{"id":1141,"date":"2023-09-18T00:00:18","date_gmt":"2023-09-18T00:00:18","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?post_type=resource&p=1141"},"modified":"2026-02-19T11:44:32","modified_gmt":"2026-02-19T11:44:32","slug":"the-voice-renaissance-in-the-omni-channel-contact-center","status":"publish","type":"resource","link":"https:\/\/www.contentguru.com\/en-us\/resources\/whitepapers\/the-voice-renaissance-in-the-omni-channel-contact-center\/","title":{"rendered":"Hearing the Voice of Reason: The Voice Renaissance in the Omni-Channel Contact Center"},"content":{"rendered":"\n\n
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Whitepapers<\/div>\n

Hearing the Voice of Reason: The Voice Renaissance in the Omni-Channel Contact Center<\/h1>\n
Published: September 18th 2023<\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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The age of voice isn’t over<\/strong><\/h2>\n

The contact center of the twenty-first century is omni-channel; customers get in touch whenever, wherever, and by whichever means they prefer. In this digital future, it can be tempting to view voice interactions\u2014whether over the telephone or digitally\u2014as outdated. Recently, one US airline went as far as to remove voice from their contact center altogether. Is this age of voice coming to an end?<\/p>\n

With this whitepaper, you will:<\/p>\n

    \n
  • Uncover the anatomy of a voice contact<\/strong>, from start to finish.<\/li>\n
  • Learn about key strategies <\/strong>for enhancing your voice interactions.<\/li>\n
  • Discover the AI-powered technologies <\/strong>driving the voice renaissance<\/strong>.<\/li>\n<\/ul>\n

    Fill out a few details and receive the full whitepaper as a PDF.<\/p>\n <\/div>\n

    \n

    <\/p>\n

    <\/form>\n

    <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"

    The contact center of the twenty-first century is omni-channel; customers get in touch whenever, wherever, and by whichever means they prefer. In this digital future, it can be tempting to view voice interactions\u2014 whether over the telephone or digitally\u2014as outdated.<\/p>\n","protected":false},"featured_media":5204,"template":"","meta":{"_acf_changed":true,"inline_featured_image":false},"resource_industry":[],"resource_topic":[44],"resource_type":[4],"resource_folder":[70],"class_list":["post-1141","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_topic-drive-digital-transformation","resource_type-whitepapers"],"acf":[],"yoast_head":"\nHearing the Voice of Reason: The Voice Renaissance in the Omni-Channel Contact Center - English - USA<\/title>\n<meta name=\"description\" content=\"The contact center of the twenty-first century is omni-channel; customers get in touch whenever, wherever, and by whichever means they prefer. 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