{"id":817,"date":"2025-02-14T16:21:24","date_gmt":"2025-02-14T16:21:24","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=817"},"modified":"2026-02-12T09:26:00","modified_gmt":"2026-02-12T09:26:00","slug":"mission-critical-communications","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/solutions\/needs\/mission-critical-communications\/","title":{"rendered":"Mission Critical Communications"},"content":{"rendered":"\n\n
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When it Matters Most –
\r\nWe\u2019re There<\/h1>\n

We deliver the highest level of platform availability on
\nthe market, so your customers will always be able to
\nreach you, no matter the circumstances.<\/span><\/p>\n<\/div>\n

\n Discover more<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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Unparalleled Reliability<\/span><\/h3>\n

The <\/span>storm\u00ae<\/sub><\/sup><\/b> and <\/span>brain\u00ae<\/sub><\/sup><\/b> platforms offer 99.999%+ availability. That\u2019s why we\u2019re the only cloud communications provider trusted by blue-light emergency services.<\/span><\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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\n \"Mission <\/div>\n \n
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We Provide Mission-Critical Availability<\/h3>\n

We offer the highest levels of availability, reliability, and security. Organizations come to us for mission-critical communications; those contacts too important to go unanswered.<\/span><\/p>\n

Our private cloud<\/b> means that we\u2019ll always have the capacity to support your communications, at any level of demand.<\/span><\/p>\n

Our services are hosted on <\/span>in-nation data centers<\/b>, ensuring complete sovereignty over sensitive data.<\/span><\/p>\n

We\u2019ve achieved <\/span>globally recognized security accreditations<\/b>, such as the US government\u2019s FedRAMP standard at the \u2018High Impact\u2019 level.<\/span><\/p>\n

We\u2019ve supported some of the<\/span> world\u2019s largest CCaaS deployments<\/b>, including 70,000 concurrent agents for one retailer, and 20,000 agents for the UK\u2019s \u2018Test and Trace\u2019 program.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Building Resilient CX<\/span><\/h3>\n

Customer experience (CX) is an investment in your business. It\u2019s a commitment to your customers, and that commitment doesn\u2019t stop in an emergency.<\/span><\/p>\n

When demand surges, you need to respond to every single contact. When disaster strikes, you need to offer continual support to customers. Availability is the golden rule of CX; no matter what happens, always pick up the phone.<\/span><\/p>\n <\/div>\n

\n \"Mission <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Instant Disaster Recovery<\/span><\/h3>\n

When you can\u2019t access your office, you need a safe, instant way to enable Disaster Recovery.<\/span><\/p>\n

Our solutions let you enable DR remotely, via app, email, or SMS. No matter the situation at your office, you\u2019ll be able to keep customers in the loop, routing either to a pre-recorded message, or to chatbots and remote agents.<\/span><\/p>\n <\/div>\n

\n \"Mission <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Why Us?<\/span><\/h3>\n

We offer more than just security and compliance.\u00a0<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Availability<\/h5>\n
We are the only cloud vendor supporting national blue-light emergency services.
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Highest Scalability<\/h5>\n
We\u2019ve supported the world\u2019s largest cloud contact center deployments; that looks like 75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.<\/div>\n <\/div>\n <\/div>\n
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Greatest Security<\/h5>\n
We\u2019ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We\u2019re also the only cloud communications provider to have achieved the US government\u2019s FedRAMP accreditation at the \u2018High Impact\u2019 level.<\/div>\n <\/div>\n <\/div>\n
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Highest CSAT<\/h5>\n
Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Put <\/span>Knowledge<\/i><\/b> First<\/span><\/h3>\n

Text: Explore our resource library, and discover the ways we support your AI ambitions<\/span><\/p>\n <\/div>\n

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Customer Success Stories<\/div>\n

UK Power Networks<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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Whitepapers<\/div>\n

Forecasting the Future: Your Guide to Behavioral Analytics in Customer Service<\/h4>\n <\/div>\n <\/div>\n <\/a>\n \n
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<\/div>\n
<\/div>\n
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Whitepapers<\/div>\n

Intelligent Journeys: The AI Driving Next-Generation Customer Journeys<\/h4>\n <\/div>\n <\/div>\n <\/a>\n <\/div>\n <\/div>\n
<\/div>\n <\/div>\n <\/div>\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":813,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[16],"class_list":["post-817","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nContact Center You Can Rely On - Content Guru Inc.<\/title>\n<meta name=\"description\" content=\"The storm and brain platforms offer 99.999%+ availability. 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