{"id":795,"date":"2025-02-14T16:12:39","date_gmt":"2025-02-14T16:12:39","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=795"},"modified":"2026-02-13T17:27:43","modified_gmt":"2026-02-13T17:27:43","slug":"quality-management","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/workforce-engagement-management\/quality-management\/","title":{"rendered":"Automatic Quality Management"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> QM\u2122<\/h4>\n

Automatic Quality Management<\/h1>\n

Evaluate performance, invest in your agents, and drive outstanding Customer Experience.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Automatic Quality Management<\/h2>\n

storm <\/b>QM is an advanced quality management solution that provides AI-assisted interaction analysis and agent coaching capabilities.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Make Quality Your Competitive Edge<\/span><\/h3>\n

If you want to make CX your competitive advantage, you can\u2019t afford to let quality slip.<\/span><\/p>\n

You need to monitor interaction quality, down to the individual level.<\/span><\/p>\n

Monitor agent performance with customizable score sheets. Use an intuitive, browser-based interface to organize your workforce, no matter your size. Get detailed campaign feedback with score sheets that adapt to your KPIs.<\/span><\/p>\n <\/div>\n

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\u00a0AI-Powered Quality Management<\/span><\/h3>\n

Automated scoring of agent interactions using AI, enables performance evaluation at scale, and reduces the volume of manual scoring; improving the chances of spotting issues.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Elevate the Agent Experience<\/span><\/h3>\n

Streamlined agent monitoring and coaching with automated scoring and feedback. Version control over the assessment process allows supervisors to log changes made to scores based on agent response.<\/span><\/p>\n <\/div>\n

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In-Depth Reporting<\/span><\/h3>\n

storm <\/b>QM comes pre-loaded with 19 reports and allows you to customize endlessly. Whether you need organization-wide trends or individual agent performance data, <\/span>storm <\/b>QM presents the data you need at a glance.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Seamless Integrations<\/span><\/h3>\n

storm <\/b>QM integrates seamlessly with the entire storm stack. Integrate with <\/span>storm <\/b>VIEW to drag-and-drop data from recordings into flexible reports. See real-time statistics from the <\/span>storm <\/b>VIEW dashboard. Share reports online, or as image files to be added to presentations.<\/span><\/p>\n <\/div>\n

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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>QM’s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":786,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-795","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nQuality Management - Content Guru Inc.<\/title>\n<meta name=\"description\" content=\"High-Quality CX. 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