{"id":1164,"date":"2023-02-23T00:00:52","date_gmt":"2023-02-23T00:00:52","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&#038;p=1164"},"modified":"2026-02-19T11:46:55","modified_gmt":"2026-02-19T11:46:55","slug":"keep-contact-and-carry-on-why-business-continuity-is-essential-to-your-cx-strategy","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/keep-contact-and-carry-on-why-business-continuity-is-essential-to-your-cx-strategy\/","title":{"rendered":"Keep Contact and Carry On: Why Business Continuity is Essential to your CX Strategy"},"content":{"rendered":"\n\n    <section class=\"block-resource-hero toast-block no-margin no-padding\"> \n\n        \n\n\n    <div class=\"resource-hero\">\n        <div class=\"container\">\n                                                <div class=\"resource-type\">Whitepapers<\/div>\n                                <h1>Keep Contact and Carry On: Why Business Continuity is Essential to your CX Strategy<\/h1>\n                <div class=\"publish-date\">Published: February 23rd 2023<\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <\/section>\n\n\n\n\n\n    <section class=\"block-columns toast-block no-margin padding-both\"> \n\n        \n\n\n<div class=\"columns-area\">\n    <div class=\"container\">\n                                <div class=\"main-column-grid grid\" style=\"grid-template-columns:repeat(2, 1fr)\">\n                                    <div class=\"col \">\n                        <h2 data-pm-slice=\"1 1 []\"><strong>Your CX business continuity plan<\/strong><\/h2>\n<p data-pm-slice=\"1 1 []\">Business Continuity refers to the ways your business manages risk; how you ensure that service continues, even after an unprecedented disaster. Business Continuity can include everything from leadership succession plans to fire safety training, to the processes in place to ensure that you remain in continuous contact with your customers.<\/p>\n<p>With this whitepaper, you will:<\/p>\n<ul class=\"rt-bullet-list\">\n<li>Learn the key elements of a contact center business continuity plan.<\/li>\n<li>Discover the benefits of proactive customer contact when preparing for the worst.<\/li>\n<li>Find ways to support your agents through tough times.<\/li>\n<\/ul>\n<p>Fill out a few details and receive the full whitepaper as a PDF.<\/p>\n                    <\/div>\n                                    <div class=\"col \">\n                        <p> <\/p>\n<form id=\"mktoForm_1056\"><\/form>\n<p> <\/p>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/div>\n\n    \n    <\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>Business Continuity refers to the ways your business manages risk; how you ensure that service continues,<br \/>\neven after an unprecedented disaster. <\/p>\n","protected":false},"featured_media":5204,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[37],"resource_type":[4],"resource_folder":[70],"class_list":["post-1164","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-mission-critical-communications","resource_type-whitepapers"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Keep Contact and Carry On: Why Business Continuity is Essential to your CX Strategy - English - USA<\/title>\n<meta name=\"description\" content=\"Business Continuity refers to the ways your business manages risk; how you ensure that service continues, even after an unprecedented disaster.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/keep-contact-and-carry-on-why-business-continuity-is-essential-to-your-cx-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Keep Contact and Carry On: Why Business Continuity is Essential to your CX Strategy - English - USA\" \/>\n<meta property=\"og:description\" content=\"Business Continuity refers to the ways your business manages risk; 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