{"id":772,"date":"2025-02-14T15:57:03","date_gmt":"2025-02-14T15:57:03","guid":{"rendered":"https:\/\/contentguru.builtbytoast.uk\/?page_id=772"},"modified":"2026-02-13T16:36:04","modified_gmt":"2026-02-13T16:36:04","slug":"video-customer-engagement","status":"publish","type":"page","link":"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/omni-channel-customer-engagement\/video-customer-engagement\/","title":{"rendered":"Video Customer Engagement"},"content":{"rendered":"\n\n
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storm<\/strong>\u00ae<\/sub> LINK\u00ae<\/sub><\/h4>\n

Seamless Contact Center Video<\/span><\/h1>\n

Subheading: Initiate video interactions, file and location sharing, without a break in conversation.<\/span><\/h4>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n\n\n\n\n
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CSAT Made Easy<\/h2>\n

storm <\/b>LINK allows your organization to deliver video, file, and location-sharing services over or after a phone call.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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Go Beyond Voice<\/span><\/h3>\n

Sometimes a call isn\u2019t enough to solve customer problems the first time. You need more context than what a voice conversation can provide.<\/span><\/p>\n

storm <\/b>LINK lets your agents initiate a video interaction by sharing a link with the customer. This link transfers the customer to a video call immediately; no apps or installations required.<\/span><\/p>\n <\/div>\n

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Instant Video<\/span><\/h3>\n

Your customers regularly use video calls on the day-to-day; at home and at work. They\u2019re easy and convenient, and provide a visual aid to make conversation more natural.<\/span><\/p>\n

When resolving customer inquiries, video can be a powerful asset. Customers can show your agents their problem first-hand; whether that\u2019s a broken product, a technical fault, or a health concern.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Fast File Sharing<\/span><\/h3>\n

storm <\/b>LINK allows customers to share files. Agents provide the customer with an upload link, where the customer can conveniently upload their documents.<\/span><\/p>\n

When documents need to be completed and signed, <\/span>storm <\/b>LINK lets agents walk customers through that process in real time, then receive and check documentation immediately, without having to switch channels.<\/span><\/p>\n <\/div>\n

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Reliable Location Sharing<\/span><\/h3>\n

Describing a location isn\u2019t always easy. Most of us navigate by instinct; we don\u2019t know how to precisely describe where we are. In emergencies, this can lead to unnecessary delays and confusion.<\/span><\/p>\n

storm<\/b> LINK allows the caller to instantly share their location, using their device\u2019s inbuilt GPS. Your organization can get to your callers immediately, without having to spend time narrowing down their location.<\/span><\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n

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Compliance Recording<\/span><\/h3>\n

storm <\/b>LINK works seamlessly with our pixel-perfect screen recording solution, to ensure that all video actions are recorded.<\/span><\/p>\n

Comprehensive recording allows you to achieve complete compliance, across every interaction and over any channel. <\/span><\/p>\n <\/div>\n

\n \"Compliance <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n \n <\/section>\n\n\n\n\n\n
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Want to Learn More?<\/h2>\n

Provide us with a few details, and you\u2019ll receive a flyer exploring <\/span>storm <\/b>LINK’s functionality, direct to your email.<\/span><\/p>\n<\/div>\n <\/div>\n <\/div>\n \n\n\n

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<\/form>\n \n \n <\/div>\n <\/div>\n <\/div>\n\n \n <\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":0,"parent":763,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"folder":[15],"class_list":["post-772","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nVideo Customer Engagement - Content Guru Inc.<\/title>\n<meta name=\"description\" content=\"Initiate video interactions, file and location sharing, without a break in conversation\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.contentguru.com\/en-us\/products\/storm-cx\/omni-channel-customer-engagement\/video-customer-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Video Customer Engagement - 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