{"id":815,"date":"2025-02-14T16:20:52","date_gmt":"2025-02-14T16:20:52","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=815"},"modified":"2026-02-19T15:33:19","modified_gmt":"2026-02-19T15:33:19","slug":"cx-at-scale","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/solutions\/needs\/cx-at-scale\/","title":{"rendered":"CX at Scale"},"content":{"rendered":"\n\n
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Scale Up Quickly<\/h1>\n

Meet peaks in demand with ease. Ensure
\nflawless service, no matter the volume<\/span><\/p>\n

Book a Demo<\/a><\/p>\n<\/div>\n <\/div>\n <\/div>\n

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Unmatched Scalability<\/strong><\/h3>\n

The\u00a0storm<\/b>\u00ae<\/sub><\/sup>\u00a0platform is hyper-scale by nature, and trusted by the largest organizations to underpin mission-critical services. For one customer, we deployed 70,000 concurrent digital agents, and successfully scale to meet demand 1000% above average.<\/p>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n

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The Keys to Scalable CX<\/span><\/h3>\n

Our solutions ensure scalability in a number of key ways:<\/span><\/p>\n

Anticipating inquiries with proactive communications –<\/b> Proactive communications reduce demand for your contact center, while agents empowered with the information they need leads to swift inquiry resolution.<\/span><\/p>\n

Reach the right person, at the right time – <\/b>Intelligently route your communications so each customer reaches the right department, and the agent best suited to the inquiry, every time.<\/span><\/p>\n

Optimize the agent experience <\/b>– Empower your agents with the tools to efficiently respond to points of contact across channels.<\/span><\/p>\n

Build with scalability in mind<\/b> – Deploy a resilient platform architecture, to ensure no call gets dropped, and no message is missed, no matter the demand you\u2019re experiencing.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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AI-Powered Scalability<\/h3>\n

AI can support your agents in meeting heightened levels of demand.<\/p>\n

Generative AI-powered Machine Agents can handle the simple and repetitive inquiries, while agents deal with the most complex. Real-time AI script suggestions can guide agents to deliver resolutions faster. Real-Time Transcription and Summarization automate post-call work, so agents can turn to the next customer, without delay.<\/p>\n <\/div>\n

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A Record of Success<\/strong><\/h3>\n