>\n<\/div>\n

HUC<\/div>\n
Janice Greenhill – Chief Operating Officer<\/div>\n <\/div>\n <\/div>\n\n
<\/div>\n\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
\n\n \n\n\n
\n
\n
\n
\n

Download the Full Case Study<\/h3>\n
\n
\n
Fill out a few details and receive a flyer detailing how HUC:\u00a0<\/article>\n<\/div>\n<\/div>\n
\n
    \n
  • Improved the reliability of remote clinical decisions.<\/li>\n
  • Enabled better management of cases with no need for face-to-face consultations.<\/li>\n
  • Reduced the physical resources required and therefore lowered the costs to run services.<\/li>\n<\/ul>\n<\/div>\n

     <\/p>\n

    \"\"<\/p>\n <\/div>\n

    \n

    <\/p>\n

    <\/form>\n

    <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

    HUC runs out-of-hours health services for over 3.3 million people. storm\u00ae enabled instant video calling for a seamless patient experience.<\/p>\n","protected":false},"featured_media":5197,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[60],"resource_topic":[38,42,36,44],"resource_type":[13],"resource_folder":[71],"class_list":["post-1539","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_industry-healthcare","resource_topic-csat-improvements","resource_topic-custom-integrations-and-solutions","resource_topic-cx-at-scale","resource_topic-drive-digital-transformation","resource_type-customer-success-stories"],"acf":[],"yoast_head":"\nHerts Urgent Care (HUC) - English - USA<\/title>\n<meta name=\"description\" content=\"HUC runs out-of-hours health services for over 3.3 million people. storm\u00ae enabled instant video calling for a seamless patient experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Herts Urgent Care (HUC) - English - USA\" \/>\n<meta property=\"og:description\" content=\"HUC runs out-of-hours health services for over 3.3 million people. storm\u00ae enabled instant video calling for a seamless patient experience.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/\" \/>\n<meta property=\"og:site_name\" content=\"English - USA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ContentGuruLtd\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-19T15:26:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/02\/CSS-3-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1463\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@cgchirp\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/\",\"name\":\"Herts Urgent Care (HUC) - English - USA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2026\\\/02\\\/CSS-3-scaled.jpg\",\"datePublished\":\"2022-06-17T12:54:58+00:00\",\"dateModified\":\"2026-02-19T15:26:06+00:00\",\"description\":\"HUC runs out-of-hours health services for over 3.3 million people. storm\u00ae enabled instant video calling for a seamless patient experience.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2026\\\/02\\\/CSS-3-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2026\\\/02\\\/CSS-3-scaled.jpg\",\"width\":2560,\"height\":1463,\"caption\":\"CSS (3)\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/resources\\\/customer-success-stories\\\/herts-urgent-care-huc\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Herts Urgent Care (HUC)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/#website\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/\",\"name\":\"USA - Content Guru\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/#organization\",\"name\":\"Content Guru\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"contentUrl\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/wp-content\\\/uploads\\\/sites\\\/10\\\/2025\\\/02\\\/CG-Logo-Dark-Blue_Outlines-1.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Content Guru\"},\"image\":{\"@id\":\"https:\\\/\\\/www.contentguru.com\\\/en-us\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ContentGuruLtd\",\"https:\\\/\\\/x.com\\\/cgchirp\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Herts Urgent Care (HUC) - English - USA","description":"HUC runs out-of-hours health services for over 3.3 million people. storm\u00ae enabled instant video calling for a seamless patient experience.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/","og_locale":"en_US","og_type":"article","og_title":"Herts Urgent Care (HUC) - English - USA","og_description":"HUC runs out-of-hours health services for over 3.3 million people. storm\u00ae enabled instant video calling for a seamless patient experience.","og_url":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/","og_site_name":"English - USA","article_publisher":"https:\/\/www.facebook.com\/ContentGuruLtd","article_modified_time":"2026-02-19T15:26:06+00:00","og_image":[{"width":2560,"height":1463,"url":"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/02\/CSS-3-scaled.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@cgchirp","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/","url":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/","name":"Herts Urgent Care (HUC) - English - USA","isPartOf":{"@id":"https:\/\/www.contentguru.com\/en-us\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/#primaryimage"},"image":{"@id":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/#primaryimage"},"thumbnailUrl":"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/02\/CSS-3-scaled.jpg","datePublished":"2022-06-17T12:54:58+00:00","dateModified":"2026-02-19T15:26:06+00:00","description":"HUC runs out-of-hours health services for over 3.3 million people. storm\u00ae enabled instant video calling for a seamless patient experience.","breadcrumb":{"@id":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/#primaryimage","url":"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/02\/CSS-3-scaled.jpg","contentUrl":"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2026\/02\/CSS-3-scaled.jpg","width":2560,"height":1463,"caption":"CSS (3)"},{"@type":"BreadcrumbList","@id":"https:\/\/www.contentguru.com\/en-us\/resources\/customer-success-stories\/herts-urgent-care-huc\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.contentguru.com\/en-us\/"},{"@type":"ListItem","position":2,"name":"Herts Urgent Care (HUC)"}]},{"@type":"WebSite","@id":"https:\/\/www.contentguru.com\/en-us\/#website","url":"https:\/\/www.contentguru.com\/en-us\/","name":"USA - Content Guru","description":"","publisher":{"@id":"https:\/\/www.contentguru.com\/en-us\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.contentguru.com\/en-us\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.contentguru.com\/en-us\/#organization","name":"Content Guru","url":"https:\/\/www.contentguru.com\/en-us\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.contentguru.com\/en-us\/#\/schema\/logo\/image\/","url":"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","contentUrl":"https:\/\/www.contentguru.com\/en-us\/wp-content\/uploads\/sites\/10\/2025\/02\/CG-Logo-Dark-Blue_Outlines-1.svg","width":"1024","height":"1024","caption":"Content Guru"},"image":{"@id":"https:\/\/www.contentguru.com\/en-us\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ContentGuruLtd","https:\/\/x.com\/cgchirp"]}]}},"_links":{"self":[{"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/resource\/1539","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/resource"}],"about":[{"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/types\/resource"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/media\/5197"}],"wp:attachment":[{"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/media?parent=1539"}],"wp:term":[{"taxonomy":"resource_industry","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/resource_industry?post=1539"},{"taxonomy":"resource_topic","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/resource_topic?post=1539"},{"taxonomy":"resource_type","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/resource_type?post=1539"},{"taxonomy":"resource_folder","embeddable":true,"href":"https:\/\/www.contentguru.com\/en-us\/wp-json\/wp\/v2\/resource_folder?post=1539"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}