{"id":790,"date":"2025-02-14T16:11:22","date_gmt":"2025-02-14T16:11:22","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=790"},"modified":"2026-02-13T18:38:07","modified_gmt":"2026-02-13T18:38:07","slug":"interaction-analytics","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/workforce-engagement-management\/interaction-analytics\/","title":{"rendered":"Customer Journey Analytics"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> ANALYTICS\u2122<\/h4>\n

Customer Journey Analytics<\/span><\/h1>\n

Identify trends across every channel of contact, and use AI-powered analytics to supercharge the customer journey.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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AI-Backed Interaction Analytics<\/h2>\n

storm <\/b>ANALYTICS uses AI-backed technologies to automate the quality review process, allowing compliance teams to locate the calls they need quickly and accurately.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Supercharge Your Analytics<\/span><\/h3>\n

When it comes to customer experience, compliance comes first. Failure to stay compliant can mean regulator fines. Fines can mean permanent damage to your brand.<\/span><\/p>\n

You need a solution that can review every interaction quickly and accurately with Natural Language Processing. That can group recordings automatically by content and tone, and ensure compliance across every call, rather than just a handful.<\/span><\/p>\n <\/div>\n

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Cutting-Edge AI<\/span><\/h3>\n

We function as an AI broker, unifying the best technology from across the space, to ensure your customer journey analytics are always at the cutting edge.\u00a0<\/span><\/p>\n

Best-in-class language technologies, including Automatic Speech Recognition (ASR) and Natural Language Processing (NLP), analyze large volumes of interactions quickly and accurately.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Market Leading Sentiment Analysis<\/span><\/h3>\n

Sentiment analysis identifies positive and negative sentiment within interactions, letting you monitor interaction quality in real time.<\/span><\/p>\n

Sentiment information can be incorporated into dashboards and historical reports, allowing users to see sentiment-related issues as they are reported, or as trends over time.<\/span><\/p>\n <\/div>\n

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Intelligent Compliance<\/span><\/h3>\n

Never miss non-compliance. Smart statement detection looks for required statements and lets you know when they\u2019re missing.\u00a0<\/span><\/p>\n

storm <\/b>ANALYTICS measures script adherence, to ensure you\u2019re always meeting your obligations, across every call.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Smart Organization<\/span><\/h3>\n

Sort your recordings with Smart Folders. Group calls automatically by keywords or sentiment.\u00a0<\/span><\/p>\n

Identify trends and concerns quickly. Search by keyphrase, to easily access relevant recordings. Automate repetitive tasks, freeing your agents to focus on the customer.<\/span><\/p>\n <\/div>\n

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Want to Learn More?<\/h2>\n <\/div>\n <\/div>\n \n\n\n
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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":786,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-790","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInteraction Analytics - Content Guru Inc.<\/title>\n<meta name=\"description\" content=\"Identify trends across every channel of contact, and use AI-powered analytics to supercharge the customer journey.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/workforce-engagement-management\/interaction-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Interaction Analytics - 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