{"id":809,"date":"2025-02-14T16:18:35","date_gmt":"2025-02-14T16:18:35","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=809"},"modified":"2026-02-17T17:18:28","modified_gmt":"2026-02-17T17:18:28","slug":"real-time-transcription-and-summarization","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/brain-ai\/real-time-transcription-and-summarization\/","title":{"rendered":"Real-Time Transcription and Summarization"},"content":{"rendered":"\n\n
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Make Generative AI your CX Superpower<\/h1>\n

Interaction transcription and summarization eliminate <\/span><\/p>\n

post-call work, letting agents focus on the customer.<\/span><\/p>\n<\/div>\n

\n Book a Demo<\/a>\n <\/div>\n <\/div>\n <\/div>\n
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Real-Time Transcription and Summarization<\/h2>\n

storm<\/b>\u00ae<\/sub> RTAS\u2122 (Real-time Transcription & Summarization) equips your agents with automated, real-time call transcription and generative AI-powered summarization, speeding up post-call work.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Streamlining the Post-Call<\/span><\/h3>\n

After every interaction, agents complete essential post-call work, such as updating customer data and systems of record. This work is time-consuming, manual, and expensive.\u00a0<\/span><\/p>\n

During a call, agents have to balance being attentive and making careful notes. However, in post-call activity, having incomplete notes means important details are missed, creating inconsistency across your CX.<\/span><\/p>\n <\/div>\n

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A Complete Record of Conversations<\/span><\/h3>\n

Real-time transcription of interactions provides complete, accurate accounts of conversations, powered by Natural Language Processing.<\/span><\/p>\n

Transcribing interactions allows you to check 100% of customer conversations for compliance, ensuring the highest level of interaction quality. <\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Omni-Channel Summarization<\/span><\/h3>\n

Leveraging generative AI, <\/span>storm <\/b>RTAS produces highly-accurate summaries of interactions, across any channel.<\/span><\/p>\n

These summaries can be reviewed by agents, before being approved and attached to a customer\u2019s record within our native Customer Data Platform, or any other third-party system of record.<\/span><\/p>\n <\/div>\n

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Customizable Summary Templates<\/span><\/h3>\n

storm <\/b>RTAS generates summaries according to a structured logic, designed and configured by you.<\/span><\/p>\n

That means summaries will always focus on the details that matter most to your organization, and can be adjusted flexibly, at the click of a button.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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AI in a Single Pane of Glass<\/span><\/h3>\n

The <\/span>brain<\/b> AI orchestration layer can be accessed through the DTA interface, making cutting edge AI assistance accessible from within a single window.<\/span><\/p>\n

Your agents don\u2019t have to tab out; AI assistance is presented alongside each incoming contact.<\/span><\/p>\n <\/div>\n

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Our AI Stands Out<\/span><\/h3>\n

Content Guru\u2019s AI stands out from the competition, delivering performance and flexibility, without sacrificing integrity or value. <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t

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Highest Performance<\/h5>\n
We constantly assess best-in-class underlying components, to keep your AI solutions at the cutting edge.<\/div>\n <\/div>\n <\/div>\n
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Highest Data Integrity<\/h5>\n
We ensure robust data sovereignty, copyright protection, and auditability, to let you make the most of AI without the risk.<\/div>\n <\/div>\n <\/div>\n
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Highest Flexibility<\/h5>\n
We go beyond AI, to create solutions that mix fixed and unstructured pathways, depending on the needs of your customers.<\/div>\n <\/div>\n <\/div>\n
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Clearest Business Value<\/h5>\n
Our real-world applications deliver strong ROI, so you can be sure that your business is better off. <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div> \n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>RTAS\u2019 functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":803,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-809","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nMake Generative AI your CX Superpower - Content Guru Inc.<\/title>\n<meta name=\"description\" content=\"Interaction transcription and summarization eliminate post-call work, letting agents focus on the customer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/products\/brain-ai\/real-time-transcription-and-summarization\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Make Generative AI your CX Superpower - 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