{"id":1425,"date":"2022-12-06T00:00:34","date_gmt":"2022-12-06T00:00:34","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1425"},"modified":"2026-02-19T11:48:42","modified_gmt":"2026-02-19T11:48:42","slug":"a-day-in-the-life-the-cx-tech-helping-agents-beat-software-bloat","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/a-day-in-the-life-the-cx-tech-helping-agents-beat-software-bloat\/","title":{"rendered":"A Day in the Life: The CX Tech Helping Agents Beat Software Bloat"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>A Day in the Life: The CX Tech Helping Agents Beat Software Bloat<\/h1>\n                <div class=\"publish-date\">Published: December 6th 2022<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Streamlining agent experience<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">How do you discern between beneficial additions and useless clutter? The key is to get inside the mind of the agent. This report aims to do just that; taking you through a day in the life of the typical agent, examining the consequences of software bloat, and what can be done to address it.<\/p>\n<p>In this whitepaper, you will discover:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>The facts and figures behind harmful software bloat.<\/li>\n<li>The daily routine of a contact center agent.<\/li>\n<li>The cloud-based tools that can help you beat software bloat.<\/li>\n<\/ul>\n<p>Fill out a few details and receive the full whitepaper as a PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1056\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Technology isn\u2019t always a silver bullet. Adding a new app isn\u2019t always beneficial. In a time-sensitive workspace like the contact center, software bloat is a serious handicap.<\/p>\n","protected":false},"featured_media":5205,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[40],"resource_type":[4],"resource_folder":[70],"class_list":["post-1425","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-back-office-optimization","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>A Day in the Life: The CX Tech Helping Agents Beat Software Bloat - English - USA<\/title>\n<meta name=\"description\" content=\"Technology isn\u2019t always a silver bullet. Adding a new app isn\u2019t always beneficial. In a time-sensitive workspace like the contact center, software bloat is a serious handicap.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/a-day-in-the-life-the-cx-tech-helping-agents-beat-software-bloat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A Day in the Life: The CX Tech Helping Agents Beat Software Bloat - English - USA\" \/>\n<meta property=\"og:description\" content=\"Technology isn\u2019t always a silver bullet. Adding a new app isn\u2019t always beneficial. 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